British Airways Courier Company Limitedrecd. fraud e-mail

5

I have got one e-mail from the British airways courier company limited. I don't know weather this company is real or fake. So I am putting the e-mail content to aware common people and the British airways company so that the concerned agency will take the appropriate action.
Please see below the detail:-

British Airway Courier Delivery Company.
57 Euston Grove, Ring wood
Hampshire BH24Ifb
London, United Kingdom.


Welcome To British Airway Courier Company Your Parcel Is In A Safe Hands (Call Telephone: +[protected])


Greetings to you, from British Airway Courier Delivery Company.


We are proud to inform you that, your certified winning parcel containning a cheque and a prize winning certificate has been registered with this company, which is to be delivered to your residence, as instructed by our affiliated.(Lottery Board Organization).

Who will sign to collect the parcel upon delivery? include a phone number of this person to enable us call him/her when we gets close to your area.With this information, we would be able to dispatch your parcel immediately. We will only deliver the parcel to the address you have given us and we will only hand over the parcel to the person you will assign to sign for its collection. This individual must have a valid identification of him/herself as proof.Also we do not allow customers to send their friends or relatives to pickup their parce ls on their behalf, due to security reasons.

British Airway Courier Delivery Company has gone through a transformation from a mere quoting method to becoming an essential tool for shippers, entities who perform projections and inspections, and the general public We make it simple. By standardizing the British Airway Courier Delivery Company. of rates, hence British Airway Courier Delivery Company. has put the world in your fingertips. We are not a broker, we are licensed by the Federal Maritime Commission as a non-vessel operating common carrier ( N.V.O.C.C.) to produce original shipping documents, and we are licensed by the Federal Aviation Administration under the TSA as an indirect air carrier (I.A.C.) to engage in air cargo worldwide, therefore we can leverage our technology with our experience to save your money and serve you on a global basis.

The British Airway Courier Delivery Company., items are priced according to the tariff zone of the destination country, volumetric weight (1m?= 2.5kg) of the item, additional services selected and in accordance with the value of the parcel.

PARCEL CONTENT
Parcel No: 1090
One copy of Endorsed Eligibility Winning Certificate.---0.20kg
One Box Of parcel Worth Seven hundred and fifty thousand Pounds(cc)-------0.30kg
Affidavits of Certificate------------------------ 0.10kg
Copy of Proof of ownership--------------------- - -- 0.10kg
Color of parcel: ------------------------------ Brown.

NOTE : Below are the mandatory charges that you are required to pay to enable us courier your certified parcel to you. You are allowed to choose one of our three specified shipment options for your location and send you option back to us. for us to provide you with payment information on our you are to make payment for the delivery of your parcel.


Do confirm your delivery address and indicate/choose your specified shipment option below and send it to this office Via email within 24hours.

SHIPMENT REQUIREMENTS
Please find below our charges

______________________________
Normal class delivery: in 72hours
______________________________
Mailing /freight cost £100 .00
Insurance Fee £42 .37
Vat £10 .00
TOTAL £170.37 GBP
Coverted to india rupees :10, 500 INR


______________________________
Premium class delivery: in 48 hours
______________________________
Mailing /freight cost £108 .00
Insurance Fee £92 .00
Vat £40 .34
TOTAL ...£240.24 GBP
Coverted to india rupees : 15, 500 INR


______________________________
First class delivery: in 24 hours
______________________________
Mailing /freight cost £120 .00
Insurance Fee £100 .00
Vat £54 .00
TOTAL ...£256.00 GBP
Coverted to india rupees : 20, 100.INR

EMAIL FOR CONFIRMATION OF DELIVERY AND YOU PLEASE CALL ON US NOW (+[protected])


RECEIVERS NAME:


DELIVERY ADDRESS:


COUNTRY:

MOBILE NO:


DELIVERY OPTION:


Note: We have undertaken an insurance cover on your parcel incase of loss, damage or theft of your highly sensitive consignment, for we do assume all responsibilities incase of any eventualities as regards to your parcel.Be informed that this company do not allow Cash on delivery(C.O.D) as all payment must be made to this office before shipment can commence.

