I am Dr. Dileep AO, son of Mr Ayyappan Nair, who is having the
telephone number of 0471-2275271. I am right now in Canada.
Actually I have taken broadband internet connection to the above
said number and paid one year payment (that time it was 2000 rupees
for 12 months). I enquired the due date for the next payment. I got
the information from your people that I need to renew the contract
only on July 5th, 2008.
Unfortunately we received a bill amounted to 1320, which includes
debit 877.22 and service tax 141 (bill no: 25322558 to be paid on
7th may, 2008). We are neither a frequent user of telephone nor
internet, so it indirectly means that you have charged extra amount
in the name of internet. Whatever it may be, after enquiry with
your people, we have paid that bill.
But now again the bill has come to an amount of 968, which
includes debit 608, service charge 103.35 (bill no 29159635 to be
paid on 7th june). I NEED A JUSTIFICATION FOR THIS INJUSTICE. What
is the rationale behind this bill. You need to explain me, Why I
should not go for a legal action against this? I am sorry, that, I
dont want your internet service anymore if you are doing this sort
of things. You are serving people or serving yourself?
Please explain your details regarding this billing. If you have no
explanation regarding this, kindly make arrangements for
disconnection of this internet connection. In this competitive
world you should not expect that everybody will depend on you.
Without customers, BSNL itself cannot exists.
Kindly do the relevant action,