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3.8 2087 Reviews

Cell C Complaints Summary

1447 Resolved
637 Unresolved
Our verdict: With a good resolution rate, Cell C generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Cell C unauthorized debits to my account

In August I was contacted by Cell C and offered a contract where I would keep my same number. There was no explanation that I would have to contact my current service provider to cancel or pay up my current contract with them.

When I received the phone and sim card - I did not open the phone bust tried to use the sim card in my current phone. When I called to activate the sim card, it was explained to me that I will need to contact my current service provider to cancel or pay up the contract so that Cell C could take over the number.

I was not happy with this and asked them to cancel the arrangements and I would returned the phone and sim cards. The phone still not opened and still in the box.

Cell C is still trying to debit my account after the phone has been returned and the contract was never active. I have made two calls to them previously and each time I was advised that the contract has been cancelled and they will not longer debit my account. yet again they tried to debit my account now again.

I called last week to asked them to check. I get a call today and am advised eh contract is not cancelled and they did not received the phone. Yet when I called last week, I was till that according to the notes on system it should be cancelled which was what I was advised last month.

The escalations person this morning insisted that they cannot cancel the contract and she can only help me if I can provide her with the Waybill number from the courier which I did not have at the time.

I called the courier company and and managed to get my waybill number. When they looked into it, they could advise me that the phone was picked up on the 01/09/2017 and returned to Cell C on the 04/09/2014 and they could even see who send for it at Cell C.

Cell C, please cancel my the contract and remove any further debits to my account.

What frustrates me even further is the fact that you can never speak to the same person. Even the escalations person could not give me a direct number to call her back. To give her the waybill number I had to call customer care, get transferred about 3 times and each time repeating my story before someone finally said they would email the escalations agent and she would call me back. I am not sure if she received the email.

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Cell C contract cancelled and paid in full yet still active

I have been fighting with Cell C regarding a contract on my name since May when I paid the account in full and asked that they cancel the contract.
I was informed by the customer service that the payment would still go through on their side until the contract is cancelled which I was not happy with but since it didn't come off my bank account and was only on a statement from then I allowed it.
I cant even remember how many consultants I have spoken to regarding this contract.
Last month I had to have a transaction reversed on my account as Cell C again started taking money from my account and I made it clear again that I cancelled this contract... great, this morning I get a call to say my account is in arrears and after correcting the amazingly helpful [censor] that phoned me, she put the phone down in my ear... AWESOME SERVICE CELL C ! not only do you take money from an account without my approval, you cant follow simple instructions on cancelling a contract but your team is so helpful that they are allowed to cut someone off while trying to correct them.

last month I received three reference numbers and I had my bank reverse the payment.
REF: [protected]
REF: [protected]
REF: [protected]

Payment made in full on 26 May 2017 8:13:53 Total: R1963.00 Trace ID: VODSW8GRY8JD contract number that should have been cancelled: [protected]

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Cell C a phone

I took a contract of Sumsung J5 prime with you at edgars. I realised that it has a technical problem and reported the matter to the guy that I took a contract to. A phone have days I reported on the 7th day about the peoblem, edgars sent me to Samsung. Samsung told me they do not work like that, I must go back to edgars and edgars is the one suppose to take responsibility of my phone. I went back then they started to be concern telling me that they will take my phone to be fixed. Well I told them I cannot be in a contract of a fixed phone they must give me a new phone. I can not be in a contract of a fixed phone because that to me is no longer new. The guy from cell c tells me that he cannot cancel the contract I must settle the payment of the phone that is with them and with problems. The guy from cell c is not helping me as well

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Cell C I did a upgrade on an existing contract and i've been having endless problems

I been given the runaround ever since I upgraded from day one, I've called and E-mailed complaints and still I am unable to get a resolution.
Could you please assist on what to do cause this matter is costing me money and frustration.

Please see the correspondence from Cell c via Email :

Good Day

Could you please give me feedback on the below….

