SUBMIT A COMPLAINT

[Resolved] Cell Cthe delay in customer service regarding my premature upgrade

To the cancellations complaints department.

To whom it may concern.

Im shaheem sedeman cell no is [protected]

Has a huge complaint regarding my premature upgrade.

I was told by the cancellations department that I have to pay a comittment amount of r633 to amend my contract so I can do a pre-mature upgrade...
I have paid the amount of r640 into cellc account on 29/04/2017 09:58 table view nedbank.
I have called the cancellations department several times and no consultant can give me the correct information... I have specifically spoken to thabo and he has escalted the query to amend my account so I can do my upgrade. however I have phoned the department again today 4/5/2017 and a consultant told me that she is going to phone me back tomorrow the same story that happened with thabo... no consultant has ever called me back to follow-up the situation.
I am so peeved and disgusted by cellc service that im receiving as I am not having a phone at the moment... only just a phone to borrow for mean while. all I want is to do my upgrade with a pleasure and not a hassle but the whole process is taking ridiculously very long just because someone is too lazy to do their job... I have been struggling since monday

I can assure you that I will take this further if this is not sorted out by tomorrow which is 5/5/2017 and I want my phone to be delivered to me by monday

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

  • Cell C Customer Care's Response · May 04, 2017

    Hi Shaheem

    We do apologise for the inconvenience caused to you.

    We will be calling you tomorrow morning to provide assistance.

    ^BM

Sh
May 04, 2017

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