Carnival Ecstasy / Poor Customer Service
I was on the 4/27 sailing of the Carnival Ecstasy. I will NEVER sail Carnival again as the result of the poor experience I had. Please know that if you sail Carnival, you are taking a gamble on if you will have a good or bad experience. Our first experience was good, which is why we decided to take the second cruise.
First, let me say that I am not mad that our two port calls to Mexico were cancelled due to Swine Flu. I understand that sometimes things like this happen. What I don't understand is Carnival's lack of information and caring in response to this situation.
They insisted from the beginning that we would go to Mexico because there were no cases of Swine Flu where we going. Then, they made an announcement that there could be changes to our ports of call and we would be told the final decision by 5:00 pm. At 5:00 pm, there was no answer from Carnival...even though I later discovered they had already posted to their website that they had cancelled all trips to Mexico. We didn't find this out until 8:00 pm. We weren't told if were going to another port or that we wouldn't be making any stops at all-just that we wouldn't be going to Mexico.
We were given as little information as possible, the Captain never stepped foot in public to give any information-which made it seem like he was hiding from everyone, we were left to wonder each day if we would be going to another port or not and the activities that were planned were not enough to accomodate all of the people stuck on the ship for 6 days! The cruise after us was extended by two days and changed their port calls but Carnival has refused to do anything for us. They wouldn't even give us a discount at the spa while onboard or a discount on a future cruise. We have spoken to two Carnival representatives who could care less. This is what you are getting when you book a Carnival cruise!
P.S.-Compared to other cruise lines, the food on Carnival is not very good.