Waheeda Solomons

From: Solomons, Waheeda W
Sent: 22 November 2017 09:21 AM
To: Karabo Nkosi
Subject: RE: [protected] Samsung J5 Prime R279

Hi

Hope u are well

Cause I'm not

Cell C debited me R348.00 again this month what the hell is going on.

Waheeda Solomons

From: Karabo Nkosi [mailto:K.[protected]@cellc.co.za]
Sent: 30 October 2017 04:25 PM
To: Solomons, Waheeda W
Subject: RE: [protected] Samsung J5 Prime R279

You were billed R422.13 therefore we came to a conclusion that you will compensated for three months instead of two months, to accommodate the R422.13 that you were billed for

My Apologies once more for the inconvenience Ms. Solomons

Regards,
Karabo Nkosi
Retentions Consultant
Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch
Johannesburg
[protected]

From: Solomons, Waheeda W [mailto:Waheeda.[protected]@standardbank.co.za]
Sent: 30 October 2017 02:58 PM
To: Karabo Nkosi
Subject: RE: [protected] Samsung J5 Prime R279

OK but I reversed the amount of R422.13 should I pay the amount back for my service not to be cancelled and wait another year for Cell C to get it right, cause everything we talking about and you trying to resolve the opposite is being done and I'm really getting frustrated

Waheeda Solomons

From: Karabo Nkosi [mailto:K.[protected]@cellc.co.za]
Sent: 30 October 2017 02:50 PM
To: Solomons, Waheeda W
Subject: RE: [protected] Samsung J5 Prime R279

Good Day Ms Solomons

Due to the inconvenience of being billed for the months where you were supposed to receive two months free subscription, you will be credited, not only for two months, but three months into your account.

You will credited R837 which would be for three months subscription of R279

My sincere apologies for the inconvenience

Regards,
Karabo Nkosi
Retentions Consultant
Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch
Johannesburg
[protected]

From: Solomons, Waheeda W [mailto:Waheeda.[protected]@standardbank.co.za]
Sent: 30 October 2017 01:53 PM
To: Karabo Nkosi
Subject: RE: [protected] Samsung J5 Prime R279

Hi Karabo

Can u please put a note or something on your system, as I reversed the below amount and Cell c sent me a sms that they will be suspending my service.

Really.

Can I please get a number or email address for your complaints department or the ombudsman

From: Solomons, Waheeda W
Sent: 28 October 2017 09:30 AM
To: 'Karabo Nkosi'
Subject: RE: [protected] Samsung J5 Prime R279

Ok thanks

Cause I reversed the amount and I see Cell C debited me again.

From: Karabo Nkosi [mailto:K.[protected]@cellc.co.za]
Sent: 28 October 2017 09:26 AM
To: Solomons, Waheeda W
Subject: RE: [protected] Samsung J5 Prime R279

Good Day Ms. Solomons

I have followed up your issue for the past week and I am awaiting for feedback and confirmation from my managers.

Once I receive feedback, I will give you a call back and you will also be sent either an email or sms

Karabo Nkosi
Retentions Consultant
Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch
Johannesburg
[protected]

From: Solomons, Waheeda W [mailto:Waheeda.[protected]@standardbank.co.za]
Sent: 28 October 2017 09:15 AM
To: Karabo Nkosi
Subject: RE: [protected] Samsung J5 Prime R279

Good Morning Karabo

Did you manage to solve the issue.

Thanks and Regards
Waheeda

From: Solomons, Waheeda W
Sent: 24 October 2017 09:26 AM
To: 'Karabo Nkosi'
Subject: RE: [protected] Samsung J5 Prime R279

Ok Thanks

Please keep me informed as I will be reversing the amount of R422.13 today.

From: Karabo Nkosi [mailto:K.[protected]@cellc.co.za]
Sent: 24 October 2017 09:13 AM
To: Solomons, Waheeda W
Subject: RE: [protected] Samsung J5 Prime R279

Good Day Ms. Solomons

I escalated the issue to my seniors yesterday as promised and they are looking into it as we speak. They need to know why exactly you were overbilled so we can come with a solution.

