SUBMIT A COMPLAINT

[Resolved] Cell C / internet access

South Africa

Internet on LTE-A router off and on for last three weeks - majority of the time off.
Can't get help. Get told I'll be called back - I don't.
Was told a 'regional manager' needed to be contacted and I'd be called. Nothing.
How do I get refunded for the third of the month I've been unable to use the service?
How do I get Internet working?
Current (latest) reference number is [protected]

Kensington, Johannesburg

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Cell C Customer Care's Response, Oct 23, 2017

    Dear Mr. Harris

    We do apologize for the inconvenience caused.

    The matter has been escalated and our team will be calling you to assist.

    ^BM

Cr
Oct 23, 2017

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