33 minute drive thru
Ordered a chicken sandwich value meal at 6:33pm in the drive through. She took my money. She told me to pull up and she would bring it out. There was three other cars waiting in the parking lot. I waited til 6:55 then went back in to get my money back. She took her time and came back and said that will be six dollars and something. I was like why? I want my money BACK not give you more. Then she took her time and said that will be three dollars and something because of the drink. She gave me my ten dollars back and I gave her four and said don't worry about the change. I got out of there at 7:06pm with no food minus four bucks and drink. I will never go back to this location again. They are usually rude and this was the last straw. I could tell they were understaffed but they weren't even trying. Anyway on the plus side my Taco Bell was good!
The complaint has been investigated and resolved to the customer’s satisfaction.
customer
I went to Burger King in Opp Alabama the other day and Ashley McCranie was working again and she was very rude to some people ahead of me in line. And then when i got ready to order she was very rude to me. She gave me cold fries and i ask for fresh ones and she said those was just fine. And i said that if she didnt start being nicer to people someone was going to turn her in and she said she didnt give a _ _ _ _ she didnt need this job anyways.
And i think it should be against the Burger King rules to date each other if you both work there.
The complaint has been investigated and resolved to the customer’s satisfaction.
I know, Mike...I know...
Is your name Patsy? Did you misspell that too? Pasty...get a life and start eating at McDonald's
If I lived in Opp, AL...I would search for OPPtions to move away. Who WANTS to be from Bama...lol...now I am just being mean
Aw...did Ashley take your BF from you? Stop going to the f______ Burger King. That is only a suggestion.
payroll revision
Recently burger king forced it's employees to go to paperless payroll paystubs and assigned each employee a money network paycard with more hoops to jump through than basketball. For two weeks, I have been trying to get a copy of my "paystubs", not just my net pay. Paystubs - hours worked, gross pay and deductions. There are government regulations that...
Read full complaint and 23 commentscoffee
I would like to know why you changed your coffee. I was at the restraunt in oakland maryland until you changed now I do not go there and neither do a lot of my friends either. I really miss the good coffee you used to have. Thank you
The complaint has been investigated and resolved to the customer’s satisfaction.
Went to BK because I love(d) their coffee. I didn't know they had changed brands. When I opened the lid, I thought they had poured some that must have been sitting for hours. It didn't even smell like the coffee I had been getting, and tasted horrible. Then I saw the side of the cup proclaiming to have some Seattle's Best Coffee. I hope they get a million complaints about switching. Bring back the other coffee, PLEASE!
costumer
I went to burger king in opp, alabama last night and the girl that waited on me was ashley mccraine she was very rude she yell at me and cussed at me. And when she gave me my food she just threw it at me.
The complaint has been investigated and resolved to the customer’s satisfaction.
I agree. The costumes the employees wear are just plain silly.
first off why did u go to a burger king in Alabama? that was ur issue right there.
price increase
I cannot believe it! Burger King raised it's price for a Whopper Jr. a second time in 6 months. About 6 months ago Burger King raised the price of their Whopper Jr. from $1.00 to $1.29. In February 2011 they raised the price again to $1.49. Thats a 49% price increase within 6 months. Apparently that makes sense since my salary increased by 0.5% for 2011. Burger King isn't the only game in town, so I'll be playing my game under the golden arches instead!
The complaint has been investigated and resolved to the customer’s satisfaction.
my family and i were at the atlanta airport waiting for our flight. hungry we decided to eat at burger king on concourse-d. the hamburgers were raw, and not wanting to get back in the very long line to say something, we just threw them away. our flight was getting ready to leave and we didn't have time to complain. normally we like burger king, but that just turns you away expecially when you were very hungry and paying the high price in the airport to eat and had to settle for cookies or peanuts on the plane coming back home.
I agree that they shouldnt have raised... they keep raising and yes they are losing 1.50 each customer they lose but not all customers only used to order just 1 sandwich... many would order enough for the whole family AND fries, oh and drinks... In my case that would have been 35.00 for a family every time we went... Instead... we are now going across the street to McD and getting the same amount of food for 18.00... Not even joking... So before you say it dont add up, they lose 70 per week from our family most weeks... and we arent the only ones... Adds up quick with everyone boycotting the hikes...
FORWARD LOOKING STATEMENT BY BKC "These forward-looking statements are not guarantees of future performance and involve a number of risks and uncertainties. These forward-looking statements include statements about our expectations and beliefs regarding our ability to enhance our menu" WTF ? A 4.51 whooper is an enhancement ? I say give them another quarter to bite the dust :)
Burger King (BKC) was downgraded to sell from buy at Deutsche Bank and to neutral from overweight at Piper Jaffray. The company is being acquired by 3G Capital for $24 per share in cash. LOL !