Regards,
Karabo Nkosi
Retentions Consultant
Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch
Johannesburg
[protected]

From: Solomons, Waheeda W [mailto:Waheeda.[protected]@standardbank.co.za]
Sent: 24 October 2017 08:43 AM
To: Karabo Nkosi
Subject: RE: [protected] Samsung J5 Prime R279

Good Morning Karabo

As per our telephonic discussion yesterday 23-10-2017 @ 11:54, did you manage to find out why I was debited with R422.13 this month as I was supposed to get Two months free subscription and the amount to be debited from December must be R279.00

Thanks and Regards
Waheeda Solomons
Branch Teller
Tshwane Mid City
Retail and Business Banking SA
Tel +[protected]
Mobile + [protected]
waheeda.[protected]@standardbank.co.za
www.standardbank.co.za

From: Solomons, Waheeda W
Sent: 26 September 2017 01:57 PM
To: 'Karabo Nkosi'
Subject: RE: [protected] Samsung J5 Prime R279

Ok so on the 21th October the subscription will start and no debit order will go off .

From: Karabo Nkosi [mailto:K.[protected]@cellc.co.za]
Sent: 26 September 2017 01:53 PM
To: Solomons, Waheeda W
Subject: RE: [protected] Samsung J5 Prime R279

Good Day Ms. Solomons

The amount you were charged for was for your previous contract which expired on the 15th.

The 2 months free subscription, will only commence a month after your contract has kicked in, meaning, for the next coming two months you shouldn't be debited

Regards,
Karabo Nkosi
Retentions Consultant
Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch
Johannesburg
[protected]

From: Solomons, Waheeda W [mailto:Waheeda.[protected]@standardbank.co.za]
Sent: 26 September 2017 09:40 AM
To: Karabo Nkosi
Subject: RE: [protected] Samsung J5 Prime R279

Good Day Karabo

Hope you are well

Cell c has debited me with R285.21 this month, from which month does the upgrade debit order start coz the upgrade was done on the 15th September

Thanks and Regards
Waheeda Solomons
Branch Teller
Tshwane Mid City
Retail and Business Banking SA
Tel +[protected]
Mobile + [protected]
waheeda.[protected]@standardbank.co.za
www.standardbank.co.za

From: Karabo Nkosi [mailto:K.[protected]@cellc.co.za]
Sent: 25 August 2017 10:34 AM
To: Solomons, Waheeda W
Subject: RE: [protected] Samsung J5 Prime R279

Good Day Ms. Solomons

The amount you have been charged is for your existing contract

Your new contract expires on the 15th of September, that's when your free months subscription will be applicable

Regards
Karabo Nkosi
Retentions Consultant
Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch
Johannesburg
[protected]

From: Solomons, Waheeda W [mailto:Waheeda.[protected]@standardbank.co.za]
Sent: 25 August 2017 10:08 AM
To: Karabo Nkosi
Subject: RE: [protected] Samsung J5 Prime R279
Importance: High

Good Day Karabo

Hope u are well

Cell c has debited me with R285.21 this month, and its not what was discussed and agreed about in the below mails

Could you please reverse the debit or should I do it.

Thanks and Regards
Waheeda

From: Karabo Nkosi [mailto:K.[protected]@cellc.co.za]
Sent: 28 July 2017 09:15 AM
To: Solomons, Waheeda W
Subject: RE: [protected] Samsung J5 Prime R279

It's one of our seniors assisting with changing your package to R279. Your upgrade had already been done so she won't do another upgrade.

Karabo Nkosi
Retentions Consultant
Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch
Johannesburg
[protected]

From: Solomons, Waheeda W [mailto:Waheeda.[protected]@standardbank.co.za]
Sent: 28 July 2017 09:12 AM
To: Karabo Nkosi
Subject: RE: [protected] Samsung J5 Prime R279

She called from cell c she talked about my upgrade sent me a otp number for verification and said my contract is only affective from September

From: Karabo Nkosi [mailto:K.[protected]@cellc.co.za]
Sent: 28 July 2017 09:10 AM
To: Solomons, Waheeda W
Subject: RE: [protected] Samsung J5 Prime R279

Did she tell you why the reason for the call?

