Camping World
reviews and complaints

My name is Kristine Sawyer. I bought a 2018 toy hauler from one of the camping world locations out of Alvarado Texas, January of this year. This experience has been HIDEOUS, and it keeps dragging on.
The day that I went to pick up my new trailer my family and I were greeted warmly by Robert, Michael, and Randy. It was extremely cold outside, so Robert offered us coffee. We accepted the offer. Upon the acceptation, Robert said, "take as much as you would like, but it is probably cold. It was from this morning." After waiting about 30 minutes, a young man made his way to us. He was going to do the walk through on our new trailer. When we went in the trailer we discovered the trailer was filthy. I took pictures. There was hair in the shower drain, hair on the toilet, the air conditioner vent was unspeakable, the trailer had NEVER been cleaned. The manager nor our sales person cared or even tried to correct the issue. The finance guy talked badly about other employees as I was signing all my finance paperwork. I then had to ask several times to have a copy made of the paperwork I did sign. The whole experience was Horrible.

As we were leaving the dealership after 4 1/2 hours no one walked us out, no one said THANK YOU for coming. No, Congrats on the trailer, I hope you enjoy it. No. As I was leaving, I had the finance guy walk out to ask me, not to add his name in any bad reviews! This was my first trailer ever purchased.

I was glad it was all over, but still very anger that I was treated so poorly. Little did I know that it was long from over. We are 6 months into owning our trailer and can not get TAGS OR REGISTRATION. The camping world location can not seems to get the title on the trailer. I now have a trailer I am paying for and can not use or enjoy. To me it seems as if the dealership is not concerned. Was I sold a stolen trailer? 6 months seems excessive, why can we not get a title?

I understand that I did not buy the most expensive trailer on the lot, but I deserve customer service too. Because of this I am not even willing to go to the camping world store and buy wanted items for my family or trailer. I wanted to buy a bike from camping world, but I refuse to give you all another dollar.
I hope that this email helps another first time buyer, such as myself, not have to go through this hell.

Thank you for your time.
Sincerely,
Kristine Sawyer
[protected]@hotmail.com

We purchased this 2003 Fleetwood Fiesta in Feb. planning a drive to Alaska, starting our trip May 30. I work for Homeland Security, was granted June, July, August time off. At time of purchase I inquired would the motorhome be repaired by March 31. The manager chuckled, replied it would be completed February 28. This is an older motorhome, I do realize parts are difficult to obtain. Today, June 24, we are still waiting. Obviously there cannot be a trip to Alaska. I regret buying this motorhome, feel if we had not paid ($14735.76) for it up front we would not have been put on the back burner while they are doing their current work. I have made numerous trips to Camping World, 1 1/4 hour each way. From Feb.11 to May 10, I have made 65 calls to Camping World to try to find out where we were on repairs. Camping World rarely returns calls. I printed the telephone bills out, showed them to the Service Manager. He did apologize, and told me they were working on customer service. We have spent additional funds to retrofit this 2003 Fleetwood Fiesta, it has turned into a nightmare. Thank you for your time.

I brought my 2108 Palomino Solaire in to the Winchester VA Camping World on Saturday 6/22/19 for a part repair and to give me an estimate on a repair of a hole in my roof made by a limb falling on it. I did mention that my insurance would most likely cover the damage and asked them to call my adjustor with the price. The price quoted was over $6900! I am enclosing pictures of the hole and can assure you neither I nor my insurance will be paying that ridiculous price for this repair. Additionally there were some other minor things that I wanted looked at and the manager Kirk was exceptionally rude (rolling his eyes and informing us that it would cost about $50 to just LOOK at these items...for example a broken blind) I am furious about the nasty customer service this store provides. I will be looking elsewhere for future purchases and repairs. The quoted price for this roof repair is borderline criminal.

I made a purchase on May 1 at Gander RV Sales at 19302 I-45 North- Spring Tx 77373.
I took it back on May 3 for Rear Stabilizer not working and two other thing. it has been
more than a month and it still not fixed. i have not been able to enjoy my RV.
I am very disappointed. I need my RV ASAP . Please contact the dealer and fix the issue

Armando Martinez
[protected]

In May of 2019 I ordered a bathroom roof vent for my RV and paid to have the order expedited and overnight delivered; mine was damaged during a storm. We are now in mid-June and although Gander (a Camping World subsidiary) has changed me for the product and service, they have yet to deliver my order or respond to my request. I contacted the Better Business Bureau and it appears that Camping World and Gander refuse to own up to the poor service because the BBB has now transferred my case multiple times.

