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Charter Communications / routine undeliverable email

United States Review updated:
5
My mother has Charter ISP service in College Place, WA. Approximately 25% of her email sent to the same valid addresses (mine, and my wife's) are returned 'undeliverable'; Charter is the only service that has a problem with our addresses... we receive approximately 500 emails per day from other agencies/services without any complaints that they have been returned to the sender. Charter, however, refuses to even acknowledge a problem; when my mother follows the directions on the returned emails: "if you believe you received this notification in error, please respond to postmaster@Charter.net", she gets no action, and the poor service continues. Charter has clearly become too large to respond to customer needs. I will be moving her to another service, and would recommend that those who have other options, do not use Charter for an ISP service.
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Ge
  31st of May, 2008
Agree Disagree 0 Votes
I totally agree about dumping Charter! My problem differs some...I pay for high speed internet, but I can only get it early in the morning, or late at night.
I have talked to numerous "technicians", that tell me the problem is mine. It works fine as long as I don't use it during a heavy use time...How can that be my problem if they are just overloaded?

I wonder just how many people are really getting ripped off?

We need to be paying for "High Speed Internet Sometimes"

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Charter Communications Logo Charter Communications
Customer Service
Overall Satisfaction Rating

179 Reviews
12405 Powerscourt Dr
Saint Louis Park
MN
United States - MO63131-3673
+1 877 254 0870
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