Karabo Nkosi
Retentions Consultant
Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch
Johannesburg
[protected]

From: Solomons, Waheeda W [mailto:Waheeda.[protected]@standardbank.co.za]
Sent: 28 July 2017 09:06 AM
To: Karabo Nkosi
Subject: RE: [protected] Samsung J5 Prime R279

Hi Karabo

Thanks for the update

There was a lady that called me can u tell me what is that about

From: Karabo Nkosi [mailto:K.[protected]@cellc.co.za]
Sent: 28 July 2017 09:04 AM
To: Solomons, Waheeda W
Subject: [protected] Samsung J5 Prime R279

Good Day Ms. Solomon

As per our telephonic conversation, your subscription fee will be R279 as per agreement

You will get a free 2 months subscription fee to compensate you for the power bank

Once more, apologies for the inconvenience

Have you a wonderful day ahead and great weekend

Regards
Karabo Nkosi
Retentions Consultant
Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch
Johannesburg
[protected]

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Cell C sim swap

i recently lost my cell c sim card, bought a new one and called cell c support for a sim swap. They said i failed the security test and cannot assist me further. I recently recharged my phone about a week ago and as you all know most of the communication nowadays is done on whats app so how could one remember who the last two numbers they called, how much data was in the phone etc. Cell c stores are not everywhere whereby one can easy access. Now i cannot get important calls and its also affecting my internet banking even whats app communication, basically my life is at stand still. Cell C needs to come up with a better way of assisting customers with regards to this, i mean what happened to asking you some security questions when you're ricaring your number so that when you lose it they ask you the same questions that you used when registering your number...
i'm so disappointed and frustrated by this system of theirs...

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Cell C services paid for not supplied - new contract [protected]

I took a new contract with Cell C on the 9th of November via their on line sales Department by salesman Sabelo Mtshali. The Sim Card was delivered to me on Thursday 16 November. The Sim was activated later that night as I could see that pro rata data was allocated. I could however not access the internet. I called a lot of times on Friday, Saturday and Sunday to get it resolved and yet the problem remains unsolved, I still cannot access the internet. I had to do all the work to see what the issue could be, including 2 sim swops, calling them back to confirm whether it was working or not. I did get good service from Philani Msweli until yesterday when he gave up. Money has since been deducted for the data that I cannot use and no-one is helping me any further. I see this as either fraud or a scam for extracting payment from me for a service not rendered and not assisting to get it rectified. I am not the first complainant, there was a similar complaint as recent as September on this same forum. I do want the contract, it is a good deal so I want this fixed immediately by giving me a new line that works as well as confirmation that the data supplied (which is paid for) will not disappear at month end as I was not given the means to use it.

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Update by Erika Xides
Jan 22, 2018 8:26 am EST

I totally disagree with the resolution statement noted by Cell C, "Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned." I was the one that contacted you religiously to try and resolve this, I only received calls from you once the issue was resolved, showing that if I relied on you to respond I would have waited longer for my query to be resolved. And, every call was answered - so no failed attempts to contact me - how can you lie like this? This should be considered as a bad image to the Company, selling a contract where the line is defective expecting the customer to resolve it? Absolutely disgraceful.

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Cell C promotion not activated

