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Charter Communications / routine undeliverable email

1 United States Review updated:

My mother has Charter ISP service in College Place, WA. Approximately 25% of her email sent to the same valid addresses (mine, and my wife's) are returned 'undeliverable'; Charter is the only service that has a problem with our addresses... we receive approximately 500 emails per day from other agencies/services without any complaints that they have been returned to the sender. Charter, however, refuses to even acknowledge a problem; when my mother follows the directions on the returned emails: "if you believe you received this notification in error, please respond to", she gets no action, and the poor service continues. Charter has clearly become too large to respond to customer needs. I will be moving her to another service, and would recommend that those who have other options, do not use Charter for an ISP service.

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  • Ge
      31st of May, 2008
    0 Votes

    I totally agree about dumping Charter! My problem differs some...I pay for high speed internet, but I can only get it early in the morning, or late at night.
    I have talked to numerous "technicians", that tell me the problem is mine. It works fine as long as I don't use it during a heavy use time...How can that be my problem if they are just overloaded?

    I wonder just how many people are really getting ripped off?

    We need to be paying for "High Speed Internet Sometimes"

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