Carmax / Bad service
Carmax started out with a vision to change the way cars were sold and repaired. Company motos like " Happy associate make happy customers and happy customers make happy stock holders" and " accept no defect, create no defect, pass on no defect" were words to live by.
Now under new management and reacting to a poor economy, Carmax has resorted to the same cost cutting tactics that give all used car lots bad reputations. Quality used cars are a thing of the past at carmax.
Please do not expect to get the best quality used vehicle. Do not expect to get a fair price for your trade in. Shop around to major new car dealerships for your next used car. With all of the dealerships building cerified used cars these days, the products they are producing are of a much higher standard then Carmax vehicles. Parts used during the recon process with be OEM vs cheapest part available.
Corporate america has destroyed an upstart company that had the potential to be something special.
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