I bought a Cell C Summit for R999 on 22 August 2017 from Cell C at Balfour Mall in Jhb. It was supposed to come with 1GB of data per month for 12 months but it was not activated. I contacted customer care and they referred me to the store I bought the phone from as there was nothing they could do to assist. I went back to the store and the consultant admitted she forgot to tell me to load R50 airtime to activate the promotion. This did not help. It is three months later and still no data despite numerous trips to the store. I went back again today and was informed that there is nothing the store can do. They referred me to customer care and advised me to go the head office after I refused to accept them saying that it is my loss. This is extremely unfair to me as a customer because I was not given the correct information from the onset and I do not have the time to go back and forth to resolve this issue. I have nothing positive to say about this company. This is the second time I have encountered issues with their promotions. The first time they opened up three contracts on my name for a promotion with three devices and even after fixing their mess I was handed over to a debt collection agency for not paying on the other contract that was erroneously opened for me. Customer service is horrific! I admit that the consultant who greeted me when I walked into the store was friendly initially but her and the manager were both rude and not helpful once they discovered I had an issue. They made it seem like I misunderstood the deal and once they saw it for themselves they were shocked. The consultant apologised for doubting me, but the manager just carried on fiddling with the computer and then disappeared into the back again. The other consultant was playing loud music when I walked in until the consultant who assisted me told him to put it off. He did not look up from his phone once in the 30 minutes I spent in the store and had a terrible attitude towards the other customer he started assisting as I was leaving.

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Cell C complaint about my account status

good morning,

Cell C has handed my name and account over to a debt collector.
for a payment they insist they have not received via debit order but it was deposited into their account. i showed their Debt collector agent Yolanda Manuel the proof of the deposit, instead she continues to tell me about the debit order that did not go through and the outstanding amount is R551.20, the deposit amount is R552. why are the dots not connecting,

cell c has handed me over and affected my credit record falsely.

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Cell C port issue

My Cell C number was ported over to MTN without my knowledge. I had to spend a day trying to reverse the port which was successful but I had data on my SIM which I need. I already wrote on hello Peter I was promised it will be sorted but nothing has happened. I even called the call center and they told I have to wait 48 hours for it to be sorted. I was told by an agent that as prepaid customers we are not important and that our numbers can be moved as pleased because we are just prepaid. Which happened in this case and I lost my data because of negligence from CELL C. I'm still waiting for issue to be solved. Honestly Cell C is simply pathetic and I'm not happy with this service at all. I used my number to work and these already have created fraud with my number. I want my data back.

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Cell C Overbilling and disgusting service

Glocell, please see below... Please can someone assist me, there is a problem somewhere, I need someone to call me

Dear glocell 2017/11/21 cell number [protected]

I make reference to this email sent 5 days ago that no one has replied to. You claim that my account is almost r6000 in arrears, and again you have threatened to cut me off. How can you send me screen shots of my so called short palings, you have not sent me any invoices, to show me what exactly I haven't paid, and you do not send me a response to let me understand what exactly I haven't paid. Where are the invoices to show exactly what the shortfalls are. Why have you not called me to tell me I have short paid, normally I would be cut off immediately. Please send me your managing directors details so I can resolve this, or allow me to work through this with you, this is crazy, i've been a contract customer for years, closely, this service is disgusting, help me, [protected] james
Hi this makes no sense to me, could I please come through and see someone on monday to resolve this

Guys, please can you explain what all these payment reversals are. This makes no sense to me. My debit order should of been stopped before you guys even took over. Im also shocked you would carry on billing me for over a year without telling me. I haven't used that account in 2 years. How is it possible though that you cut me off the minute im late on a payment, and then im turned back on after ive paid by transfer, but now you claim I owe you r7000. Ill be sending you every payment we have made since you have taken over, please look at this is detail, ill be sending it this evening

Glocell, you have just cut me off! This is crazy, ive never had such disgusting revolting service from any service provider in south africa... You can't give me detail about what I owe you this money for, yet you have just cut me off... I am going to every newspaper, and social media platform to tell this entire country what disgusting service I have received,... I have been a contract customer for years, and you can't tell me what these reversals are for... This is disgusting... Turn me back on now

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Cell C cell c line deactivated

