Menu
Capella University Customer Service Phone, Email, Contacts

Capella University
reviews & complaints

www.capella.edu
www.capella.edu

Learn how the rating is calculated

1.5 100 Reviews

Capella University Complaints Summary

13 Resolved
87 Unresolved
Our verdict: With Capella University's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Capella University has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of Capella University. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

Capella University reviews & complaints 100

Sort by:

Newest Capella University reviews & complaints

ComplaintsBoard
M
2:42 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Capella University Lack of support from a frustrated mft student

I have been in the marriage and family therapy (MFT) program since 2012. I have taken all the classes and everything, all that I need to do is my fieldwork.

I am having issues finding a place to do my fieldwork and have had to push back my date multiple times, I am not reaching the cutoff date (I have until September before the remove me from the program). I have done all the suggestions and recommendations that have been giving to me and still haven't found a place. I keep running into the following issues: Places don't meet the requirements of the university, places have already accepted interns, places only work with local university students. I have shared this with the proper people and all I keep getting is "use the resources on the website, network, etc" basically I keep getting the same response I have been getting.

It's like they don't even care about the success of the student only just getting the money. I feel like I am not being heard and I would not recommend this school to anyone.

Read full review of Capella University and 1 comment
Hide full review
1 comment
Add a comment
C
C
Capella_Staff
, US
Jan 30, 2019 9:24 am EST

Please feel welcome to send us an email with your name and contact information to learnersupport@capella.edu and we will ask a team member to reach out to you.

ComplaintsBoard
G
12:04 pm EDT

Capella University Failing students based on an apa error.

For all students past and present with complaints against Capella, please see the new law passed on "Obama for-profit college fraud protection order " that has recently been ordered into force. All students should file a complaint against Capella University, seeking to have student loan debts cancelled due to Capella University's fraud and scams we have all experienced.

Read full review of Capella University and 1 comment
Hide full review
1 comment
Add a comment
L
L
Liltwix#3
, US
Nov 20, 2018 3:12 pm EST

Who do I file complaint with the teacher after I was averaging a b the whole semester flunked me gave me a zero on my paper that was submitted on time but the teacher turned the drop box off early and she did other students the same way all though their paper was on time and when we call IT tech and follow instructions they tell us that we should not listen to IT tech but they should make teacher hold to her standards. they took my money and did otrher student like this as well the same teacher but this student was a A student and submitted paper on time.

ComplaintsBoard
S
6:05 pm EDT

Capella University Retaliation practices

I filed a complaint against Capella in 2002 with the Federal Omsbudman. The complaint was settled between Capella and myself. I applied to attend Capella in July 2018 but was never admitted after three weeks. The process, as I was told by my enrollment advisor should've only taken one week. Capella was retaliating against me for filing the complaint in 2002. I have filed a complaint with the Higher Learning Commission, Capella's accrediting body. Capella is unfair and has discriminating practices. I will not give up with my complaint.

Read full review of Capella University and 3 comments
Hide full review
3 comments
Add a comment
John Bass
John Bass
Los Angeles, US
Oct 22, 2018 2:54 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

https://capellauniversitylawsuit.com/the-capella-lawsuit/

C
C
Capella_Staff
, US
Oct 09, 2018 5:14 pm EDT

Hi, Sherry. We would welcome the opportunity to discuss your concerns. Please send us an email with your name and contact information to learnersupport@capella.edu and we will have a team member reach out to you.

L
L
Liltwix#3
, US
Nov 20, 2018 3:28 pm EST

do not contact leaner support they will never rule in your favor or make the teachers hold to their standards we need to protest or go before a higher agency they flunked my friend as well and she a A student she submitted her paper on time and teacher would not give credit because it was emailed, I say the federal ombudsman office because they do not have one there at Capella, they are terrible.

ComplaintsBoard
D
11:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Capella University Billing practices

I was signing up for the second on line class when because of a family emergency I had to withdraw. I couldn't reach my adviser directly, so I left a voice mail in the adviser voice mail box. I followed up with an email 2 weeks later when it was clear by an email I received, they never got my message.
I withdrew before the class started but they still charged my $2900 for a class I never took or officially signed up for.
Capella University
Capella Tower
Attn: DMMS
225 South 6th street 9th floor
Minneapolis MN 55402

Read full review of Capella University and 2 comments
Hide full review
2 comments
Add a comment
M
M
Mrsboss66
, US
Nov 02, 2018 10:14 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I worked very hard to earn my MBA degree and to complete courses while adjusting to the stress of balancing family, a full time professional job, and the desire to excel. Today, I am disgusted. Feeling bamboozled! I received a call from the business office today informing me that I have a balance owed which essentially means that my degree credentials are held hostage until the balance is paid. You see, it's not that I owe money for a course. Common sense says that you have to pay for the course. My severe disappointment is that the matter was not communicated appropriately prior to my graduation in September. I received all sorts of communication on almost a daily basis from the university. But not one email was provided to say, "hey, Ms. Wilson, you have a balance that will not be covered by your student loans unless you do the following...". Do not find yourself in this predicament. I urge you to stay on top of your balance. After all, this is a for-profit university.

