Register Sign in
FILE A COMPLAINT
Car Dealers American Car Center
American Car Center Logo

American Car Center

24 Complaints
File a complaint

Having problems with American Car Center?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

American Car Center Customer Service Contacts

+1 901 322 5880 (Head Office)
+1 901 322 5888 (Memphis, TN - Germantown Pkwy)
+1 901 332 4490 (Memphis, TN - Elvis Presley Blvd)
+1 901 372 1232 (Memphis, TN - Covington Pike)
+1 629 802 3735 (Nashville, TN - Thompson Lane)
+1 615 761 5650 (Nashville, TN - Bell Road)
+1 629 802 3737 (Nashville, TN - Charlotte Pike)
+1 615 761 5640 (Madison, TN)
+1 865 223 5600 (Knoxville, TN)
+1 731 300 4595 (Jackson, TN)
+1 423 464 4674 (Chattanooga, TN)
+1 662 844 7401 (Tupelo, MS)
+1 769 230 1920 (Jackson, MS)
+1 228 236 1920 (Gulfport, MS)
+1 205 378 4200 (Pelham, AL)
+1 205 578 4387 (Birmingham, AL)
+1 205 291 2055 (Tuscaloosa, AL)
+1 334 557 1550 (Montgomery, AL)
+1 256 535 0883 (Huntsville, AL)
+1 727 231 0118 (St. Petersburg, FL)
+1 813 333 1078 (Tampa, FL)
+1 813 373 7685 (Brandon, FL)
+1 863 581 8290 (Lakeland, FL)
+1 850 296 3600 (Tallahassee, FL)
+1 904 236 4489 (Jacksonville, FL - Cassat Avenue)
+1 904 236 5320 (Jacksonville, FL - Blanding Blvd)
+1 904 531 4830 (Jacksonville, FL - Atlantic Blvd)
+1 407 574 7550 (Orlando, FL)
+1 321 206 1130 (Kissimmee, FL)
+1 407 618 0021 (Longwood, FL)
+1 850 266 9080 (Pensacola, FL)
+1 501 255 0825 (North Little Rock, AR)
+1 706 426 8654 (Augusta, GA)
+1 912 349 7622 (Savannah, GA)
+1 706 780 4860 (Columbus, GA)
6400 Winchester Rd
Memphis, Tennessee
United States - 38115-8117
Memphis, TN - Germantown Pkwy
1561 N. Germantown Pkwy, Cordova, TN 38016
 