Good day, I am writing this with the much disappointment and regret, I am being with cell c for 9 years, and this is the first time I have had this problem, I have a contact with cell c, and I have being behind payment for a few month's, due to financial issues, however my cell c line was permanently deactivated recently, when I called cell c regarding this, the consultant from the legal department, told me if I pay of my full balance and settle my account, my line will be reactivated, I managed to someone get the money through a loan and pay it of, only to call cell c back and finding out once my line is permanently deactivated, I cannot use it ever again, and that the consultant that had told me it will reactivated, only did so I made the payment, this is terrible, and really sad that people get ripped of with lies from cell c, if my line is not going to be active again, I am going to take this up and sue cell c, I have all the calls recorded, each consultant I have spoken to, the times and airtime I also wasted on consultants that just speak lies, please contact me on [protected]@gmail.com as soon as possible, and let me know what's happening, as I am about to take this matter further up, disgusting service and lies from cell c, I need my number to be activated as I have had it for 9 years, I am sure that there is something that can be done, if nothing can be done, then please be prepared for legal action, being in the papers, and letting people know what a horrible network cell c, really is, thanks

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Cell C incorrect termination of contract

I had two contracts with Cell C, one of the two contracts was expiring in July. I sent cell c an email to terminate the contract that was ending this year, which I was not sure which one it was and I was specific about that . I received an email back to say the contract would stop and the last bill would be in June 2017. I received an sms a few days later, and I was told my contract was ending in July and I should contact cell c to cancel that contract. I sent an email, and received one back to say my request has been processed and my contract will end in July 2017. So now apparently somebody at cell c did not bother to check the first time around which contract it was that was ending this year, and now I am liable for cancellation fee of R2700. I called cell c to get a settlement amount because I was told that they know nothing about the R2700 and the settlement amount should be R993 and R139 for both numbers which I couldn't understand as one of my contracts ended in July 2017. I paid those two amounts and now I am getting calls that I owe the R1700 and each and every time I speak to someone trying to resolve the problem, I am told they know nothing about such an amount and I should pay one last amount and that would be the end of it with cell c! Now I am getting phone calls and sms's saying i owe them and i have to each and every time explain the mistakes of cell c employees! why do i now have to take accountability for your employees' foolishness, why cant somebody come up with a resolution that we can all agree to? why am i being treated as though i do not know what i am talking about because of your bloody mistakes!? i am sick and tired of having to go through all of this with cell c! you people need to fix this mistake, come to me when you have an agreement i can also agree to or we will have to take matters further! I WILL ADVISE WHOEVER IS READING THIS, NEVER TO TAKE CELL C CONTRACTS! you people just care about taking people's monies and do not care about the after sales well-being of your customers!

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Update by tumelondobo
Nov 17, 2017 6:06 am EST

[protected]/[protected]

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Cell C data line

Good Day

1. I have had a data contract with Cell C since 2014.
2. I do not receive any statements. This has previously not been an issue as
the amounts that I get debited were constant and as per the contract that
I signed. I paid R205 per month.
3. 2 months ago I was approached to upgrade my contract and receive
40GB for R299 per month. This was a telephonic transaction
4. It was never explained to me that this was an open line. My previous line
was never an open line and I thought I was receiving a similar product
offering, just with a little bit more data (which I was to pay R299 for)
5. To my surprise, I was billed R949 at the end of September, and R799 for
October. I expected to be paying a consistent R299 per month.
6.I lodged a complaint on the above and was given the following reference
number: [protected].
7. In my complaint I expressed my extreme dissatisfaction at being debited incorrectly. Furthermore I requested that the Audio recording of the day i was offered the contract be reviewed. I further indicated that I would be instructing my bank to reverse the debit order which I believe to be erroneous.
8. I successfully managed to reverse the Debit Order and communicated this Cell C
9. On 13th November 2017 I received a call from Cell C (represented by Lorrancia) indicating that money would be credited to my Cell C account. This was after the recording had been listened to.
10. We then agreed with Lorrancia that they arrange to debit R299 x 2, which is the correct amount that I believe I owe Cell C.
11. On 14th November, Cell C proceeded to debit an amount of R1748.34.
12. Again I have written to Cell C requesting an explanation on the incorrect debiting of my account.

My Issue with Cell C is the following:
- The contract that I was signed up for was not properly explained to me
- The lack of correct explanation led to incorrect billing, which in turn led to the dispute

Cell C's version of the resolution does not involve correcting the previously incorrect debit orders. They rather want to correct the mistake going forward. This is absolutely unacceptable to me. I wish for Cell C to correctly bill me R299 per month as agreed because I never agreed to having an Open data line.