Bought a new Jayco travel trailer in January. Table was broken when we purchased it but they said it would be fixed before we picked it up. Picked it up and table wasn't repaired. Made a schedule to bring it back to have the table repaired. Also had the dewinterize done which cost over $70. Brought back to have table repaired and ask why the onboard water pump wasn't working. Turns out that they never did the dewinterization which would explain why I had to flush the system to get all the anti-freeze out. Pump wasn't working because they never turned the valve which would have been done had they actually dewinterized it. Argued for an hour with the service manager to get my $70 back for the work that wasn't done while he rolled his eyes and treated me as an annoyance for taking up his time. Jo, the service desk woman lied to me and said that they never flush the system of the anti-freeze but the technician said in front of her and the service manager that they always flush the system after a de-winterize. No respect to customers who just spent nearly $30, 000 and to argue and lie is beyond just dishonest. Still haven't received refund back.

This is for the Camping World on Jefferson Avenue in Newport News Virginia!
I am entering the 3rd week my 2019 Ford Gemini is sitting in Camping Worlds lot for someone to look at the fridge that did not start for my 1st trip out on Memorial Weekend. I purchased a 2019 Ford Gemini back in December 2018 at your Newport News, VA location. I got a great deal on it and the Sales Associate Debbie did a great job in negotiating a great interest rate and payment I could afford. Your service department there sucks! My Gemini went into the shop at the beginning of March 2019 for 2 sticking locks, missing tabs for my privacy curtain and a wheel well trim piece that had somehow came off. It stayed there for 2 months. Not because of approval of work, the shortage of technicians. I got it back 2 weeks before I was to go on my first trip Memorial Weekend to Camp Hateris I planned for 4 months. I took it down to the Camping World on May 23rd to make sure I was starting the refrigerator correctly. The Shop Foreman turned it on and explained to leave it on Auto and it should do its thing and be cold by Friday morning so I could stock it for my 4 day trip. Thursday early evening checked it was still warm. Checked the mode, it has switched to DC power. I manually switched it back to LP gas. Checked again on Friday morning to load it and it was just as warm as it was on Thursday. It has switched again overnight to DC power and the house battery was drained. I called service at camping world Friday morning (the morning I was to leave) and asked if I could bring it down to see if there was a way to tell that if it was directly plugged into the electric at the camping site would the fridge work? I would have packed my 4 days of food in a ice chest and left. Check in time was 1:00 at Camp Hateris. I was almost in tears when the lady said they couldn't even look at until the afternoon and no guarantees. Even after I explained I had planned this trip for 4 months and all I needed to know is will it work if I plug into electric current. They didn't care. I called Camp Hateris in tears and canceled my reservations. My Ford Gemini was dropped on that Friday May 24th and at that time I was told it would be 2 weeks before they can even look at it. Check on it today, I was told that time has now stretched out to 3 weeks. Checked today on the 3 week mark and still no movement! This is unacceptable and HAS TO BE FIXED! I don't know what the answer is on how to fix it but this is just ridiculously long. I am now worried that I won't have it back fixed by Labor Day for another trip I have planned. I may get rid of my Ford Gemini before I even get a chance to enjoy it because it spends so much time in the shop.

On May 10th we purchased a camper, the camper had some defects from which we noted at the time of purchase. I have a document listing the number of people we have been thru to get assistance and repairs done. To date, Yes it is now June 10th and we still do not have a camper. After speaking with a Manager, she stated it would be ready last week and was checking on it, we still have had no phone calls and we still have no camper. We have had to cancel (2) camp trips and were not able to make plans for the 3rd because we traded in our old camper and now are without a camper at ALL...we purchased a camper made the first payment and do not have a camper in our possession. Please, just give us our old camper back and we will move on.

On July 27, 2018, we took our camper to Camping World in Columbia, SC for warranty work on our slideouts. 2 of the 3 were sagging, a drain pipe was missing (which they refuse to fix and blamed us, and the awning broke due to the slide out). I checked on it about 2 weeks ago and the report I got was their technician had ripped our awning replacing the new arms. They had to order a new one. I has been there nearly a year! I want some compensation on the payments I've made. It's a 2018 Coleman Lantern BBH37.

