Cell C
Reviews and Complaints

I dropped my phone in water on the 10th of october and I then went to the cellc branch in tyger valley where they suggested I claim because I believed I have ccover on the 11th as my phone was not switching on at all. One of the consultants phoned ccover only to be told that I dont have ccover anymore and could not tell me why? Its always a different story. I upgraded in august this year and remember clearly saying over the phone if the price includes ccover and the answer was yes. I was never informed that I would be removed from ccover and no one could give me a straight answer. I then get a phone call from gabriel mphala and was told that I must fill in an incident claim form and must give c-surance a call to insure my phone and must pay upfront for the months that my phone was not covered due to ccovers negligence. If I had the money I would go and cancel my contract today but I dont and I will not be upgrading with cellc again. That was sorted after how many phone calls, emails and complaints. Just a few days ago I get another call from someone at the customer care department who told me that it was someone at the cape gate cell c store who removed my ccover when I upgraded. So gabriel finally helped me and informed me that I could take the phone in to the nearest cellc store to me. I then dropped it off at the cape gate branch on the 5th of december to be sent to repairs centre. I today the 10th of december I called cape gate branch to request feedback on the process and was told the phone was sent to johannesburg on the 5th but when I called the repairs centre they had not recieved it yet. I asked to speak to a manager at the branch but there was no manager on the floor and when I called customer care again and requested to speak to a manager or a director to lay a complaint and find out where my phone is there wasnt one available and was told there are a few but no one knew where they were. Rifilwe at customer care was extremely sarcastic with me when she suggested I speak to the team leader when I made it very clear I want to speak to a manager or a director and I said no then I got told 'so you dont want anybody to call you back'. I have had it with such poor service and I am now aiming to take this further as this is it! Please someone help me!

Hi.got a wifi rougter from cellc, 2gig pakage for R150pm, got it on the 24 october 2017, for the 24 to the 30th of october they deducted R2500! Out of my bank account, now they want R1300 for November, i did not even use it November, i ask for the recording of the agrement, but they dont have the full recording they say, can you help please

I requested to Migrate from an expensive package to a cheaper top up package to control my usage myself as they're not allways on line to get balances. They refused! Said i must wait 6 months - i migrated iN April 2017 and they are only willing to migrate me in October 2017. I emailed them my contract -as they didn't even have it - which clearly does not state Migration terms. They refused and said it's business rules. That's rubbish! They can not do what they want when they want and then call it business rules. Why on earth do i sign a contract then if they can do anything they want.

Cellc sell me contract phone and after three days it was closed i phoned them and they tell me my amount that was used is already to high but i was with mtn for 10 years and with vodacom for 2 years and not any one of them blocked my phone for a amount that was R344 and when the bill come it is R704 they took the money out of my bank but the phone is still closed i sent emails i phoned them no response cellc is bad news and i will stay with vodacom there services is good cellc make promises they cant keep.

ek sukkel al meer as n jaar en n half met netwerk probleme en dienste verskaffings probleme met cellc. ek het al verskeie saaknommers en elke keer se hul die saak is opgelos. en dan het niemand my eers geskakel ivm die probleem nie. ek het al met supervisors gepraat. Eks tans besig met n Bheki van JHb. die man is so ongeskik geen mens kan iets uit hom kry nie. elke keer is dit dieselle probleem met dieselle oplossings. maak hul nie aantekeninge nie of hoe werk daardie mense? as die agent jou nie kan help nie dan sit hul eenvoudig die foon in jouoor neer en skakel jy terug kan jy maak wat jy wil jy kry nie weer daardie persoon in die hande nie. Cellc is vinnig om beloftes te maak en kontrakte aan jou af te smeer, maar die diens daarna is pateties. ek het al meer as een keer n noodgeval gehad waar ek die ambulans en polisie moes ontbied het wat ek nie kon nie want my sel se connection error. een van die noodgevalle was toe my man in motorfiets ongeluk was. die ander was ook met ongelukke en toe hul by my woning probeer inbreek het terwyl my man nagskof gewerk het. so wat help dit ek het n sel wat nie werk nie? cellc wil nie dat ek my kontrak kanselleer sonder penalties nie. wys jou net cellc is nie baie waffers nie. en om nie eers van trevor noah te praat nie. ek het al verskeie klagtes by hom ook gele niks gebeur nie. so nou vra ek jul, waar gaan ek eindig?

I recently lodged about 7 complaints about the lack of service from cellc and their repair center, their managers and consultants, every time i get a call from someone new as the previous person didnt follow up on what was promised, they then tell me they will check up and call me back, its been a month still no feedback nor did the over promising manager viren, onkopotse or anyone else call me, their consultants including denver pillay is brilliantly pathetic and have poor customer skills and telepone manners...i will not leave a stone un turned to bring down their name from now on as i have given then to many chances...