Regards

Moleboheng Mahasa

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Cell C service delivery is appalling

I have called CellC customer care more than 3 times to sort a recurring billing issue. The lack of professional conduct from the personel is beyond me, plus the amount of times one has called is unacceptable. The inconvenience that this has caused is really unacceptable. Cell C has really cost me (having to call from abroad) to sort my family lines and the lack of feedback is beyond me. Please train your teams to excercise empathy when dealing with your customers.

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Cell C social bundle

Cell C amended the structure of the social bundle that was launched in September 2017.
The media publication stated that this social bundle structure will be available until the end of December 2017.

However, since 13 November 2017, the structure was amended & I received no sms notification informing me of such a drastic change to the structure of the bundle.

Example : the R 29 bundle initially had 150 any network minutes.
This has now been reduced to 30 minutes.
80% reduction !

Any reason why this was amended despite media publication stating otherwise?

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Cell C cell phone cell c deluxe

Good Day,

I would like to address this matter as urgent!

I am highly upset about the dissatisfaction i received at the canal walk cell c branch on the weekend from the 10 to the 12 November 2017. My fiance and i came to the store on Friday evening 20:54 hoping to buy a phone. we took less than a minute to decide what we wanted because we knew the stores were closing soon. One guy tried to assist us but he was told that the tills are closed at 20:55pm. My fiance got highly upset because there was 5 minutes left but it seemed like store members were ready to leave standing with there bags in the hands already. i advise that we can come the next day. on the 11 November i came round about 09:56 to the store to purchase the phone which seemed to be in good order. when my fiance opened the phone and tried to load her music the phone started to freeze. this made her even highly upset. i took the phone and restored factory settings which seemed to work but we knew that the phone could have further problems in the future and we were not going to the chance, i came to the store the evening on the 11 November 2017 and i advised what happened and they said that they would book it in for safety measures in order to ensure that the phone was not damaged in any process, i said i understood but i would like to be refunded as my experience with the quality of the phone and the store was dissatisfying and my fiance wants nothing to do with cell c anymore, . and thats sad considering that she always used cell c. what made me upset was the that supervisor at the store told me that they would not refund me my money back and that i would have to stay with the phone. immediately i got upset because i paid for the phone cash 7 hours ago and here this dude is telling me that i cant get my money back.i dont know who he thinks he is or what process his following, i brought proof of purchase and everything that he needed back and the phone accessories was not even opened. but i will take this further if i do not get my money back that i paid!OBF date was the 12 November 2017 shop C7, entrance B, century boulevard, canal walk shopping mall. device Cell C Deluxe, not sure if im supposed to add the Imei number for safety sake. please address this with the store as soon as possible.

email address [protected]@outlook.com or [protected]@gmail.com

contact number [protected]

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Cell C my line that was uncapped without my notification

Good afternoon

Both December 2016 and January 2017 my bill was uncapped with double the amount that i agreed upon. Not once while having this contract did i ask that my bill be uncapped i stated that i am going through a divorce and only can afford a certain amount. I have called on numereous occassions but all has been in vain. my account has been handed over which i regard as unfair as this has not been my fault but an system error. Please come to my aid to assist please.

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Cell C poor signal

Hi, can somebody please inform as to what cell c as a service provider is doing or at the very least planning on doing about the poor signal we have here.Myself and thousands more here are experiencing the same problem, can't download e-mails, use internet and have to make several calls to the same no. to have a conversion.I have two contracts with cell c And it's not fair to pay for a service that provides such weak signal.I don't pay half price for half signal.
Now we thousands of users here and other service providers like telkom and mtn is much better.

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Cell C cell c connection

First off when I try and call my fiance who is also with cell c it says network busy even when he is not on a call. Second I lose connection quite often in certain areas. Thirdly I have been trying to check my minutes balance and data balance for a few days and it keeps saying invalid connection or invalid MMI code or something to that effect .. therefore as I was trying to make an important call and it ended up cutting without informing me that my airtime/minutes is low or that I have 1 minute remaining for example. I am not happy with this service.