C
C
Capella_Staff
, US
Jul 13, 2018 3:57 pm EDT

Hi, D. Lynn. We would welcome the opportunity to discuss your concerns. Please send us an email with your name and contact information to learnersupport@capella.edu and we will have a team member reach out to you.

ComplaintsBoard
S
5:42 pm EDT

Capella University Horrible mentor

I had my first episode with my mentor in the summer of 2017. I was highly frustrated by the way my dissertation was carrying out and on my week 10 assignment I stated that I felt like I didn't accomplish anything that quarter. She gave me a 50% on my assignment and I had gotten 100% on every week 10 assignments until this. I contacted her and told her it wasn't a personal attack on that I was just frustrated. She told me not to worry about it I was still going to pass. Winter quarter I submitted to IRB and they stated that my research wasn't phenomenal and I had been working it for almost a year and that is after working on it for a year as case study just for them to tell me it was phenomenal. I was on a conference call when my mentor suggested that it was generic research and I expressed my concern about her competence as my mentor. This quarter she gave me a NS stating that I had a lot of grammatical errors and rushed work. I never even submitted to her that quarter. I appealed it and never received a response until today and I lost my appeal, they stated that I didn't complete everything on my POA but never addressed my issue about never completing it before and they said that my complaint about my mentor being vindictive was unfounded because everyone who was on the phone during the conference call said that she was professional. This is supposed to be doctoral level staff and they don't know the difference between vindictive and unprofessional. I never said that she was unprofessional, I said that I believe that she gave me a NS because of my comments. So this quarter I submitted and it took one of the people on my chair two in a half weeks to respond. It was then sent back to the school for an approval for the second time. I was on milestone 6 and sent back to milestone 3. I received the revisions and was working on them. On May 28th I was in a car accident this significantly slowed down my work on my research plan. A phone conference was scheduled with my mentor, doctoral success and myself. I explained that I was taking my time to avoid the problem from last quarter and I was in an accident and it hindered my work as well. John from doctoral success program told me to work on it over the break. My mentor gave me a NS for not telling her directly but she was on the phone call when I stated this. Two NS in a row is academic withdrawal. I am not fighting it, I don't even want to be an alumna from this school. I am trying to save someone from the same hell and extremely high student loans from this unprofessional and corrupt school. When you submit a complaint to them, you never hear back, they inform the person who you complain about. This school should not be legal.

Read full review of Capella University and 2 comments
Update by Stephanie Stephens
Jun 21, 2018 5:43 pm EDT

My mentor"s name was Dr. Kay Carter

Hide full review
2 comments
Add a comment
T
T
This does not happen to me
, US
Apr 03, 2020 8:25 am EDT

My entor refused to grade my work for 10 weeks because she said it was not 100% and she only grades work that is 100%. She lied on a phone call with myself, her boss and my Advisor, stating she would accept my work. I turned it in and two days later she sent e an E-ail stating that should would not accept it. I requested countless mentor changes. Was denied. Was dismissed from the school based on academics with a 3.939 GPA. I actually hired a profession that is all she does is review capstone, dissertations and thesis to help me make my paper perfect. Still received a non-passing grade with a professional helping me with areas that needed corrections. That says something right there. They are a nightmare!

C
C
Capella_Staff
, US
Jun 26, 2018 9:35 am EDT

Hi, Stephanie. We would welcome the opportunity to discuss your concerns about your mentor. Please feel welcome to send us an email with your name and contact information to learnersupport@capella.edu and we will ask a team member to reach out to you.

ComplaintsBoard
K
7:36 pm EDT

Capella University Service

I started Capella University in 2009. In 2012 I was in my practicum and internship I where I completed with very high grades. In 2012 I was in a domestic violence situation but still managed to complete requirements. In 2013, December, I had a child all while completing requirements for my second Internship. Unfortunately, at the time of my second Internship I was homeless and missed a few online supervision on camera; however, I made them up but nonetheless I was still provided with a grade of NS. I appealed the decision as I noted I was homeless and living out of a van with my children and was unable to get to the 3 missed camera supervisions but I was on the phone. I was "punished" with writing an essay about the importance of supervision. Move forward March 2014 I was again still in internship, working towards my hours and had to withdraw due to medical reasons (emergency brain surgery). I was made, even though medically withdrawn made to pay an outstanding bill from that course. Again I was not working and finally had to withdraw completely from Capella in 2015. I then, called monthly to see if I could get some assistance with paying for the course and was denied any help.

In 2017 I began researching and was able to dig up the $1500 I owed and spoke with a Jon Gubbels my admissions counselor. I verbalized my concerns primarily being financial and was told by Jon himself (I have emails) that I only had to make up on course COUN5504 and take a Trauma course as it was now required before I can get back into my Internship II. I confirmed and reconfirmed that I would only need these two courses to complete.

I struggle to find an internship site; finally found one; completed the application; my site and application was approved and now in May 2018 (after approval of my internship) I am told I need to retake 5 classes; previously taken; and residencies which would require me to go out of state. Even though I am a single mother; with very limited financial resources and very if any support to watch my children.

