Burger King - Colorado Springs / the way customer service should not be handled
To Whom it may concern,
After four visits to the drive through at the Burger King in Colorado Springs on Powers, I had enough of my order missing things or not receiving everything I had ordered and payed for. I contacted the manger on duty when I arrived home on Dec. 31,2006. His name was Dan. I explained what had happened with my orders that week and how upset I was that yet again I arrived home to find another drive through order missing items that I had payed for. Dan's response was to compensate may next entire order at the Powers Burger King. This afternoon I returned to the Powers Burger King to receive my compensated meal. When I went into the store I was greated by an older tall black manger named Smoky, I told him the situation that had occurred and ordered . Smoky was displeased about the compensation and replied by quoting a Mel Gibson movie with Joe Pesci were Joe Pesci had commented that ,"They screw you in the drive through!" Smoky said,"We'll you know what Joe Pesci said about the drive through and that when I return to this particular Burger King drive through I should check my order before leaving." Smoky also made comments to the other employees about people being on his list and they should remind him to talk to Dan about compensating the entire order,which Smoky was not happy about doing. This was not only embarrassing but degrading as well. This is not the way customer service should be handled. I will not be returning to this Burger King and am very very upset over the horrible way I was treated! I've been in the restaurant business for 14 years and would have been terminated if I spoke to a customer this way. I did not take his references in a joking manner, nor were they given in a joking manner.
Sincerely a loyal Burger King Customer
Nicole M. Smith
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