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BSNL / Lousy and very poor service

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Hi, I am a resident of Chinchwad Pune. I had requested for GPRS service by sending SMS to 3733 just as explained by a customer care person. I have sent the SMS on 25th July 07, however, even after a week it is not activated. (As per their system it will get activated within 24-48 Hrs).

I spent a full 3 Hrs talking to 6 different people from BSNL customer care on 2nd. Aug. Repeating the whole story to each of them .Surprisingly, Two of them just could not find my request, where as other four could trace it and accepted that it was received on 25th July ! Still no one could tell me why it was not activated yet. They kept asking me to send the SMS again or give an application to near by exchange where I purchased the SIM. None of their seniors came online when I requested.

It is very disgusting that customer care people them self does not know how to help the customer. It seems there is no discipline or system. It is pity that, the biggest service provider of the country offers such a lousy and very poor help to their customers.


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N  21st of Jun, 2008 by 
Agree Disagree 0 Votes
The Manager,

I am Dr. Dileep AO, son of Mr Ayyappan Nair, who is having the

telephone number of 0471-2275271. I am right now in Canada.

Actually I have taken broadband internet connection to the above

said number and paid one year payment (that time it was 2000 rupees

for 12 months). I enquired the due date for the next payment. I got

the information from your people that I need to renew the contract

only on July 5th, 2008.
Unfortunately we received a bill amounted to 1320, which includes

debit 877.22 and service tax 141 (bill no: 25322558 to be paid on

7th may, 2008). We are neither a frequent user of telephone nor

internet, so it indirectly means that you have charged extra amount

in the name of internet. Whatever it may be, after enquiry with

your people, we have paid that bill.
But now again the bill has come to an amount of 968, which

includes debit 608, service charge 103.35 (bill no 29159635 to be


is the rationale behind this bill. You need to explain me, Why I

should not go for a legal action against this? I am sorry, that, I

dont want your internet service anymore if you are doing this sort

of things. You are serving people or serving yourself?
Please explain your details regarding this billing. If you have no

explanation regarding this, kindly make arrangements for

disconnection of this internet connection. In this competitive

world you should not expect that everybody will depend on you.

Without customers, BSNL itself cannot exists.

Kindly do the relevant action,
Dileep AO
N  25th of Dec, 2008 by 
Agree Disagree 0 Votes
Dear sir, its kokila jasrotia from Sujanpur (Arun nagar) Dist Gurdaspur.
i had requested for GPRS service as per the instruction given by the customer care person on 19th dec however, even after 5 days it is not working .
i got fed up by calling again and agian to care centre but of no use .
it is very disgusting that u r providing such a poor service to ur customers...
kindly take relevent action.

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Bharat Sanchar Nigam Limited [BSNL] Logo Bharat Sanchar Nigam Limited [BSNL]
Customer Care Service
Harish Chandra Mathur Lane, Janpath
New Delhi
India - 110001
+91 11 4509 2300
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