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British Airways / luggage damage after landing in london

1 United Kingdom Review updated:

I bought a brand new suitcase for a trip using BA. The suitcase was damaged beyond repair.
I was told that I will be provided a suitcase losing 30% depreciation and not necessarily like for like.
I am really struggling with this as I plan to travel with BA during my retirement and if this is the case I will actually be out of pocket.
I would be most grateful if you confirm this as a fair and justifiable policy when I had genuinely bought a brand new case chosen after months of search to find a case that will serve the purpose. Thank you, Roya Parker

Jun 18, 2018
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  • Fl
      19th of Jun, 2018
    0 Votes

    the British Airways carrier does not attend this board .
    No connection between unspecified sutecase and any carrier is seen fro such story (bag tag, e-ticket, PIR) .

    manager for ICAO/IATA irregulations mattes,
    e-mail: aryan(at), air.irregulations(at) - for requests for private claims

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