BKC VS S&P 500 (SPY)
23 dollar value and two star rating LMAO - Bankruptcy comming :)
BTW you mentioned BKC stock? lol, look up their index, it has no reported value. Now that's funny
Hennesy's bar burgers are far superior to a whooper
I just don't see how bad products stock can go up. If I had stock in BK, I would be selling it today right after overpaying. But yes I am a small business 200.000k a year and every penny counts.
Gas stayed in the same bracket in San Diego for te last quarter. Not nearly 40% up. I say protest BK and run them out of business. They make a choice to prey, they aren't important enough to stay in business.
The word of mouth is one of the strongest ways of marketing through referrals . I firmly believe BK is shooting itself in the foot if not in the head.
harassment/intimidation
This disabled senior visited the burger king, ordered a burger, proceeded to
Be seated but was distracted by snide, objectionable, sarcastic, derision threating
From one clerk. This was returned in kind but with no furor attached and no
Physical provocation other than by implicaiton. From the continued vituperation
And condecsion this disabled senior suffered ailments from stomach ache, mental
Disorientation and a virtual " heart attack ". To add insult to injury on a return
Visit the crew at this burger king they shut the door and declined any
Purchase, laughed at the ailing, as well as cursed too. After a complaint
And insurance cliam the nationwide stated " go to hell "! Claiming no
Injury no money.
terrible service
I've been wondering for years how can I file a complaint about this place. The service has been horrible for years. I live in the apartments right next to it and I no longer go there unless I'm starving without my car. There have been times where I've gone and received burgers without patties, super cold fries, the wrong meat, and cold burgers. They ALWAYS...
Read full complaint and 19 commentsslow / bad service
Every time I come to this BK drive through im told to pull ahead and someone will bring me my order. I know they do this because their drive through is on a timer, in order for corporate to monitor service times and help improve drive through speed. What i dont get, is how can drive through speed can be improved if timers all have false information on them...
Read full complaint and 2 commentsdrive thru order
When I ordered my food at the drive thru. And was served via the speaker system. When my order was complete a male voice said do you want that large or super size. But not knowing what size there is. I ordered large. What happend to reguler thats were you get ripped off. When I drove to the window to pay for my food I asked why they dont say regualar. The repley I got was. Thats what were told to do. Rip rip rip rip rip rip off. And it still has pot holes at the drive thru after three months. Plus the chips were very cold. A very poor servies
unprofessional management
Me and a friend were eating our lunch when the Manager brought the counter girl out to the dinning area and started to accuse her of theft right in front of the customers..We heard every wordShe should have taken her to the office or even play land no one was in there..The girl denied it and started to cry but all she said was oh yes you did take money out of the till..I worked retail if you are going to disapline a worker you DO NOT do this for the public to hear..Needless to say I will never ever eat there again...Very inconsiderate of the emplyee and to us and all that was sitting there...Julie Allen
The complaint has been investigated and resolved to the customer’s satisfaction.
Why would you expect professional behavior from someone that is not a professional? They are a Burger King manager...not an accountant, or dentist, or any other job that requires school.
counter person texting during lunch hour
During the busy lunch rush, I waited at the counter for my order (#18) while this woman texted. My food was done and in the staging area. I waited a total of five minutes while this lady texted and/or facebooked on her phone. She laughed and was pointing at the phone while showing others.
Another counter person asked her to do something and she said... "just go ahead and do it... " indicating that her job was simply not important to her.
Really, if you dont like your job, go find another. You shouldn't be texting at the counter.
I snapped a picture of her here:
The complaint has been investigated and resolved to the customer’s satisfaction.
I would have sent this complaint directly to Burger King, but they do NOT accept email complaints. There is no place on their website to send anything! Even corporate! So, I posted here. Shame, cause now its public.
This was horrible. As a business owner she would have been fired on the spot. People were waiting for their food that was already ready already!
theives
I purchased a hamburger from Burger king in Tupelo on West main. The order was $3.38. I gave the cashier $20.38. I acidentally drove off and left my change. I called immediatel after I realize I left it. The person to whom I was talking said that no one had left change. I assured her I did and so she said when she counted the drawer she would see if they were over. At any rate I went back and waited until she counted. She then tells me they are $12. over, not $17.
Well I took the $12. but it is disturbing to know there are theives
working at. BK. I don't know who. but someome took $5. that did
not belong to them. I would of gladly given them $5. rather then to have it stolen. I would hope this doesn't happen often.
The complaint has been investigated and resolved to the customer’s satisfaction.
but one get one free
December 7th, the Burger King sign out front say's buy one original chicken sandwich get one free. So hats just what I did, ordered a #9 combo (original chicken sandwich, fries and a Coke). I payed for my order and continued driving East on route 30. When I opened my bag all I had was one sandwich and fries, so I called the restaurant and talked to Sheila...
Read full complaint and 5 commentsbreakfast caused diarrhea
After eating the Pancakes, Mini Blueberry biscuits and Hashbrowns both my brother and I experienced Diarrhea, nausea and stomach pain.