Do confirm the delivery address and indicate your specified shipment option and send it to this office via, email. All orders not delivered within Two {2} working days from this communication, will lead to the return of the parcel.


Do confirm your delivery address and indicate your specified shipment option and send it to this office Via email within 24hours. And get back to me so that we can give you mode on how to make the payment for the delivery.

For more information do call the office.

Mr Robert Williams
Mobile Tel: +[protected]
Email : [protected]@live.com
Cheif Dispatch Officer {British Airway Courier Delivery Company}
Signed Management.


Thanks For Using British Airway Courier Company, Your Service Is Our Priority, (Call Telephone To Confirm: +[protected] )

This e-mail is intended only for the above addressee. It may contain privileged information. If you are not the addressee you must not copy, distribute, disclose or use any of the information in it. If you have received it in error please delete it and immediately notify the sender...2010 copyright(c)...

Responses

  • As
    Ashok Oct 12, 2006
    This comment was posted by
    a verified customer
    Verified customer

    The tickets were purchased from the web-site of British Airways as well as on line check in was done for both the passengers (seat no. 50 H & 50 K). We stay at Vadodara in India & we flew from Vadodara to Mumbai on 25th evening to board the BA Flight to Dusseldorf. We were holding valid visa to travel to Germany.We were shocked when we were not allowed to board the flight to London as we were not having valid visa for UK.

    We were traveling to Germany & were holding valid SCHENGENER visa. We were also holding valid visa for USA & Canada. We are really surprised that neither when we made our reservation from British Airways web-site nor when we did our online check in from the British Airways web-site, this mandatory requirement was spelled out or alerted.

    We were traveling for very important business meeting to Germany & BA has given us a very bad experience & taste as well as affected our business. The response at the Airport by British Airways was sick & negative & we were not provided any assistance for further course & refund of money paid to British Airways.

    We were forced to cancel our tour resulting in loss of business opportunity & mental stress. After coming back to Vadodara we have forwarded 3 reminders for refund of money but not responded by anyone since last 8 days.

    Ashok,
    Vadodara 390 007.
    India.

    0 Votes
  • Pa
    patricia merrill Jun 21, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I guess i have been really lucky over the last 35 years. I have flown british air more than 25 times from new york to manchester, as i went home to liverpool. Never once was the plane late,no problems with the crew, and the luggage always arrived safely. Maybe the problem is london airports are overloaded, so the workers develop an attitude problem. Whatever it is, keep it away from manchester airport.

    0 Votes
  • Je
    Jenna L. Jun 26, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I never want to fly British Airways again. Not only was my flight a miserable experience, but they have LOST my luggage. I am a graduate student on a summer internship and I will now have to replace all of my stuff.

    Here are more details about my concerns: I was a passenger on two British Airways flights from Dulles to London to Delhi on June 19-20, 2007.

    First, it has been more than 5 days since my arrival in Delhi but my luggage has still not arrived. I have contacted the BA staff at the Delhi airport multiple times but they do not know when it will arrive. I have included each of the staff names below. Each time I call, they say that the bag is still in London and they do not know when the bag will come. They also say that they will call me but I have NOT received any calls. I have also contacted the call centers in both the U.K. and the United States but they have no helpful information. In total, I have spent more than 3 hours on the phone.

    Second, my flight experience was also unacceptable. I had to spend the night in the London-Heathrow Airport. Because of a delay in getting off the ground in Washington-Dulles, my flight (Flight 224) was late arriving in London. According to the flight attendant, no one had prepared the plane even though it had been at Dulles overnight. As a result, we were two hours late to London and I missed my connection to Delhi. The BA staff person was able to re-route me on a morning flight but she informed me that there were no available hotel rooms in London so I would need to spend the night in the airport. I was one of more than 50 people who spent the night at Gate 36. We were only provided with food vouchers, water and blankets. It was cold and miserable.

