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Cell Cunauthorized upgrade

Just received my April 2016 bill from Cell C only to find that the amount due is now R129 and not the contracted R110. On querying with their call centre was told that it was due to an upgrade (which I have no idea about). I have not requested for any upgrade neither have I received anything extra e.g. handset, more airtime, etc. So what have they upgraded?

I am still awaiting for them to resolve this issue and cannot get anyone to accept this responsibility. It's a mission to get in contact with someone who can assist. I think the best option is to cancel my debit order with my bank and watch Cell C jump!

Rb
Apr 19, 2016

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