I checked with state licensing facilities that stated they do not have requirements of "expired courses" and really it was up to the college. I send a very detailed letter to a Dr. Lange about my past experiences; homelessness, brain surgery, domestic violence, the providing of misinformation by Capella staff and basically beg that I get some type of recourse and even agreed to have to take an extra internship course to make up for any hours that might have been missed.

I am denied and told sorry, we understand you are frustrated but university policy...and she is not approving my moving on and hopes that I can continue with my education. I have no financial aid, I went to 2 residencies at 2 different states and paid out of pocket myself. I do not have any more finances, to continue, have way more than the required credits needed for my masters degree and am provided no recourse except; hopefully you can finish if not withdraw. Where is the identification of admissions staff that provide misinformation? Where is the identification of extreme admission techniques promising one thing only to get a person in the door then not allowing them to move further without more finances even though these courses were already taken.

Read full review of Capella University and 1 comment
Hide full review
1 comment
Add a comment
C
C
Capella_Staff
, US
Jul 16, 2018 8:38 am EDT

We would welcome the opportunity to discuss your concerns. Please feel welcome to send us an email with your name and contact information to learnersupport@capella.edu and we will ask a team member to reach out to you.

ComplaintsBoard
S
3:07 am EDT

Capella University Multiple-professors & tech

5/27/18
I have considerable issues with one classroom with accessing classrooms, submitting and replying. Tech support is not available on the weekends when assignments are due. One professor in particular will not accept anything not submitted via email keeps telling me that I need to contact tech support, who tell me to contact the professor since it's her classroom the issue is with.

Professors do not post complete assignments or there are so many grammatical errors that it's impossible to decipher what they even are asking.

Read full review of Capella University and 1 comment
Hide full review
1 comment
Add a comment
C
C
Capella_Staff
, US
Jul 13, 2018 4:05 pm EDT

Hi, Smcmahon. Thank you for sharing your feedback. We would welcome the opportunity to discuss your concerns. Please send us an email with your name and contact information to learnersupport@capella.edu and we will have a team member reach out to you.

ComplaintsBoard
N
12:58 am EST

Capella University Many issues and worst is the huge loan much beyond my capacity to repay for the rest of life

To keep me as a student longer in the system
1. Lack of close guidance in the initial milestones
2. Change of grade from satisfactory to unsatisfactory

Charging me with additional amounts twice

1. By delaying to drop me from course despite my timely request to be dropped of from the course

Kept me in the course and extending my program by a quarter.
1. delayed submission of my paperwork to school committee by faculty
2. delayed review of my paper by school committee

Slapped with a heavy lifetime debt of student loan by
1. Lack of information provided on the type of loan - Unsubsidized ( feel like experiencing a heart attack) as I cannot afford the rise in interest on a daily basis! I am the bread winner, and feel drowned and can never lift my head.
2. Repeatedly I was told my loan was less than 50, 000/- when it is 78, 000/-

Did not have a chance to even see my name in the list of graduates after all my struggle to earn the doctoral degree with $77, 000/- I wish not even my enemy any of the suffering I go through.
Reasons provided are ridiculous.. such as submission of paper for printing
They decided to put my name for Aug commencement graduates list!

I feel punished and do not even feel like taking pride in my degree for which I longed due to all the struggle and chasing with Capella.

Very insensitive, money oriented organization overall.
My thought is go for it but knowing what you will have to go through!

Read full review of Capella University and 1 comment
Hide full review
1 comment
Add a comment
haney hudson
haney hudson
boise, US
Mar 24, 2018 1:00 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

contact: cyberghost200 @yahoo.com for help am very sure he can help you clear it all he's a good hacker without any trace of school database, give it a try...he help me when i was having the same issues also change my F's i was really happy

ComplaintsBoard
P
4:51 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Capella University phd programs

Minnesota Office of Higher Education
The Minnesota Office of Higher Education (OHE) licenses or registers most private colleges and out-of-state higher education institutions operating in Minnesota. The OHE has the authority to take action against the license of a private college or out-of-state higher education institution that violates Minnesota law. To file a complaint against a private college or out-of-state higher education institution, fill out the OHE's Student Complaint Formexternal link icon and send it to the OHE as follows:
Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108

Read full review of Capella University
Hide full review
ComplaintsBoard
S
7:59 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Capella University - Inconsistent feedback, unprofessional, and much more.

I have been in the dissertation course for over two years, I was on milestone 5 majority of this time. I started the study as a case study, I was told that my study wasn't case study, but phenomenal. I worked it as phenomenal and yesterday I am being told that my study isn't phenomenal, but generic. I am being required to repeat a milestone that I have...