    Finally, I have only just begun the process of seeking reimbursement... based on other people's concerns, it should also be impossible!

    0 Votes
  • Ja
    Jackie Jul 03, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I had the same horrific experience this past week with BA! I flew from Kuwait to Seattle with a 2 hour connection in London. Our flight from Kuwait departed over 1.5 hours late, and when we arrived in London the situation looked dire. The security lines were hopelessly long and none of the staff seemed to care that many of us would miss our connections as we waited to go through the security line!! Luckily enough we were helped to the front of the line by a sympathetic BA staff member. I thought we had missed our connecting flight as we got up to our gate 20 minutes after the flight should have departed. However, we made it onto the flight. Surprisingly, it was another hour before the plane even departed! I was sure our luggage made it onto the flight.

    When we arrived in Seattle, NONE of our luggage arrived! It seemed that 1/3 of the passengers also did not receive their luggage! It has been a horrific past 5 days trying to call their customer service numbers to find out the whereabouts of our luggage. I was told that 3 pieces were found of out 6 total pieces. Two to be delivered today (5 days later), and 1 tomorrow. And "no new news" about the other 3 pieces. Their baggage people seem to be overwhelmed and have hinted at the desperate situation in Heathrow with thousands and thousands of delayed bags. I am disgusted. I am highly reluctant to check in any of my bags on my return flight to Kuwait! [email protected]

    0 Votes
  • Ma
    MaryTyler Holmes Jul 28, 2007
    This comment was posted by
    a verified customer
    Verified customer

    My luggage has been lost for 4 days. It went from Kuwait City, Kuwait where I checked in to Southern California---British Airways does not fly to Southern California so God knows how that happened. My luggage was supposed to go to Dulles Airport in Virginia where I live.

    Check-in in Kuwait City ran late and we all almost didn't make the plane. They were horribly rude and only one check-in person.

    I was seated next to a man with disgusting Body Odor and when I requested to move they ignored me. I then demanded to be moved and they placed me in a seat with no in-flight entertainment for 8 long hours!

    Heathrow was a nightmare and my plane was delayed 3 hours. This was in addition to the obnoxious 7 hour layover I had. I arrived at 2AM on a Thursday morning and was due to wake up to go to work by 6:30. Needless to say I did not go to work that day.

    Never ever flying through Heathrow or on BA again!

    0 Votes
  • Jp
    jpipkin Nov 05, 2007

    After receiving offer for free companion ticket with new British Airways - Chase VISA card, I applied for and received the card. Then I tried to book the ticket following their instructions. The fare they allowed was much more than the fare published on their website. If I paid their price for the ticket, it was not much better than buying two tickets at the lower price. Their customer service would not bend. They said "any fare" only meant fares in their reservation system -- not what their web site offered for sale. It was a big waste of time. Why bother? I canceled their card and got a better deal with United.

    0 Votes
  • An
    anncorbett May 04, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I also had my luggage delayed both on my outward jouney and my return journey.After my flight to sanfrancisco was cancelled, i was left sitting in heathrow for seven hours, On my arrival in sanfran, after waiting for two hours for my luggsge i was told it was still in heathrow, and that i would receive it between 24 to36 hours, which i received it 2 days later.
    I was one of the unfortunate people to arrive back on BAs first flight into terminal 5 it was an absolute nightmare, needless to say ihad no luggage again for 5 days when i did get it both my suitcases were soaking wet and most of my clothing ruined.
    I have only ever flown ba for the past 10 years but my last experience has really put me off

    0 Votes
  • Ra
    Rajesh May 30, 2008
    This comment was posted by
    a verified customer
    Verified customer

    BA steals things in baggage...WORST AIRLINE IN THE WORLD

    0 Votes
  • Fr
    Frintone Aug 12, 2010
    This comment was posted by
    a verified customer
    Verified customer

    My baggage was delayed by BA over 3 weeks ago. Till this date I have received no compensation from them. Not even a single call expressing their apology or assuring me of the fact that I am entitled to compensation and will be duly provided that.

