SUBMIT A COMPLAINT

[Resolved] Cell Ccomplaint about my account status

5
M Nov 22, 2017

good morning,

Cell C has handed my name and account over to a debt collector.
for a payment they insist they have not received via debit order but it was deposited into their account. i showed their Debt collector agent Yolanda Manuel the proof of the deposit, instead she continues to tell me about the debit order that did not go through and the outstanding amount is R551.20, the deposit amount is R552. why are the dots not connecting,

cell c has handed me over and affected my credit record falsely.

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

  • Cell C Customer Care's Response · Nov 22, 2017

    Dear Ms Cornellissen

    Thank you for bringing this matter to our attention.

    We apologize for the unpleasant experience.

    Please forward your ID number, proof of payment + an alternative contact number to [protected]@cellc.co.za.

    Our team will be calling you to assist.

    ^NT

  • Cell C Customer Care's Response · Nov 22, 2017

    Dear Ms Cornellissen

    Thank you for providing us with your contact details.

    Our team will be in touch shortly.

    ^NT

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