The cellC call centre is hopeless.

Since my phone was stolen on 22/07/08. I most probably spoke to 6 different departments and heard 12 different stories. You never get to speak to same person. After a weak I started recording names of people I spoke to (8 and counting) Each department refers you to another department and simply palms you off with a different story. Nobody gets back to you.

Originally, when I phoned on 22/07/08, I wanted to find out how long I had remaining before I was due a new phone and If it was possible to pay extra to get it quicker.
I was told that although I still had 3 months remaining I could get a phone on 1st August, provided the phone was blacklisted.
But I had to provide the phone serial number, which I did not have.
The cell C shop where I signed my contract could not access my account to find out the serial number and give me a new SIM card in the mean time as I was a business account holder and they couldn’t find me on the system.
Once again, I phoned the call centre, to explain dilemma, But they couldn’t help me, because they needed verification from my business partner who was oversees at time.
When my business partner returned, all they asked was his ID, which I could have provided a week earlier and suddenly they could access my serial number on system and blacklist my phone. Why was that not done when they “froze” my sim card?
They now told me I was required to complete an insurance claim. 8 days after I reported phone stolen! It has been over 2 weeks and I still don't have a phone!

i have a cell phone contract with cellc.my phone was stolen about 5 months ago, after being sent from pillar to post, i eventually recieved my new cellphone after about 3 months. while i was without a cellphone, cellc has been debiting my banking account for airtime that i have not recieved.for the past 5 months my banking account has been debited for airtime that i have not recieved.i have posted several complaints on the hellopeter website, i have forwarded there customer service department several emails however they fail to respond. when i call there call centre, i am continously provided with incorrect information.i request to be contacted, however nobody ever gets back to me! i urgently require assistance regarding this matter!

I mislaid my phone recently and I have been trying to blacklist my number. my number was rica'd when the law was passed.I have tried on many occassions to blacklist but with no success. The opperators on the other end want to know what is the last 5numbers that you dialled, how much of airtime you have, when was the last time you rechard, and how much did you recharge with .

I do agree very bad service

I need to cancel my contract with you, end of this month for Huawei P smart phone. My contact no. [protected].

Hoping my request will be accepted. I need yr email

Kind Regards

Miss Fundisiwe Radebe

My husbands phone number was deleted so we called the cell c call center they gave us an amount to pay which we paid and they refused to give my husband his number back . … For 7 days now we have been sent from pillar to post even to the police station for an affidavit and still no progress !

Literally no one knows the protocols to follow or are willing to help us ! Absolutely shocking quick to ask for money and once you pay they just waste your time .. and tell you they can’t assist !

Hey there.

I’m ATM Nkala. From Nelsprit in Mpumalanga province.

Last year of 2017 around October - November I went to CELLC store at riverside mall, to get a contract phone of iPhone I did got it and early this year towards the end of February I went to store to ask for my settlement balance and immediately I’ve settled it and submit the receipt to the consultant that was done on another branch at ILanga Mall. I was advised that they’re no longer sending the receipts and letter of termination of contract from me immediately after the settlement I must come back in two to three days. Off which I abide to that despite my busy schedule, and that time I went back to riverside mall. Whereby I was helped by consultant named Ms Khulane. I’ve given her my receipts as a proof of payment and the letter of termination of contract. Bear in mind that is still during February.

She did send and said to me that the system is low she’ll do it later I can leave it to her. Due to the fact I had to go to work I left it with her and she promised to call back. She didn’t call back but because I took her cellphone number I checked her on what’sapp if everything went well. She give me her words that she has managed to submit the document. (The screenshot of WhatsApp conversation will be attached)

I’ve settled down till the end of April or may my bank account was debited by Cellc and even worse the amount that I wasn’t even paying before I terminate the contract. This happened so many time whereby it was sometimes was twice a month but I was always disputed the money bank into my account and I send a query to CELLC website and I even went to the store to find out no one has ever helped me I’ve spoken with thousand consultant of CELLC over the phone and emails but no one has ever helped me. In the store the manager promised to investigate it. And that he’ll come back to me but he has never come back to me when I get to the store the same Ms Khulane acted surprised that the manager has resigned and he didn’t mentioned anything about the case and he didn’t do nothing abut the matter. Patiently so I’ve informed the new area manager about my matter and he took it back to Ms Khulane and I was told that they’ll ask to the finance department what happened and they’ll call me back but no one from a store has ever called me back even Khulane nor Mr Jornadan the area manager. I’m the one who has to call with my airtime, send the ea, it’s to their website with my data, go to their stores with my money but they’ve never had an interest to solve my problem.