    Their lack of professionalism is despicable. They do not reply to mails or receive calls. Infact, their customer relations office in New York doesn't even have a telephone number at which I can call.

    It is my sincere advise to people to never travel by BA. They are unprofessional and completely oblivious to their customer's grievances.

    They have lost my luggage. And they take no responsibility for that.

    0 Votes
  • In
    Inorad Feb 11, 2011
    This comment was posted by
    a verified customer
    Verified customer

    The seats we asked for were incorrect and the lady said she gave us isle and middle seats we received window and isle seats, we booked a BA flight and were put on a Kalula plane, the space and comfortable'ness between the two are worlds apart. The cabin crew did not have sufficient food at the begining of the flight it was announced there were cheese and tomoto sarmies and beef sarmies during the serving process only beef was available. There was only one food trolley and one drink trolley on the plane normally there are two of each. Service levels were shocking and slow. The main thing that has sadend me was being down graged to a KALULA PLANE INSTEAD OF BA that we booked for. The leg space on the planes are different. The window cover at the seat we were sitting was loose (16c). I paid R300 for my baby daughter to come with and there was no snack or meal for both ways however on the trip to Gauteng the staff did say sorry, there was nothing from the staff going home to PE. I want a refund of all the monies paid to BA for the return flight from Gauteng to PE as i did not receive what I paid for. the toltal accoutn was R3058.00 so half to be refunded of that.

    0 Votes
  • Ma
    Magnolia85 Feb 18, 2011

    Hi !
    I just wantend to report my problems with British Airways. I recently booked a flight to Barcelona for summer vacation. Unfortunately my mom went seriously sick one week before the flight. I wanted to stay with her and so I called the service number from BA to get information about how to change the flight and how much it would cost. The assistant on the phone was rather confused, couldn`t really give me information about alternative dates or the exact prices and in the end said i wouldn`t have to pay the full charge but at least 50 percent. That really bothered me. I´m furious about the money I lost and also about the incompetent staff . In the end I wouldn`t recommend flying with British Airways to anyone.

    0 Votes
  • Cu
    Customersusuallyknowsbest Mar 12, 2011

    I'm new to using British Airways, the first time was last November when I bought two round trip tickets one for me and one for my boyfriend, the service was more than awesome on my way to London, on our way back, all I have to say disgusting! we sat about two seats in front of the back toilet and it had clogged and the whole flight smelled like poop! I kept asking my boyfriend if he had farted? but he kept on saying no, well later that flight we found out where the smell was coming from. I never complained about that as I didn't want to cause a huge thing I thought well things happen that is out of their range. Last night I tried booking a flight for my boyfriend through our executive club membership. On that page it said you can complete this booking using your airmiles if you only purchase 5, 445 more miles for just $190 us dollars. I thought well great that is a great price for a roundtrip flight, and so I did. Well the miles didn't get added until this morning and when I went back to book the flight again, well guess what? maybe you know cause you are the main boss of this airline, but it wanted me to pay an extra $751 dollars extra and use my 25, 000 miles. Do you feel like me now and think that this is just a rip off? cause I then went to the BA home and tried to book the flight without any miles and the total price for the flight was $851 us dollars. So tell me what is wrong with this picture? your company wants me to pay $751+190=$941 plus 25, 000 miles or just pay $851 with no miles. So tell me which one would you pick? even my first grader would give me the right answer to be honest with you. So I called your company and asked for a refund and to cancel the transaction and they said oh I'm sorry mam but we can't do that! Oh really! well that is just great! Because I happen to really like your company and was planning a wedding where many family members were going to fly from London to Denver and we taught of using BA but now I'm concern about your customer service. Is there anything you can help me with since you are the CEO of this great company.

