20 October 2008
Open Letter About Cell C Connect
On 15 August 2008, I was contacted by a representative from “Cell C Connect”, telling me I was considered a VIP Customer and had been preapproved to receive a free Cell Phone and a contract from them. After saying I may be interested in this offer, they took all my details and then emailed me a confirmation email telling me that the order was being processed.
According to this email, the total monthly cost was R145.00, and insurance was free for the first month thereafter it would be R57 per month. I never accepted this insurance deal. The first four months of the contract were also meant to be free. On 30 Sept R147.03 was taken off my account, and on 15 October, R82.74 “Insurance” was deducted off my account.
The phone arrived the following week, and was not signed for by myself, or anyone who has the right to sign on my behalf.
The phone arrived in a sealed package, with a bright red sticker on it saying that if the phone is returned it will cost R300.00. It is impossible to examine the phone without removing this sticker.
The phone turned out to be one of the most basic cell phones on the market, which retails for less than R1000.00. The insurance alone on this telephone over the 24 month period is more than what the phone costs new...how does this make sense?
Seeing that I had a prepaid account with Vodacom, I continued using my Vodacom account until today, thinking that I would make use of the number portability option and transfer it to the Cell C account today. I phoned to make the transfer, only to be told that I cannot transfer the number, number portability is not possible on this account.
I am therefore now sitting with an account I cannot use (as all my clients know my existing Vodacom number, and I have business cards, car magnets and all advertising displaying this number), if I cannot transfer this number to Cell C, there is no point to the contract. Over and above that, I was ripped off by Cell C Connect as they have given me the most basic phone at a high contract price.
It was only brought to my attention today that “Cell C Connect” and “Cell C” are totally different companies, as Cell C refuses to help me in any way, saying I am not their client??!!! I have tried to speak to someone in authority who could help me at “Cell C Connect”, and their call centre refuses to transfer my call. I have spoken to three different people there.
I no longer want to have anything to do with Cell C! How do I get out of this contract?