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Carnival Cruise Lines / itinerary change

Posted: Sep 28, 2017 by   User 
Complaint Rating:  100 % with 2 votes
100% 2
5
Contact information:
Norfolk, Virginia
United States
We pre booked a year ago a cruise to EASTERN CARIBBEAN to St Martin, St Kitts, San Juan and Grand Turk. While I have the deepest compassion and understanding for the people of those islands and realize that carnival is not responsible for acts of nature, it does not change that my cruise has been changed to Western Ports of Ochos Rios, Cozumel, Grand Caymans and princess Cay. I've been to most of these ports and found them to be less than impressive and would even call Ochos Rios a [censor]. We are a large group that cruises yearly and carnival is not trying to compensate our itenerary change in any way. Basically they are saying "sorry for your luck but we are getting paid anyway regardless of whether you want to go to these [censor]s" After 7 years of cruising faithfully and enjoying our experiences, we may have to look toward other vacation plans in the future. Not that they care about losing our small group. Guess the lesson is 1) always purchase the insurance and 2) carnival does not care about its customers only getting their bottom line.
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