Read full review of Capella University and 5 comments
ComplaintsBoard
S
5:24 pm EST

Capella University The horrible mentors that they hire for phd programs

The mentors that teach at Capella are horrible. After I passed my comprehensive examI was assigned a mentor. He made me prove that I was in his class and said he had to many students. clearly he didn't want to be my mentor. The next mentor was a woman that gave me an NS on the last week of class after I met with her over the phone every Thursday. My third Mentor claimed he never got my corrected SMR. As time went on I was making progress I thought, he kept asking if I wanted to do an Ed.S. I said no I already have one. As time went on my husband had a stroke and I turned in my corrections late. He gave me an NS. I didn't like it but I took full responsibility for it. Then he told me to submit my SMR for review. I did, made all of the corrections and HE decided not to resubmit my SMR because HE felt it was not good enough. I did not find out he gave me and NS until the day after the class was over. When he was called on the phone he pretended he did not know what he did. After I tried to get back in they told me know and offered me a masters degree. This will make my third masters. They took my money and made me get in more debt. CAPELLA IS NOT TRUTHFUL AND THEIR INSTRUCTORS ARE BOTTOM OF THE [censor] POND

Read full review of Capella University and 1 comment
Hide full review
1 comment
Add a comment
D
D
Dissappointed Capella Learner
, US
Feb 22, 2018 5:18 am EST
Verified customer This comment was posted by a verified customer. Learn more

What I experienced is not much different than yours. We need to do someting about it. I am looking to join a class action lawsuit against the school and will also file complaints to appropriate government oversight agencies. To me, Capella as a public company has endured deceiving practice. Yet the government is either giving the school a pass or pretends nothing has happened.

ComplaintsBoard
L
8:04 pm EST

Capella University Student loan and no job!

I graduated from Capella in March 2017 after completing my degree (PhD) in August 2016. To date, I remain unemployed, can not get a job, can not get help from Capella (except for a list of websites I am already on and how to write a resume) and I owe $1400/a month, DOUBLE what I expected to pay, which makes me question charges. I have a debt of $145, 000... more than a house in some parts of the country and I CAN NOT GET A JOB! I CAN NOT get help from Capella and I am drowning in debt. I believe I was over-charged for my degree (how can I owe so much, especially when I took off several quarters?!?!) and WHY can I not get a job? Is it the Capella name that is keeping me from it? (the success is 65%!) My teaching career has been excellent, with outstanding references and a track record that is incredible. This is mind blowing, a loan that is over $140, 000 and no way to pay, which has also impacted my credit score and personal life. It has had a terrible impact of my family and myself; personally, emotionally and mentally!

Read full review of Capella University and 2 comments
Hide full review
2 comments
Add a comment
K
K
KWall311
, US
Mar 13, 2018 3:31 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I, as well, graduated in 2017 (with my degree completion in 2016). I have had no change in employment or income status. In fact, the position I was hoping to gain at the end (Research Psychologist with the NAVY) is not attainable, because they do not respect the accreditation of Capella. $110k down the drain. Unbelievable.

C
C
Capella_Staff
, US
Nov 29, 2017 3:55 pm EST

We would welcome the opportunity to discuss your concerns, as well as connect you with our Career Services team, which offers resources and career counseling. Please send us an email with your contact information along with the information you provided here to learnersupport@capella.edu and we will have a team member reach out to you.

ComplaintsBoard
J
8:09 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Capella University Said loan capped out with 2 classes left to graduate

I completed all my FAFSA documents and loans to get proper funding the 4 years I’ve been at Capella and I’m 2 classes away from graduating classes are due to start 10/09/17 and they say I can’t start my course until I pay a out of pocket expense of $3, 000 because my loan capped out. I wasn’t informed and they said the loan capped out for spring and summer but yet they let me continue with those classes and with this said balance. They said I need to pay the balance before 10/03/2017 and I just had a baby if I had the $3, 000 I wouldn’t need the loans in the first place. So now I won’t be able to graduate because it’s to late for any aid and they don’t even care I worked so hard to gain my degree and this is a kick in the face to not be able to obtain it.

Read full review of Capella University and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
C
C
Capella_Staff
, US
Oct 02, 2017 6:05 pm EDT

Hi, Jessika. We would welcome the opportunity to discuss this with you. Please send us an email with your contact information along with the information you provided here to learnersupport@capella.edu and we will have a team member reach out to you.

ComplaintsBoard
M
10:31 pm EDT

Capella University Financial aid

I need the Financial Aid Department to release, my aid in the Department of Education. I need it completed immediately I was released from your program. I am not paying back a loan when this school wants to misuse, my funds. Navient is on me and I want it in the Department of Education computer my funds release as I'm not going to your school anymore. I need it release in 48 hours you are not allowed to use my FINANCIAL aid as I'm no longer a student at your school. Please fix this today.

Michelle Cass

Read full review of Capella University and 1 comment
Hide full review
1 comment
Add a comment
C
C
Capella_Staff
, US
Sep 27, 2017 1:58 pm EDT

Hi, Michelle. We would welcome the opportunity to discuss this with you. Please send us an email with your name and contact information along with the information you provided here to learnersupport@capella.edu and we will have a team member reach out to you.

ComplaintsBoard
N
2:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Capella University - Capella university left me in debt with no degree

I started attending Capella University in Fall of 2008 at first I thought I was receiving a good education online, but then as my class progressed in my degree class I noticed that I was failing because teachers were not receiving my assignments, or my papers were not up to Capella standards. I paid for my thesis class out of my own pocket and still wa...

Read full review of Capella University and 5 comments
ComplaintsBoard
J
1:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Capella University - Corrupt, scam "school"

— join our class action lawsuit — Capella University Facts Many former students of CAPELLA are plagued with high debt to income ratios after taking out student loans from this for-profit university. CAPELLA was even recently questioned by the U.S. Government Accountability Office (GAO) for the “school” having such a [questionable and suspicious] high...