The question here that they fail to answer is why on their systems it shows that the communication of terminating my contract was received to the finance department during March whilst I’ve send it on February. Secondly why the amount now is more than the amount I used to pay during my contract.
Thirdly why my bank is being debited after such a long time while I was at comfort zone that I don’t owe anyone.

The sad part this whole thing now the store ha handed over the case my financial reputation is being destroyed over something that I don’t know and even whilst I’ve logged the complain in lol ways I can.

I don’t know if I’m being crucified to support the store or what. Everyday when I call to the store I’ll be told that they’ll come back to me but they have never been.

Hi

I took out a LG phone from Durban West street on the 5th of May 2018. On the 12 l went back to inform them that the phone has a problem. I could not hear when someone is calling me and it got so hot when l was using it. When l got there it was 2 Oclock and the shop was already closed. On Monday the 14 l went back to speak to the consultant, l was told to come the following day which was the 15 and l was told to remove all my important stuff from the phone. I took it back and l was told to wait for a month. I told the consultant that l needed a phone as my work demand that l should have one but they said they can't help me. I have been trying to contact the cancelling department but they not picking the phone. Please assist me l can not be stuck for two years with the phone that has been repaired within a week. My contact number is [protected] / email me to phethindabas@supabets.co.za.
I need to cancel this contract.

Everything said above I believe to be true because I had a similar issue.

If you have problems with Cell C you may take there CEO to court for your losses FREE of charge through Small Claims Court in whatever town you live and the joke is he has to appear in his personal capacity. The CEO has a personal liability under the new companies act, so you may sue him. Send your letters of demand to; or contact me [protected]

my name is thulebona dumisani mazibuko, i would like for you to send me my billing statements for last year (2008) as from january to july 2008.since january i have not been receiving these statements.i would kindly appreciate if you could provide me with these.my adress is still po box 10257 vryheid 3100.im currently using my sisters adress as i dont have access to a computer.my sisters email address is bridget_mthembu@yahoo.com.

thank you cell c, i havent lost faith in you.
my cellc number is [protected]

i have a new contract with Cell C about 3-4 months now, they never sent me any invoices since i opened the contract, i had to call them to ask for the invoices they sent me the last 3 month invoices and now im sitting with the same problem again! this month they made a debit order and never sent me an Invoice before they deducted. what is keeping them from sending the invoices i dont know, never in my life have i recieved such poor customer service! cell C needs to shape up in order for them to keep their clients!

Everybody should think twice before believing the promises of Cell c connect when taking out a contract - Oh the wonderful vouchers you wil get until xmas ect. They just did not tell you how difficult if not impossible it will be to obtain one. You are supposed to sms the word 'voucher' to a number and then you are supposed to receive a number! NO No - The message I received is that unfortunately my voucher period has ended. For the first month (August until now) I missed the first months voucher because Mervin, the telesales guy did not give me the correct instructions and when I phoned So music the last day of August - Guess what - They were OFFLINE! By the end of September I had the same problem and again my period has expired and SO music were offline again - nice pattern! My assistant spent the whole morning on the phone to sort it out and in the end it was sorted and I have received my goodies yesterday - thanks. Today is just a repeat of the whole procedure -again ' my period has expired' and again a whole lot of hours must be wasted just to redeem a voucher - I wonder how many people has just given up on trying to redeem their vouchers.

Cell C Connect, If you have any complaints against this company, then this is my advice to you.
Cancel your contract, giving a months notice on month 23 of your 24 month contract.
You can do this directly with a Cell C store or via email on the Cell C website.
You don't have to deal with Cell C Connect to do this.
REMEMBER that Cell C Connect will CONTINUE to earn COMMISSION on your contract as long as the cell number is active. Every call you make or sms you send, Cell C Connect will earn a cut, even if you renew your contract at a non Cell C Connect franchise.
Cancel the contract completely and take out a new one with someone that deserves it!

Cell C sold a contract to me over the phone, which I received swiftly. But I never requested for the contract to be activated on a new number, which they did. I have sent a lot of emails, phoned several times and now I'm complaining on the second complaints board. I have received no service at all, no one is willing to help me. And all that needs to be done is the changing of a number! I have even received an email telling me that they are not able to help me! Cell C does not keep to their side of the contractual agreement and provides extremely bad customer service.

