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Canadian Tire / car wash services

1 Kanata, Ontario, Canada

My name is Hongxia Dong, I have the car wash service on May on May 18th at the Kanata Centrum. When I got my car back at the end of day, many stains still left on the car seats including some dust at the rim of the doors and the rugs are not cleaned very well either. I paid over 200 dollar for the premium wash. I asked the staff about the situation and the director came out meeting me and looked at my car. He said maybe there is no way to get those stain cleaned. He said the store is busy with changing tires and he can wash again after the busy season and he is not guaranteed with the result. I asked him if that is the case can I get my money back, he said no. however on your advertisement it said sth else. If not garanted with the result, I won't be bothered to take my car there for a day again plus I don't feel I am valued at all. I request to get the money refund. Thank you for your attention and help

Ho
Jun 21, 2018

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