Read full review of Capella University and 4 comments
ComplaintsBoard
J
1:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Capella University Capella sanctioned by the government

Capella Sanctioned by the Government

According to the GAO report, Capella had a high withdrawal rate among students in bachelor’s degree programs, and spent an usually high percentage of its revenue on marketing.

In March 2008, Capella was also the subject of an Education Department audit, which revealed that the school overcharged lenders and this department by over a half million dollars. The inspector general’s audit revealed mistakes in calculation of student eligibility for federal loans, as well as failure to return funds granted on behalf of students who withdrew from their courses.

SEE ABOVE AS CITED AT:
http://www.collegeaffordabilityguide.org/online-colleges-sanctioned-by-government-organizations/

Read full review of Capella University
Hide full review
ComplaintsBoard
J
5:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Capella University Crappy education - scam - fraud

Capella University joined the long list of publicly traded education companies hit with class-action lawsuits filed on behalf of angry shareholders. The Police Pension Fund of Peoria has filed suit [PDF] in U.S. District Court for Minnesota, claiming that the company misled investors about its business practices in order to inflate the price of its stock.

Capella University has been engaging in abusive and fraudulent recruiting and financial aid lending practices, thereby increasing Capella’s student enrollment and revenues, ” the suit claims.

By: Beth Hawkins
NOV 11, 2010
MinnPost
https://www.minnpost.com/learning-curve/2010/11/suits-against-profit-universities-including-capella-raise-question-do-shareho

Read full review of Capella University
View 0 more photos
Hide full review
ComplaintsBoard
J
5:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Capella University Capella lawsuit

Don't be fooled by these COMPENSATED CAPELLA employees to (NOW) comment on here AND attempts to cover their [censor]!

"An investigation on behalf of former and current students of Capella Education Company (NASDAQ:CPLA) and its Capella University, was announced in connection with the report by the Government Accountability Office with the title "For-Profit Colleges: Undercover Testing Finds Colleges Encouraged Fraud in Deceptive and Questionable Marketing Practices."

Capella is an online postsecondary education services company. It operates through its wholly owned subsidiary, Capella University. Capella Education Company faces an investor lawsuit filed on behalf of those who purchased common stock of Capella Education (CPLA) between February 16, 2010 and August 13, 2010 against Capella Education Company over alleged violations of Federal Securities Laws. The lawsuit followed a report by the U.S. Government Accountability Office with the title “Undercover Testing Finds Colleges Encouraged Fraud and Engaged in Deceptive and Questionable Marketing Practices” which detailed undercover investigations into 15 for-profit schools that uncovered misconduct by school staff.
On August 4, 2010, the Senate Health, Education, Labor, and Pensions Committee conducted a hearing on for-profit education firms, where Government Accountability Office representative, George Kutz, presented the findings of report GAO-10-948T, "For-Profit Colleges: Undercover Testing Finds Colleges Encouraged Fraud in Deceptive and Questionable Marketing Practices." The report detailed undercover investigations into 15 for-profit schools that uncovered misconduct by school staff. According to this GAO study, the college personnel at schools owned by Education Management Corp. may have encouraged applicants to falsify their financial aid forms to qualify for federal aid and pressured applicants to sign a contract for enrollment prior to allowing them to speak to a financial advisor.

According to the investigation by a law firm former and current students of Strayer Education, Inc. (NASDAQ:STRA) and its Strayer University may have material information concerning those allegations and may be eligible to file a complaint for allegedly misleading students.

Also whistleblowers may according to the law firm be able to assist or file their own complaint. Under the Dodd-Frank Wall Street Reform and Consumer Protection Act signed into law in July the SEC can award between 10 percent and 30 percent of any monetary sanctions of more than $1 million to whistleblowers who provide “original information” leading to a successful SEC enforcement, so the law firm. Whistleblowers may remain completely anonymous and work with the SEC through an attorney. Under the new law, so the investigation, whistleblowers are also granted expanded rights and protections against employer retaliation when disclosing information of corporate wrongdoing to the SEC.

Recently the Attorney General of Florida Bill McCollum launched an investigation into some for-profit education companies. On October 19, 2010, the Wall Street Journal reported that Florida Attorney General's office has launched an investigation into five for-profit colleges, including four publicly traded schools, seeking information on potential misrepresentations in financial aid, recruitment and other areas. The state is reportedly looking into allegations at Washington Post Co.'s (WPO) Kaplan Inc.--including its Kaplan University, Kaplan Educational Centers and Kaplan College units--and at Education Management Corp.'s (EDMC) Argosy University, Apollo Group Inc.'s (APOL) University of Phoenix; Corinthian Colleges Inc.'s (COCO) Everest College and privately held MedVance Institute."

