Canadian Tire / unethical behavior
I bring my van in to exchange the tires for winter. I get a call that I need all new brakes front and back and that they had some pricing for me. No thanks I will do myself. They show me the most expensive parts. $127 per rotor and $90 each for the pads. Come on! After stating the obvious he shows me the $50 rotors and $60 pads. I tell him that this doesnt make sense because I did the brakes last year and checked them in the spring (actually I was mistaken I had checked them in August before a long road trip). he suggests we speak to the mechanic Paul. He tells me they all needed replace. That the rears were worse than the fronts. I told him i checked them myself in the spring (actually August) and he had to stop himself from rolling his eyes. So I buy just for the rears to do myself. While I am waiting the mechanic Paul calls another customer on the phone doing a tire change and tells him they suggest "all new brakes front and back and alignment". I tell the gentleman helping me that I believe your mechanic(s) are arbitrarily telling everyone they need all new brakes and if I take off my wheels and my brakes are fine I'm coming back and I'm gonna have words. Sure enough!! My brakes are not only fine but they still look new! 1/4" on the pads barely 1/32nd wear on the rotors.Shiny and smooth with no grooves! I have 2 vehicles and my wife doesnt drive. No kids, its just me driving. I also work at home so no driving to work everyday. These brakes have less than 15000kms on them. I freaked!! Clearly they did not expect a minivan owner to actually inspect their own brakes. Likely assumed I was a soccer mom that would just take their word and pay for the premium mega overpriced brakes!
Needless to say they didn't let me speak with Paul. I returned the parts I bought earlier as my brakes are good for likely another 2 years. Shameful. Just shameful. Disgusting.
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