I purchased a brand new M335 trailer less then 6 months ago. I have had three thermostats replaced, a leak from the bathroom, a leak from the bathroom sink that has caused my floor to buckle. I still don't have the track at the entrance of the door, my air does not flow into the bedroom, my kitchen sink connection came apart so I can't use it. Have been using bathroom sink to wash dishes and cannot cook. Also a cabinet latch and if you look closely you can see where the cheap board that was used to put this thing together is not finished.
I have called camping world in Nashville and I keep getting the run around. When I purchased this trailer I explained that I did not have truck to move it back and forth for them to repair. I stated that they would have to send someone out. Yesterday, someone named Mark was beyond rude and said for me to call Heartland direct to solve my complaint. He also stated that he would have someone in management call and still nothing yet. I need a solution. This is unacceptable.

Approved for a "new " 2019 keystone Montana. Completed the deal over the phone due to living 4 hours away. Notified the dealership I would be onsite at 4pm on Friday to sign. Arrived to find the unit had been gutted. No television in the living room. Trim removed in the living room leaving led light strip exposed over an 8 foot section. Ceiling fan removed leaving exposed wiring hanging from ceiling. Underbelly access panel removed with wiring pulled out into storage compartment. Water heater panel removed leaving a hole in the outside wall. Exposed wiring hanging from front bath ceiling. Sales manager refused to come see the unit for himself stating he was too busy so instead he sent a new salesperson who stated she had just started working for the company a couple months ago and didnt know anything about their stock. She did however call the sales manager while in the unit and was told to instruct me to make a list of what would need replaced so that I could file a warranty claim before purchase. Also stated items removed from my unit were needed for another customer so they had used it as a parts trailer. If there were items missing once I took delivery it would be my responsibility to file an additional warranty claim and return the init to the dealership for repair. Needless to say I did not sign and make the purchase. If this is camping world practices I will take my business elsewhere. Please advise.

May. 2019
Went in to have toilet replaced under warranty, this item was carried out with minor problems. Lid bolts fell out. Replaced locally.

I asked that they check out and repair back-up and mirror cameras as their last repair did not fix the problem. I was told that the radio was defective (I didn't think so because it played fine, but what do I know). They contacted the warranty company and was told they would only pay the amount for the original and since that product was no longer available I would have to pay an additional $342.58 for the replacement. I didn't like it or agree but said I would pay if that fixed the problem and was assured it would. Well it did not the problem got worse.

Next problem. While the motor home was in the shop they called and said the battery was dead and would have to be replaced at a cost of $224.99. I thought that was a ripoff price but I live about 80 miles away so said oK. When I got home the battery went dead in the drive. I suspected that it wasn't replaced so I looked up battery location and removal on Thor's site and discovered that the battery is under the work station in the dash, passenger side. I pulled this work station and saw that on initial replacement it is necessary to cut two 1/4 " sections in the plywood cover to remove this panel and get at the battery. It had not been done!
I took the vehicle to a local shop who pulled the battery, tested it and found that it was strong as ever but the cables were corroded. He cleaned those and I am good to go. So the battery had never been changed !

Final. Since replacing the radio was not necessary, (I have the same problem). A local repair shop says it is most likely a CRV, whatever that is, and will be replacing it.
Also I was charged to replace a battery that was not replaced. For those reasons I think it is reasonable to request a refund of work order #152807 in the amount of $833. 05.

Oliver and Sandra Britt
184 Trillium Lane
Acworth, Ga. 30101
404/402/6645

I would appreciate hearing from you on this matter, locally I can get no response.

I had a similar problem before when I was charged for a tire repair that was never done. They refunded for that as the screw was in the same place, in the same tread, of the same tire. You might want to look into what is going on at this dealership as I'm sure you could not be doing business this way country wide.

Your dealership: Camping World of Chattanooga Tennessee

They have had my motorhome for 3 weeks and have done nothing. I get a lot of promises, when i can get in touch. I had a chance to save 15% on parts but could not get any one to tell me what they needed. That passed now i get shoved around from person to person all saying they will get so and so to call me then that person, if they call, says the same thing. My mother passed away and i bought this motorhome to live in as i was staying with her to help in her last days. Now because i can't get my repairs done i am living in the street. Something that should have taken 10 days has turned me into a homeless person. I mean i can not find out ANYTHING. I am going to call one more time then i call an Attorney.