Read full review of Capella University
Update by John Bass
Aug 25, 2017 1:39 pm EDT

- - - - - CLASS ACTION LAWSUIT v. CAPELLA UNIVERSITY - - - -

Request a ‘LITIGATION INFORMATION FORM’ & submit the completed 'form' to:
ATTN: Roberta Yard, Esq.
Reinhardt, Wendorf & Blanchfield
Attorneys at Law
East 1250 First National Bank Bldg.
332 Minnesota St.
St. Paul, MN 55101
TEL: [protected]
FAX: [protected]
E-MAIL: r.yard@rwblawfirm.com

FILE your “COMPLAINT” with the Department of Justice at:
https://www.justice.gov/crt...

FILE your “COMPLAINT” with the Federal Trade Commission at:
https://www.ftc.gov/faq/con...

FILE your “COMPLAINT” with the Consumer Financial Protection Bureau at:
https://www.consumerfinance...

FILE your “COMPLAINT” with the U.S. Government Accountability Office at:
https://www.gao.gov/about/c...

SEND your completed ‘COMPLAINT FORM’ to:
Minnesota Office of Higher Education
Curriculum & Student Consumer Research Analyst;
Institutional Licensing & Registration
1450 Energy Park Dr., Suite 350
St. Paul, MN 55108
TEL: [protected]
ohe.state.mn.us

Update by John Bass
Aug 25, 2017 1:37 pm EDT

Capella University was (IS) the subject of an Education Department audit, which revealed that the school overcharged lenders and this department by over a half million dollars. Capella University spends an unusually high portion of revenue on marketing and a relatively small amount on instruction (for its exclusively online program). Most instructors are part-time and accreditation could be an issue in the near future. Capella University appears to maintain aggressive enrollment goals for the more than 300 recruiters it employs. Many former students of Capella University have been plagued with high debt to income ratios after taking out student loans from this for-profit university. Capella University was recently questioned for having a high withdrawal rate amongst students in its programs and for spending an unusually high percentage of revenue on marketing. (SOURCE: www.processmystudentloans.com/capella)

Capella Sanctioned by the Government :

According to the GAO report, Capella had a high withdrawal rate among students in bachelor’s degree programs, and spent an usually high percentage of its revenue on marketing.In March 2008, Capella was also the subject of an Education Department audit, which revealed that the school overcharged lenders and this department by over a half million dollars. The inspector general’s audit revealed mistakes in calculation of student eligibility for federal loans, as well as failure to return funds granted on behalf of students who withdrew from their courses.

THE ABOVE IS CITED AT: www.collegeaffordabilityguide.org/online-colleges-sanctioned-by-government-organizations/

CAPELLA UNIVERSITY information is cited below, where such websites state, “students don't mind a non-APA degree”, and also citing that CAPELLA UNIVERSITY states, “graduates earn more income upon their graduating from its university” - which is false! Additionally to its PhD/PsyD Doctoral Programs, CAPELLA UNIVERSITY graduates cannot even practice clinical psychology, as its psychology doctoral programs are also not recognized by the APA in many, if any states – a requirement of course, necessary for a graduate to permit a graduate to earn state board-certification or ability to practice psychology – same issue as stated here within regarding Argosy University (a lawsuit Argosy University “lost”).

Argosy University was even known for its “bait & switch”, whereas all of its psychology students were transferred from its PhD program, to its PsyD program, with the university aware that it was not recognized by the American Psychology Association (APA), and Argosy University even canceled its pursuit to become accredited for its Psychology Doctoral Programs – with its students to enrolled in its programs. This university has been successfully sued for this situation. So was Phoenix University! Capella University is no different!

University of Phoenix Class Action Lawsuit [protected]: The University of Phoenix is being sued and may be “shut down”, by court order! Three former students who withdrew from the university filed the lawsuit out of Arkansas, whereas the students claimed that the University of Phoenix sought tuition payments directly from the students after they withdrew instead of deducting the payments directly from the students' loans. The students withdrew because the quality of education they received from the University of Phoenix was extremely poor, the instructors would not help them, and some instructors went missing for a few days in the online classrooms - - JUST LIKE CAPELLA UNIVERSITY!

CAPELLA UNIVERSITY is currently under investigation by the State of Minnesota Attorney General’s Office (and other states’ AG’s offices), the State of Minnesota Department of Higher Education, in addition to "our" group's legal pursuit for: 1.) Conversion; 2.) Breach of Contract; 3.) Interference With Contractual Relations; 4.) Breach of the Implied Covenant of Good Faith and Fair Dealing; and 5.) Unjust Enrichment.

Three former students who withdrew from the University of Phoenix filed the lawsuit out of Arkansas, whereas the students claimed that the University of Phoenix sought tuition payments directly from the students after they withdrew instead of deducting the payments directly from the students' loans. The students withdrew because the quality of education they received from the University of Phoenix was extremely poor, the instructors would not help them, and some instructors went missing for a few days in the online classrooms - - JUST LIKE CAPELLA UNIVERSITY!

JUST LIKE CAPELLA UNIVERSITY - - - University of Phoenix is well known as one of the largest for-profit colleges in the US, and may also be among the most predatory. University of Phoenix has a long history of lawsuits for its’ deceptive practices. The “school” was recently being sold, leaving students out in the dark. The university has paid several government fines and settled whistle-blower lawsuits concerning its admissions practices and education programs. In 2000, the federal government fined the university $6 million for including study-group meetings as instructional hours. In 2002, the Department of Education relaxed requirements on instructional hours.

