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Camping World / manufacturer's warranty not completed

1 3887 IH 35 NorthNew Braunfels, TX, United States Review updated:

On Jan 4, 2019 we made an appnt for 1/18/19 at 8am so warranty repairs could be completed on our Thor Hurricaane 34F before our warranty expires in March. Since we were going to be there for the repairs, we decided to have a Safe-T-PLUS shock installed and oil changed on MH and MH generator. During the 2 weeks before the appointment, we spoke/texted several times to the parts dept, warranty dept and service dept; however, when we arrived, they told us there was no appointment made. They offered to take care of us anyway. They only installed the shock and changed oil. None of the warranty items were ever repaired. We never would have had the MH there if they weren't going to do the warranty work. We could have had the installation done when we returned home to Oregon. The requested warranty issues were: hot water heater not working on electricity. Auto leveling jacks system module not working properly, electric fireplace fan not working, camera system goes blank when hitting a bump. So extremely disappointed with Camping World. Over the past few months we have spent several thousand dollars there.

Jan 22, 2019
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  • De
      1st of Feb, 2019
    0 Votes

    I couldn’t agree more with you. The lack of professionalism and communication and lies seem to spread among the several locations I have been too. For example, where I bought our camper at the Byron, GA location we spoke with them to look at used RV which we saw online. They confirmed with us it was still available. We drove from NC to their location. Once we got there to look at the RV it was the wrong model. We fell for the basic bait and switch tactic. Bought a brand new 2018 Thor Freedom Elite. The whole experience was awful. We are still dealing with issues from them. As of today 2/1/19. The Wentzville, MO location has had our RV for five months now. I drove it in for simple repairs that still fell under warranty. We called and spoke to service who kept giving us the runaround and never had answers. Now they won’t return phone calls to us. We have kept a detailed account of who we spoke with and when and the dialogue. We will be filing a class action lawsuit.

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