    0 Votes
  • Bm
    B. Marsh May 25, 2011

    During the crisis in Tokyo caused by the earthquake, tsunami and reactor potential melt-down danger, I booked tickets for my son and 5-month-old baby to travel urgently to the UK on 17 March, to avoid the serious threat of radiation to an under 1-year-old child.
    We had to change the flight booking to a few days later, when my daughter-in-law could also manage to travel, so requested a further seat. The charge for one extra seat was so high that we had to cancel the one seat already booked for one adult and child ticket -- £2433.26.
    British Airways said they would arrange a refund. Two and a half months later, no refund has been received.

    When I tried to speak with someone about this, I was transferred to a recorded message, which reported that BA was a month behind with refunds! This is not fair on customers. I have supported BA through the years when travelling, and advised others to use this airline. However, the family now feels very let down by this company.

    Do you think the Trading Standards organisation could help in resolving the issue of a very late refund?

    0 Votes
  • Lo
    Longdistance Traveller May 30, 2011

    1. British Airways is showing itself to be unfit to be operating an airline and the staff give out false information to deceive and deter paid customers. BA is too lazy to determine the length of delays when they SHOULD know exactly how many flights are into and out of any airport they are due to arrive at.
    BA are shockingly inept in handling airport delays and tried to push the responsibility back to the booking agent.
    www. webjet.com.au are equally inept at handling bookings as they refused to take any responsibility for the paid for flights and refused to offer any sort or rescheduling nor compensation. We only learned on the day that the flight was due to stopover in Singapore. Webjet does not include that on the tickets. Nor does webjet include the expected departure terminal on the ticket. Other agents do that. There were anticipated strikes on some of the transport between terminals at Heathrow on the way back - we needed to know which terminals were effected.
    www.webjet.com.au is incompetent at doing a satisfactory job and does NOT handle the details required to arrange airline travel.
    2. We had booked and paid 6 months in advance - due to depart Sydney 25th May 3.30pm for 17000km flight to Heathrow then onto Berlin, Germany. Departure from Tegal was scheduled on 28th May 8.05pm.
    We phoned BA at 10am to determine situation with flights due to Icelandic volcanic eruption. Female advised that if we did cancel we would receive the taxes back which was approx $1900.00
    3.BA is so unprofessional that they could not determine what the backlog of flights and passengers would be into and out-of Heathrow airport. Earlier news reports stated Hamburg airport was closed - being approx. 200km north of Tegel we expected that would be subject to closures too.
    Our concern was that we only had a 3 day trip so we did NOT want to be extensively delayed at Heathrow.
    With all the technology available today, airlines can determine exactly what happened in every minute prior to the descent of Flight 447 from Brazil yet they cannot do the maths on the likely NUMBERS of flights and passengers to be effected at one airport. Having seen on television how some were delayed up to a week in the earlier volanic eruption, surely the controllers did some 'post-mortem' analysis, evaluations and deducements.
    4.We phone BA again after noon to be told that that there would be delays but they could not say if there were closures at Heathrow or Tegel which would effect us. The women told us we would have to go to the booking agent for a refund - " they were the only ones who could put the refund application in progress". We then were held up for over half an hour with webjet.com.au who refused to do anything but tell us to go to BA as 'they had the money'.
    News on the internet stated that Tegel airport had been closed due to the ash. That clearly showed there would be a backlog of passengers which could mean extended time at Heathrow airport. After a 17000km flight, my mother at 79yrs did not wish to be delayed extensively at any airport. We cancelled our flight with BA stating that " we would be refunded the taxes and had to go to the booking agent who would set the refund application in progress to BA"
    We emailed the booking agent www.webjet.com.au who replied with a curt and customer 'unfriendly' reply that we would have to contact BA for refund as " they had the money."
    Neither BA nor webjet.com.au offered to reschedule us e.g. to a later date in September when we could have taken the journey. So far BA have not given any response to our emailed request.

    Within minutes of us cancelling our flight the volcano stopped erupting. If we can have that effect on a volcano then we certainly WILL HAVE a deleterious effect on BA and www.webjet.com.au for INCOMPETENT handling of bookings. Airline Ref 809JLD
    Seeing all the complaints about both companies they both have alot to answer for.