Cell C Connect, have repeatedly phoned me for the last few month,
every time this occurs I have asked them to remove me from their database and stop contacting me. They phoned me yesterday I asked to speak to a manager who assured me that they would remove me from their database and stop phoning me.
This did not occur for today I received another call from them,
I asked to speak to the Manager, they said all the Managers where in a meeting.
I then asked to speak to the CEO (who is apparently called Shaun).
I left a message for Shaun and was assure that he would contact me and resolve the situation.I have reported this Incident to ICASA and Cell C themselves to resolve.

My father was contacted by Cell C Connect Call Centre offering him this wonderful Cellphone Contract where he would receive this wonderful top of the list Cellphone with all the wonderful perks. He agreed to it telephonically and they promised to deliver his new phone to his work adress. He received the package that was delivered by RAM hand-to-hand couriers and made the mistake of not checking the parcel before they left. Much to his disappointment, when he dit eventually open the sealed package, the was a charger and an empty Nokia 1680 Classis box with only the charger inside. Since the 21st May 2009 when he received this package, he has being battling to get hold of these people. He does not receive any monty statements or invoices from them, but the debit order for the communicated amount of R140 continues to be deducted from his bank account. He is to scared to cancel the debit order, being afraid that his name will be black listed without the so-call cellphone company contacts him. Is he allowed to cancel the debit order and if not, how does he get this matter resolved if nobody wants to speak to him?

WHAT IS THE USE OF PROVIDING FREE BROWSE THROUGH BLACKBERRY IF THE INTERNET IS PERMANTLY OFF. PLEASE RE-INSTALL URGENTLY AS WE AS THE PUBLIC WOULD LIKE TO USE THIS SERVICE WHICH IS PAID FOR ON A MONTLY INSTALLMENT OF +-R60. YOU DONT ASK IF YOU CAN TAKE THE MONEY, YOU JUST DO IT! THIS IS THE MOST DISGUISTING SERVICE I'VE EVER COME ACROSS...

Its been almost a month since i received my new phone and after almost 5 phone calls A DAY to Cell C and putting my trust into a supervisors hands that he will assist me so that i dont have to deal with the call center and still i am not on my new contract and i get no feed back what so ever. No one in that company can tell me what the problem is or why it can not be fixed and in the meantime its costing me every week. Irate just doesnt explain my frustration and dealing with incompetent staff that clearly are not trained to do customer care leads to running around in circles and problems not being sorted out. Does Cell C not have a turn around time for sorting out problems. Why send a sms saying you have received my query and someone will get back to me once it has been resolved and no one ever does. I have a verbal recorded contract with Cell C and your company is in breech. Worst service ive ever received!

kindly help me i went to a shop to buy a globacom voucher but they gave me a globacell voucher.so what i can i do pls.This is the reference number:psm295049171 the second reference is:psm295049169.
mu email is golubode@yahoo.co.uk

i am beer singh, mob.no [protected]
sir,
i got recieved a msg from gsm promo last week claiming that my mobile number has won 450, 000 pounds. it is true or not.
my email id is: bhushannirwan@ymail.com

8.6.209 I had an SMS fromGlobal Cell Network informed me that I had won 425, 000 pounds for my mobile. I sent them an email.

On 4.7.09 after submitting affidavit etc. received email informed me that their rep. was coming on 6.7.09 and I had to meet him at NEW DELHI for onward pick him up to Bangalore. The rep. called me over phone and his language was very very peculiar. I asked him where to meet. He said he would call me and after few hours he said the amount to deposit in AXIS Bank[SMS message]. I asked again that I wish to meet him personally and after that I informed that I would meet him New Delhi. No sooner, landed in Delhi the same night I contacted his mobile No. but no response.

Next day again I contacted and no response. Immediately I contacted their London Office about this and I was told that the rep. left London the same day/night. When asked about the socalled money he said that it would be informed. See how we are being cheated. I told him to send the Draft to Bangalore addres.

If at all true it will come. I know it will not come.

I am expressing all these to you that you should be trapped unnecessarily. One moral is there.
WITHOUT HARD WORK YOU CANNOT WIN

JAYARAMAN

Hi Vimal, gcn promo is a scam. As you have already sent them some details about you, please go immediately to the local police and tell them what you have sent off. If you have given out any bank details on the "claim form" then you are probably about to be ripped off already. Don't reply to emails saying you have won a lottery, you haven't.

YOU CANNOT WIN A LOTTERY UNLESS YOU BUY A TICKET. You cannot enter a lottery by giving your phone number, or by having an email address or anything else. The law in England governs all gaming and lotteries, and states that you cannot enter a competition which pays a cash prize unless you buy a ticket. You didn't buy a ticket, therefore you are not going to win any money.

My advice would be to change your email address, and get some advice on incoming spam mail from someone you know and trust. Don't send off any more details about yourself, and good luck.

Have fun