Burger King review: order incorrect paid for spicy chicken meal did not receive

For the first time I tried Grub Hub to order my food from Burger King 10142 S Phillips HWY Jacksonville FL [protected] order number [protected]-2816513 1 whopper Jr meal 1 Spicy Chicken Meal and a Free XL burger with the order. I did not received the Spicy Chicken meal I paid for, but received the free XL burger. Food was cold when it reached me and I tried calling from the time my ordered arrived at 1:15pm, which I ordered it at 12PM thinking I would have it by my lunch time since the app said it would be about 30-40 minutes. I'm sure they were busy however, that has no bearing on making the order and making sure everything is in the bag especially what I paid for! I will not use Burger King as my Burger joint this is not the first time with issues from them. There are other Burger places that get it right and I will just use them. I need my refund for the meal I paid for and didn't get, so I guess I'll have to make my way there in order to take the food I have back to them since everything was cold and this was my lunch time so of course I cannot go back up there right now and they have the phone off the hook. No one is talking on the phone for over an hour straight. so disappointed