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Carmax / Don't trust them

United States Review updated:
5
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The sales pitch sounds great! Carmax is unlike any other (they tell you) when you are looking to purchase a used car, because they provide a 30 day warranty "in writing". Sales personnel at all levels tell you that you have 30 days to visit the dealership's service department for "any" problem encountered under this warranty and it will be fixed. Upon bringing the car back for an item "covered" under the warranty, they refused to fix the problem, and now their response to my inquiries is, "Well, it is a used car, " and they repeatedly refuse to honor their warranty!!! The corporate customer care line is no help and simply repeats, "Well, it is a used car, after all." However, specific items that are supposedly covered under the warranty are NOT covered if they meet Carmax's standards, which are not provided to the customer until an attempt is made by the customer to have "30-day warranty" work completed. We are very disgusted with this company, its service personnel, and its managers, and will never purchase another car from them in Wisconsin or any other location. We also purchased an additional 75, 000 mile warranty, which allows us to take the car to have work done elsewhere, which we fully intend to do. My recommendation: go somewhere else.
Va
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Ba
  5th of Sep, 2008
Agree Disagree 0 Votes
Take them to small claims court for "failure to perform"; essentially not fullfiling their contract with you. They probably will not show up and you'll win by default.

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CarMax Business Services Logo CarMax Business Services
Customer Service
Overall Satisfaction Rating

133 Reviews
12800 Tuckahoe Creek Parkway
Richmond
VA
United States - 23238
+1 800 519 1511
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