    0 Votes
  • Vi
    Vincent Otondi Magero Jun 22, 2011
    This comment was posted by
    a verified customer
    Verified customer

    The NOKIA lottery scam is using The British Airways World Cargo means with a receiver by the name Mrs Helen Williams to corn people their hard earned money.Cant the company take action against this or else its name to continue being tarnished?

    0 Votes
  • Ti
    Tina Jones111 Jul 08, 2011

    What a shambles...found a holiday that myself and my husband were very happy to book...went through the booking process and entered my bank details...system wouldn't accept due to a problem with the BA system...got up early next morning to call the call centre in the North East...spoke to a guy who confirmed the holiday was available...gave him my details system did the same..he said you will have to keep trying online!! Phoned back as I wasn't happy with the response in fairness got a helpful lady who again took my details said she would look into the problem and come back to us...infairness called my husband at the end of the day and said she would ring us the following morning with an update!! Unfortunately no callback so called in and asked to speak to a manager...who informed me there is a problem with this booking...BA have advertised the incorrect price and unfortunately would not honour it after a 30 minute call confirmed the service from BA was not good but unfortunatley it was tough!! Nice !! They even have the cheek to still have the holiday advertised 5 days later after all the upset it has caused me and no doubt other customers they cant even remove it from the system!! I go on a lot of long haul holidays...and can confirm I will now happily go back to Virgin who at least know how to treat their customers... BA YOU CAN STICK IT!!!

    0 Votes
  • Co
    Cornelia McCarthy Jul 15, 2011
    This comment was posted by
    a verified customer
    Verified customer

    We were booked on ba6231, Friday 8 JULY 06.30, from JHB to PE. We couldn't make the flight and had to change it because our flight from USA was delayed from NEW YORK to Atlanta due to very bad weather, so we missed our flight on Delta the Wednesday, they immediately without any problems or extra payments booked us on next evening flight. we had to contact some one in RSA to change our flights, with BA it was a big problem, we had to pay in R2383.00 for our flights that was pre booked, and now changed to another day. It was not within any of us power to change the situation. So why do we have to pay in with BA and with DELTA we didn't have any problems

    0 Votes
  • Cl
    Claudia Regueira Sep 03, 2011

    My mother was book on a flight to Texas.Her ticket was voided due to fraud card purchase.They found out that it was wrongfully cancelled and the fraud card was a mistake from their side.The manager at the branch in Windhoek Namibia at the Hosea Kutako Airport was rude and unhelpful.He dont want to listen, slammed the door in my mothers face ( who is a heart patient ), he is no people person and very very bad mannered.I hope Brittish Airways will handle this case, they are the image of the company and with manners like that, i will never use British Airways again. My mother was so upset that we had to take her to hospital so that she can get something to make her relax.Claudia

    0 Votes
  • Ss
    ssaars Sep 25, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Dear Job Applicant,

    We have reviewed your CV/Resume from our labor consultant and to this effect; we wish to inform you that you are eligible for a Job position with us.

    Please answer and submit the Official Online Questionnaire which will be used to ascertain your eligibility for a Job position.

    All Completed Questionnaires should be forwarded/ submitted to us for review and possible Job consideration

    EMAIL: [email protected]

    *Note: Only Successful and Short-listed Applicants will be contacted!

    Good Luck!

    1. Briefly describe your ideal job?
    2. Why did you choose this career?
    3. What goals do you have in your career?
    4. How do you plan to achieve these goals?
    5. Can you work well under deadlines or pressure?
    6. Do you have reference list?
    7. What is your Current Monthly Salary Package in US Dollars?
    8. How soon can you travel down to start your new Job?
    9. What three Specific Job Positions do you target from BRITISH AIRWAYS U.K?
    10. Give us full details on the Following;

    (A.) Full Name
    (B.) Permanent Mailing address
    (C.) Current Mailing Address
    (D.) Tel/Mobile Number(s)

    12. What is your Country of Nationality? Is it different from your Present Location? If yes please state your Current Resident Country.