Memphis, TN - Elvis Presley Blvd
3311 Elvis Presley Blvd, Memphis, TN 38116
 
Memphis, TN - Covington Pike
1956 Covington Pike, Memphis, TN 38128
 
Nashville, TN - Thompson Lane
609 Thompson Lane, Nashville, TN 37204
 
Nashville, TN - Bell Road
1635 Bell Road, Nashville, TN 37211
 
Nashville, TN - Charlotte Pike
5501 Charlotte Pike, Nashville, TN 37209
 
Madison, TN - Gallatin Pike
1425 Gallatin Pike North, Madison, TN 37115
 
Knoxville, TN
231 Papermill Place Way, Knoxville, TN 37919
 
Jackson, TN
1030 Hwy. 45 Bypass, Jackson, TN 38301
 
Chattanooga, TN 
5707 Lee Hwy, Chattanooga, TN 37421
 
Tupelo, MS
1195 South Gloster St, Tupelo, MS 38801
 
Jackson, MS
6103 N. I-55 Frontage Rd, Jackson, MS 39213
 
Gulfport MS
11370 US 49, Gulfport, MS 39503
 
Pelham, AL
3296 Pelham Parkway, Pelham, AL 35124
 
Birmingham, AL
9842 Parkway East, Birmingham, AL 35215
 
Tuscaloosa, AL
405 Skyland Blvd E., Tuscaloosa, AL 35405
 
Montgomery, AL
190 Eastern Blvd, Montgomery, AL 36117
 
Huntsville, AL
3777 University Drive NW, Huntsville, AL 35816
 
St. Petersburg, FL
8350 Park Blvd N, Seminole, FL 33777
 
Tampa, FL
10013 N. Florida Avenue, Tampa, FL 33612
 
Brandon, FL
9201 East Adamo Drive, Tampa, FL 33619
 
Lakeland, FL
2725 US Highway 98 North, Lakeland, FL 33805
 
Tallahassee, FL 
2394 W. Tennessee St., Tallahassee, FL 32304
 
Jacksonville, FL - Cassat Avenue
1831 Cassat Avenue, Jacksonville, FL 32210
 
Jacksonville, FL - Blanding Blvd
7739 Blanding Blvd, Jacksonville, FL 32244
 
Jacksonville, FL - Atlantic Blvd
9590 Atlantic Blvd, Jacksonville, FL 32225
 
Orlando, FL 
3920 W Colonial Dr., Orlando, FL 32808
 
Kissimmee, FL
920 W. Vine Street, Kissimmee, FL 34741
 
Longwood, FL
2300 South US Highway 17-92, Longwood, FL 32750
 
Pensacola, FL
5831 Pensacola Blvd, Pensacola, FL 32505
 
North Little Rock, AR
5039 Warden Road, North Little Rock, AR 72116
 
Augusta, GA
1801 Gordon Highway, Augusta, GA 30904
 
Savannah, GA
2237 E. Victory Dr, Savannah, GA 31404
 
Columbus, GA
1426 Veterans Parkway, Columbus, GA 31
Show MoreShow Less

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with American Car Center Customer Service. Initial American Car Center complaints should be directed to their team directly. You can find contact details for American Car Center above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about American Car Center. Discuss the issues you have had with American Car Center and work with their customer service team to find a resolution.

Complaints & Reviews

Oct 09, 2020

American Car Center — Trade in/return

Due to financial hardship with COVID I am unable to make payments and was informed that if I give the car...

Read full review →

American Car Center — Service Department

On July 23rd my car started having issues and I was instructed to take it to a local pep boys which I did. Its still there hasnt been touched or nothing just there. Pep boys says that they not been able to get in contact with American Car Center they got put on hold. My husband and myself have called numerous times and no answer. I have left messages and still no call back as yet. My husband called on yesterday and was hung up on and when he called back no answer. I have been placed on hold only to be hung up on as well and its really pissing me off. Its been two weeks that we have been without a car and I refuse to keep paying on something that I can not even drive.

Read full review →Hide full review
Comment Guidelines

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    American Car Center — Repairs

    I have taken my car to 2 different shops. My car has been messed up going into a month. I have only had the car a month and 1 week. And I have called warranty about it was told to take the car to these locations. The car barely will make it.. And still nothing has been done.. I was told warranty said they were going to call these places. They have said nobody has talked to them. And everytime they spoke with someone 3 times they get hung up on when ask about my warranty. One place won even touch my car.. No it just sits and I keep getting the boot, with no answers.. And I feel like I just sent my money back due to no answers and what being wrong with the not my fault. I just want answers or my money back.

    Read full review →Hide full review
    Comment Guidelines

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      May 21, 2020

      American Car Center — The miles were rolled back 50.000 miles

      And was n. A accident. We tried to talk. With to solve this problem. We took the to. Trade it in. They did a...

      Read full review →

      American Car Center — 2014 Chrysler town and country

      After several attempts to get my deposit back I am now proceeding to a attorney, I was sold a vehicle that had no airbag which was deployed in an accident at some time, after letting Blake know this I explained that it is illegal to sell, trade or lease a vehicle without airbags or airbags that were not replaced by certified Chrysler dealerships, I've been waiting since February 27th and I'm waiting no more. $ 750.00 is owed to me NOW!

      Read full review →Hide full review
      Comment Guidelines

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        We are here to help

        • 16 years' experience in successful complaint resolution
        • Each complaint is handled individually by highly qualified experts
        • Honest and unbiased reviews
        • Last but not least, all our services are absolutely free
        Jan 09, 2020

        American Car Center — registration

        I purchased a vehicle from this dealership on October 26, 2019. I have yet to receive the registration for...

        Read full review →
        Dec 24, 2019

        American Car Center — manager unprofessional and rude

        The General manager Cory or, "the head huncho", as he called himself, is the most disrespectful...

        Read full review →
        Dec 04, 2019

        American Car Center — lemon vehicle

        My wife and I purchased a vehicle, 2013 Ford Escape on October 2019. Within 3 days, the vehicle has check...

