Canadian Tire / purchasing tires

I called on May 12th at 10:50 am inquiring about purchasing tires. I started by selecting the auto parts directory and it rang into no one. Then I called back and selected the auto service. I said the word "tires" and she said hold on a second and immediately spat me back into a dead line where no one answered once again. I let it ring for 200 times with no one even recognizing the call. Is this supposed to be service? Why would I shop at Canadian Tire ever again?

• Updated by chill1986, May 12, 2017

  I got a call back from Luca who was quite professional in how he handled the situation. He got me an appointment quickly and I'm getting them installed in an hour.