In 2014 the US Department of Education’s Office of the Inspector General demanded records from the University of Phoenix and its parent company Apollo Group going back to 2007 “related to marketing, recruitment, enrollment, financial aid, fraud prevention, [and] student retention. (SOURCE: http://unitedlegalaid.com/university-phoenix-class-action/ )

University of Phoenix Settles False Claims Act Lawsuit for $67.5 Million:
https://www.justice.gov/opa/pr/university-phoenix-settles-false-claims-act-lawsuit-675-million

Therefore, if you were provided ‘false information/’false promises’ from CAPELLA UNIVERSITY on this issue, or on any matter, especially upon graduation, that you will be qualified to ‘practice’ psychology within your state, or you were provided ‘false information’/’false promises’ (regardless of the type of program that you were enrolled with CAPELLA UNIVERSITY) by CAPELLA UNIVERSITY such as what’s stated above, and/or that you would earn a higher income completing any of its programs, and/or you know of other Learners in this (same) predicament, please contact me ( johnleebass@gmail.com ) and Ms. Kendra Cobb ( kendracobb2265@gmail.com ). Also, information regarding what’s mentioned in this paragraph, there are websites provided below, providing links for your convenience, for further review.

Additionally, another Learner provided “our” group that, the State of Minnesota passed a State Bill (S.B.) regarding requirements by higher education universities must comply, with the attached document (S.B.) in this e-mail to you providing you details on this S.B. In accordance to comply with this S.B. please refer to the attached (document/”report”), where you can read the “report” (statistics/facts) about CAPELLA UNIVERSITY; referred to as the, “HARKINS REPORT”. CAPELLA UNIVERSITY’S “report”/statistics starts on PAGE 316. This report complies with State of Minnesota S.B., that we’ve reference above.

Regarding the above-mentioned “report”, please refer specifically to the appendices of pages 318-319, whereas it is stated, “Student complaints indicate dissatisfaction with the instructional quality at Capella. In a letter to the President of Capella from HLC, the company’s accreditor expresses concern regarding academic quality: [This student’s] “letter is troubling in light of two other recent complaints”... These complaints, taken as a group, suggest dissatisfaction on the part of at least some graduate students with the quality of the interaction they have had in the institution’s core academic programs and an unwillingness on the part of the institution to review and respond to the potential customer service issues these complaints suggest. (SOURCE: Letter from The Higher Learning Commission to Capella University President, December 20, 2006 (CAPELLA-0049248)

Slightly more than 1 in 5 students who attended a “for-profit college” (22%) defaulted on a student loan, according to the most recent data. In contrast, 1 student in 11 at public and non-profit schools defaulted within the same period. On the whole, students who attended for-profit schools default at nearly three times the rate of students who attended other types of institutions. (SOURCE: Senate HELP Committee staff analysis of U.S. Department of Education Trial Cohort Default Rates fiscal year 2005-8, http://federalstudentaid.ed.gov/datacenter/cohort.html - Default rates calculated by cumulating number of students entered into repayment and default by sector. However, It is likely that the reported default rates significantly undercount the number of students who ultimately face default, because of companies’ efforts to place students in ‘deferments’ and ‘forbearances’)

CAPELLA UNIVERSITY provided to the “HARIKINS REPORT”, that out of the 5, 602 Bachelor’s students who enrolled at CAPELLA UNIVERSITY in [protected], 60.3% (or 3, 378 students), withdrew by mid-2010. Capella’s Bachelor’s withdrawal rate of 60.3% exceeds the sector-wide rate of 54.3% and is the 6th highest withdrawal rate for Bachelor’s degree programs of any company examined by the committee. Capella’s graduate degree students’ withdrawal rates average at/greater 43.6% (7, 369 students) who enrolled in these graduate programs between [protected] withdrew by mid-2010. (SOURCE: “HARKINS REPORT”)

Update by John Bass
Aug 08, 2017 5:55 pm EDT

Class Action Lawsuit: CAPELLA UNIVERSITY

A class action lawsuit (NOV 2010) has been commenced on behalf of an institutional investor in the United States District Court for the District of Minnesota on behalf of purchasers of the common stock of Capella Education Company (“Capella” or the “Company”) (Nad plaintiff, you must move the Court no later than 60 days from today. If you wish to discuss this action or have any questions concerning this notice or your rights or interests, please contact plaintiff’s counsel, David J. George of Robbins Geller at 800/449-4900 or 619/231-1058, or via e-mail at djr@rgrdlaw.com. If you are a member of this Class, you can view a copy of the complaint as filed or join this class action online at http://www.rgrdlaw.com/cases/capella/. Any member of the putative class may move the Court to serve as lead plaintiff through counsel of their choice, or may choose to do nothing and remain an absent class member.

The complaint charges Capella and certain of its officers and executives with violations of the Exchange Act. Capella is a national leader in online education and its wholly-owned subsidiary Capella University is a regionally accredited online university. Capella offers graduate degree programs in business, information technology, education, human services, psychology, public health, and public safety, and bachelor’s degree programs in business, information technology, and public safety. These programs are designed to meet the needs of working adults.

