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Budget Rent-A-Car / false refueling charge

1 Ft Myers FL, United States

I rented a car from Budget at the Ft. Myers, FL airport between May 26 and June 4, 2015. I returned the car as scheduled and with a full gas tank. The Budget attendant checked me in, said everything was fine and gave me a receipt. Nine days later when I received my new credit card bill I noticed a $42 charge from Budget. Research on their website showed it was for refueling. When I contacted Budget customer service to have the charge refunded, they said they would not do it because of the elapsed time. The rep offered me half as a "goodwill gesture" to go away. So, I have been cheated out of $21 with no avenue for appeal. Pretty nice way to pump up the profit margin! I will never rent another Budget vehicle!

Jun 17, 2015

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