I'm having same problem with egg biscuit from Burger King--terrible diarrhea.
Whad' ya expect...to do a maraothon after a fast-food breakfast?
breakfast food gave diahrrea, stomach pain, gas and nausea
Mini Blueberry buscuits, Pancakes and hash browns were served to my brother and i for breakfast. After we ate I had experience diarrhea, stomach pain, gas and nausea. This persisted thru the day. My brother went to sleep after eating the breakfast only to wake up with pain in his stomach and diarrhea. It's a shame that this occurs with food that is served.
service/cleanliness
Ok let me start with as soon as you walk in and your feet are stuck to the floor then to make the experience even better the staff's atitude and lack of acknowledging your standing there made it bad but then they succeeded in making me and my wife wait longer than any so called FAST food restaurant should when they decided not when the food was ready when THEY were ready to give us our order it was cold, i like Burger King but that store was the poorest excuse of a burger king i've ever visited!
The complaint has been investigated and resolved to the customer’s satisfaction.
you don't get it your way!
Stopped in to get a quick bite (10:20AM on 11-02-2010) and was told that I could not have a "Buck Double" because one time someone ordered 23 Buck doubles in the drive thru and it backed up the drive thru for quite a while. He said they would serve them after breakfast was over. The guy that was taking my order told me I could get a double burger, also $1.00, at that time, go figure. So I called and talked to the manager, Camille, today [protected]) and was told that she made that decision because when someone orders that large quantity it was to HARD on the equipment and the employees. I told her that was a lame excuse. I drive a concrete truck so I told her that just because someone pours 100 yards of concrete on Tuesday doesn't mean the next customer has to wait until after lunch the next day for his load of concrete. If I was the supervisor, Camille would be in the unemployment line. If you business is selling HAMBURGERS and someone orders one YOU MAKE IT. But once again it's Burger King and you CAN'T have it your way. It's just another large company and all these complaints fall on deaf ears because there are still enough people buying food there. I can say that I have had much better service and you really can have it your way at Jack in the Box. Kudos to the Jack in the Box in Redlands, California. I never had a problem at that store and I have been stopping in there for approximately 5 years. If any of these fast food chains wants to improve there service this JitB would be the perfect model for them to follow.
As you can see Burger King, just like Del Taco, does not have a direct complaint site. Sounds like the must have to many complaints for anyone to sit down and read.
The complaint has been investigated and resolved to the customer’s satisfaction.
menu, nutrition
Burger King advertises that it has a "plain" iced coffee, but when you get the drink, it is LOADED with sugar and cream, and they don't ask you about it or give you an option. That is not "plain" coffee, it's coffee with junk in it. it has 45 grams of sugar and too much fat content. This is deceptive advertising and poor customer service.
The complaint has been investigated and resolved to the customer’s satisfaction.
I frequent BK as it is close to where I live and with a limited budget, their $1 bacon burgers are good for me and mine. I have to complain 'tho about the coffee. While the actual taste of the coffee, when served PLAIN, as in a regular BK Joe, is EXCELLENT. I am an avid drinker of either Americanos or espressos and so when I ordered an plain Iced Coffee, I expected just that. Ice. Coffee. and no added junk. But when I got it, it was loaded with cream, sugar a.k.a high fructose corn syrup and probably a bunch of other junk, that even after multiple Google searches I couldn't find a site that listed the ingredients in this drink. Yes, it tastes good...if you like drinks that consist of 5% coffee, 5% cream and 90% sugar. I was very disappointed. Guess if I want a good iced coffee, I'll have to go to my favorite coffee shop on the corner. Burger King should stick with burgers and fries, (have you tried the Carolina BBQ burger?AWESOME!) and stay the heck away from trying to become a coffee shop.
They do not add sugar or cream it is Vanilla shake.
Iced coffee lists the ingredients so if you just want a cold cup of coffee then have them put ice in it. Plain Iced coffee means there is no chocolate just shake mix and coffee. Otherwise you have Iced Mocha if it is not plain. Does not take a scientist to figure that out!
dirty store and bad employee behavior
My friend and I visited the Milford, Ohio Burger King on old hwy 28 and we have some major concerns. First of all, the store if filthy, dirty tables, food and crumbs all over the window sills, some windows you can't even see through, general messy and very dirty appearance and feeling when you sit in the dining room! Two employees were sitting in dining room on break and the young woman was trying to locate authorities regarding her divorce and a young guy was telling her where her resources are; they were very loud and annoying; and needless to say a very unappetizing eating environment! The server in the kitchen was throwing an attitude and was rude with customers; the young guy taking orders was cool...finally, we got the double whoppers, cold with no flavor or seasoning at all! The sat on the tray while the onion rings and french fries were cooking...we tolerated the burgers but the cleanliness and unprofessionalism is unforgiveable...so, we are never going back, not ever! This occurred on Saturday, October 16th, 2010 at 4:30 pm...thanks.