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Cell C Upgrade nightmare

On 01 October 2017 I requested an upgrade on my contract - [protected].
Since then on a weekly basis I have been calling and the reasons for me not receiving the phone yet varies with each call. However I am always promised that I will get the phone by the end of the week. Its 6 weeks later and still nothing!

Reasons have been as follows:-
- no stock
- your address is incorrect (yet when verified its right)
- it was sent back
- it was not loaded - its loaded now
- I was promised I will be copied into email sent to the courier (NOTHING YET)
- I was promised I would be called before they deliver (NOTHING YET)

Empty promises. Poor excuses.

I have asked if the stock is not available can they give me another phone, then they promise again, dont worry you will have it by the end of the week.

I am totally disgusted with the service and no regard for me as a customer.

This was my daughters 21st gift from me and my husband and her birthday was 29 September already. I am so embarrassed to tell her everytime why she hasnt received her gift.

If they cant supply me with the phone in the next week then I want to cancel my contract without penalties or pay ins.

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Cell C In-depth Review

Overview of Cell C: Cell C is a telecommunications company that offers a wide range of services and products to its customers. With a focus on providing affordable and innovative solutions, Cell C has become a popular choice for many consumers.

Services and Products Offered: Cell C offers a variety of services and products, including mobile voice and data plans, broadband internet, and fixed-line services. They also provide value-added services such as content streaming, international roaming, and device financing options.

Network Coverage and Quality: Cell C has made significant investments in its network infrastructure to improve coverage and quality. While their network coverage is generally good in urban areas, it may be less reliable in rural or remote locations. However, they continue to expand their network to reach more customers.

Pricing and Plans: Cell C offers competitive pricing and a range of flexible plans to suit different needs. They have affordable prepaid options, as well as contract plans with various data and voice allowances. Customers can also take advantage of special promotions and discounts.

Customer Service and Support: Cell C is committed to providing excellent customer service and support. They have a dedicated customer care team that can be reached through various channels, including phone, email, and social media. Customers can expect prompt and helpful assistance with their queries and concerns.

User Experience and Interface: Cell C's user experience and interface are designed to be user-friendly and intuitive. Their mobile app and online portal allow customers to manage their accounts, check usage, and make payments easily. The interface is clean and simple, making it easy for customers to navigate and find what they need.

Additional Features and Benefits: In addition to their core services, Cell C offers various additional features and benefits. These include value-added services like content streaming platforms, device insurance, and loyalty rewards programs. They also partner with other companies to offer exclusive discounts and benefits to their customers.

Competitor Comparison: When compared to its competitors, Cell C stands out for its affordability and innovative offerings. While other providers may have better network coverage or more premium services, Cell C's competitive pricing and value-added features make it a strong contender in the market.

Reputation and Trustworthiness: Cell C has built a solid reputation for being a reliable and trustworthy telecommunications provider. They have been in the industry for many years and have a large customer base. While no company is perfect, Cell C has taken steps to address any issues and improve their services based on customer feedback.

Conclusion and Recommendation: Overall, Cell C offers a range of services and products at competitive prices. Their commitment to customer service, user experience, and innovation sets them apart from other providers. If you're looking for an affordable telecommunications option with good customer support, Cell C is worth considering.

How to file a complaint about Cell C?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Cell C. Make it specific and clear, for example, "Incorrect Billing on Cell C Mobile Plan".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Cell C. Mention key areas such as customer service interactions, billing issues, network coverage problems, or any contractual disputes. Include relevant information about transactions, such as dates, amounts, and what the transactions were for. Clearly describe the nature of the issue, including any steps you took to resolve it and how Cell C responded. Explain how this issue has personally affected you, whether it's through service disruption, financial loss, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with the company, bills, or contracts. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with Cell C. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for posting.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Engage with any replies from Cell C or other users to further your case.

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