The complaint alleges that throughout the Class Period, defendants issued materially false and misleading statements regarding the Company’s business and financial results. Specifically, defendants failed to disclose that: (i) the Company had engaged in improper and deceptive recruiting and financial aid lending practices and, due to the government’s scrutiny into the for-profit education sector, the Company would be unable to continue these practices in the future; (ii) the Company failed to maintain proper internal controls; (iii) many of the Company’s programs were in jeopardy of losing their eligibility for federal financial aid; and (iv) as a result of the foregoing, defendants’ statements regarding the Company’s financial performance and expected earnings were false and misleading and lacked a reasonable basis when made.

On August 13, 2010, after the market closed, the U.S. Department of Education released data on federal student-loan repayment rates at the nation’s colleges and universities. The data showed that repayment rates were 54% at public colleges and 56% at private non-profit institutions, compared to just 36% at for-profit colleges. Specifically, the data showed that the repayment rate at Capella was just 40%. On this news, the price of Capella stock dropped 13.19%, or $9.26 per share, from a closing price of $70.20 per share on August 13, 2010 to a closing price of $60.94 per share on August 16, 2010, the following trading day, on a 438% increase in trading volume.

Plaintiff seeks to recover damages on behalf of all purchasers of Capella common stock during the Class Period (the “Class”). The plaintiff is represented by Robbins Geller, which has expertise in prosecuting investor class actions and extensive experience in actions involving financial fraud.

Robbins Geller, a 180-lawyer firm with offices in San Diego, San Francisco, New York, Boca Raton, Washington, D.C., Philadelphia and Atlanta, is active in major cases pending in federal and state courts throughout the United States and has taken a leading role in many important actions on behalf of defrauded investors, consumers, and companies, as well as victims of human rights violations.

Hide full review
ComplaintsBoard
M
6:47 pm EDT

Capella University Cu stole my $

CU let me get right to the door and enforced the you ran out of time rule. I had finished chapters 1-5. My chairperson Dr. T. Reasons lead me on with little feedback. She even made me get an editor from Canada. Charged up my credit card and all of a certain it went down hill from there. I appeared but it was just something CU does to say they have an appear process. They rid off artists I want justice.

Read full review of Capella University and 2 comments
Hide full review
2 comments
Add a comment
John Bass
John Bass
Los Angeles, US
Aug 08, 2017 4:28 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Capella = warning!

Below as cited by "julieb" @ "challengestudentdebt.com" - which is very well said (written)!

"capella university complaints are certainly making a buzz online and the angry hive of bees making them is preparing to make their legal attack against the university. many student complaints indicate that this scam school has instructors who don’t do grading, provide no feedback, and do not respond to questions regarding their comments on papers. students are told they have failed but not given any indication as to what they got wrong and are told to schedule a rewrite. constant requests for feedback on what they got wrong go unanswered and students then write the second submission only to fail it again without explanations.

When an answer finally does come from instructors or for complaints to administrators, the sessions have long since ended and the response is now useless.

Many students complain that instructions often change grading rubrics, refuse to provide grading rubrics or their amendments to students, refuse to accept resubmissions, or have failed students for making an error in apa citation formatting. such formatting is outlined to count for 5 points out of 50 per question in many circumstances so students are left scratching their heads as to how an apa error caused them to lose enough points to fail.

Complaints submitted to administrators regarding unfair marking are ignored until after final grades are submitted and students are then told it is too late to regrade assignments or exams. rude or abusive behavior by instructors is not dealt with by administration and students are forced to continue under these conditions without administrative correction.

The bulk of complaints regarding capella is from students in the dissertation process to receive their phds. many student complaints in this regard indicate that the school does not have enough mentors or committee members to provide the services for dissertation and students are forced to continuously reschedule and ask for extensions. that some students have waited over two years for their dissertation to be approved is appalling to say the least. worse yet, these students must pay $5, 000 in tuition per semester to be part of the dissertation process even though they are not attending any classes.

Some students indicated that their dissertation proposal was rejected multiple times for being substandard. one such student brought their dissertation proposals to a consulting firm that works with harvard dissertation students and was told it would have passed harvard’s submission guidelines several revisions ago. some students have waited as long as a year for a simple meeting with the committee members only to have insufficient members show up at the scheduled time and have been forced to reschedule.

Current and former student complaints indicate a class action suit is in the works as students leave gather together in complaint forums and gather their forces to gain strength in numbers and meet the requirements of launching a class action suit.in the meantime, many students at capella find themselves consistently paying for tuition because the administration can’t get their act together and get students out the door once they’ve been locked in their maze of incomprehensible twist and turns."

C
C
Capella_Staff
, US
Jul 31, 2017 1:10 pm EDT

Hi, Michael. We would welcome the opportunity to discuss your concerns. Please send an email with your full name and learner ID number to learnersupport@capella.edu and we will have a team member reach out to you.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Capella University contacts

Phone numbers

1888 365 9550 1866 734 5934 More phone numbers

Website

www.capella.edu

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Capella University?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Capella University Customer Service. Initial Capella University complaints should be directed to their team directly. You can find contact details for Capella University above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Capella University. Discuss the issues you have had with Capella University and work with their customer service team to find a resolution.