        Read full review →

        American Car Center — customer service

        It seems like every time I call to make a payment or discuss a payment I have a different sales rep every time and I can call anybody to make a payment but if I have any other questions or any other complaints I have to wait until my sales rep contacts me and my sales reps never ever contact me or when I tried to contact them they are never there I am late on a payment and I have been trying to get a hold of someone for over a week now it just seems like nobody is ever there to answer any questions I have And there is always a different sales rep that has over my loan every week or every day it seems like I just feel communication is terrible with American car center

        Read full review →Hide full review
        Comment Guidelines

        Add your opinion

          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

          Oct 28, 2019

          American Car Center — automobile

          Bought a car from them as purchase, was not I formed it was a lease, also tube down payment was doubled. Paid...

          Read full review →
          Oct 22, 2019

          American Car Center — they towed my car by mistake.

          Issues started to arise once American Car Center decided to tow my car (then later claimed it was a mistake...

          Read full review →
          Oct 09, 2019

          American Car Center — leased used car

          I went to american car center and obtain a vehicle thinking I was buying it only to find out I was leasing...

          Read full review →
          Oct 07, 2019

          American Car Center — service department and customer service

          To whom this may concern my name is Annette I have had my car for a year and 6 months my car has been in the...

          Read full review →
          Aug 23, 2019

          American Car Center — billing

          I have a complaint I would like you guys to know about. In the contract it stated that I pay you guys every...

          Read full review →
          Jul 19, 2019

          American Car Center — dodge journey 2,014

          my. name is Carlos de la Cruz martinez I have 2 months waiting for an Answer from you first the transmission...

          Read full review →
          Jul 12, 2019

          American Car Center — making payments at that location

          Last 3 times came to make payment with money order for car note the women taking payments wasn't here not...

          Read full review →
          Jul 10, 2019

          American Car Center — harassment & being threatened

          To Whom It May Concern, My name is Diane Edmond and I have an account with you all. I'm writing you to inform...

          Read full review and 1 response →
          Jul 08, 2019

          American Car Center — the company

          American car center has done nothing but gave me a hard time, confusion, and headaches. Every since I got...

          Read full review →

          American Car Center — throw the whole company away!

          Ever since I have been dealing with American Car Center/American Financial (ACC/AF) its been the most unprofessional experience ever. I purchased a 2014 Chevy Malibu from the Covington Pike location March 2018 with the Salesman Andy. ACC/AF is not honest about what they are getting people into. They prey on people with little to no credit and are only concerned with getting people's money. I put $2000 down but still had to pay an additional $500 before my bi-weekly payments of 236.02 started. Shortly after I got the car, I accepted a new job being paid semi-monthly. After I informed my account rep at the time (Dewayne) of my new pay schedule along with my offer letter that he requested he states that they don't have a process to change the due dates and had the nerve to suggest that I just pay the late fees on the weeks that my payment is not due. I even tried to double up on my payments because I felt like bi-weekly payments are unnecessary. I paid $463 for 3 months until I realized my due date were still jacked up. I paid on a Friday (2 payments of 236.02 = $463) and on my receipt it said my next payment is due the very next Friday. I called Dewayne for some explanation and he tells me even if you double up on payments you're still not paying monthly. He says accounts are paid every 14 days, so if you do make a double payments you're only paying it up 28 days... In addition to this, when I first attempted to trade the car in after a year I was informed by ACC that the contract is actually a lease not a loan. Meaning, once the set amount of payments are made to satisfy the lease I could either give the car back and walk away or pay a $3400 residual for the title. If this was explained before I signed the contract I would have never given them by business. This company needs to be exposed. I will send this story are direct all local media and news to the other horror stories people have encountered by doing business with this dishonest company.

          Read full review →Hide full review
          Comment Guidelines

          Add your opinion

            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

            Jun 10, 2019

            American Car Center — my vehicle

            I have had my vehicle since March and have had problems every since. Nobody will help was told to keep...

            Read full review and 1 response →

            IN THE NEWS

            Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
            If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
            One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
            A consumer site aimed at exposing unethical companies and business practices.
            ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
            You'll definitely get some directions on how customer service can best solve your problem.
            Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.