    13. What are your Future Plans for BRITISH AIRWAYS U.K if Employed?

    BENEFITS AVAILABLE TO SHORT-LISTED JOB APPLICANTS

    * FREE ACCO MMODATION

    * FREE FEEDING

    * OFFICIAL VEHICLE WITH COMPANY DRIVER FOR LOCOMOTION

    * FAMILY STATUS PACKAGE + 75% FOR COMPLETE FAMILY WELFARE

    * FREE TO & FRO TRAVEL TICKET

    * RE-REIMBURSEMENT FOR PROCESSING OF TRAVEL PAPER(S), VISA ETC *

    UPFRONT PAYMENT OF FIRST MONTH'S SALARY +BENEFITS BEFORE RE-LOCATION TO JOB LOCATION.. Many more incomparable benefits...

    IMPORTANT INSTRUCTION FOR JOB APPLICANTS

    ONLY Successful and Short-listed applicants will be contacted and invited for an Orientation/ Training& nbsp;Programme scheduled Two weeks on confirmation of Job Offer from BRITISH AIRWAYS U.K

    Sincerely,
    Mr. ROBERT BROWN
    HUMAN RESOURCES MANAGER (International Recruitment)
    BRITISH AIRWAYS U.K

    0 Votes
  • Br
    british airways Oct 20, 2011

    i had a flight to argentina from london 12 . 10. 2010.When i arrived at the airport4 hous before the flight, they said the plane was over booked. i had phone 3 times in the week to B.A because i didnt have a computer were i was staying and they said i would have no promblem .Iwas with my dad who is 84 years old who got really nervios with all this promblem and had to travel back to portsmouth .They got me and my daughter a seat at 9. 15. We had no time for nothing it was just a big rush everything with the plane leaving at 9. 50. It was my daughters first time and flight to england, she wanted to buy things in the free shops but we had no time for any thing.I cant understand why b.a over book there flights and then we have all the promblems and i had payed the flight before.

    0 Votes
  • Ke
    ken_abcd Dec 14, 2011

    We had booked a ticket to travel a short flight from london heathrow to Newcastle ( A Fairly short trip). Our flight from chigaco arrived rather earlier than expected 7.00Am and we were booked on to the 4PM flight to newcastle. We decided to enquire about getting transferred on to an earlier flight but were amazed to hear that changing the flight would cost us over £400 for a tickets that originally cost us £160 for both tickets. We were advised to buy two new tickets which would have cost us around £240 as the best they could do. I asked simply for some customer service as we had been travelling for 12 hours and asked if there were any seats left before the aircraft was due to fly if we could be transferred for a more reasonable charge. The response "we would rather let the aircraft fly with empty seats than transfer you". Thanks very much.

    Rather angry i attempted to complain at the airport but was told that i had to complain online. When I asked why I could not make a complaint in person and why they bothered having a customer sevice desk the response i got flabbergasted me. " We are too big a company to deal with customer complaints in person."

    My overall assessment is that we could easily have been accomodated on an earlier flight and with some common sense this would have been achieved, However corperate greed and staff who were simply not interested in helping made this fairly reasonable request into an impossibility. Customer service is dead it is simply a term used by comapnies to make customers who have needed any think that they actually care about them.

    0 Votes
  • Fa
    fazeel Mar 30, 2012

    i agreed wth you they have to take action against her to safe the prople from fruad

    0 Votes
  • Yu
    Yummie Sep 10, 2012
    This comment was posted by
    a verified customer
    Verified customer

    In attempting to check in online to travel to Lagos Nigeria via London, I indicated that I was checking in an extra bag the BA site directs me to a platform which repeatedly failed to process my payment. I called the customer service and was given a flimsy reason why payment could not be processed online.l I suggested to the agent that reference be made of my communication to their airport desk allowing me to get the discount rate, of course they insist I pay the full amount at the airport.
    It is apparent however that the reason for this online failure is so that customers on that route cannot take advantage of the online discount This can only be describe as fraudulent and wicked. If one considers the cumulative amount that will accrue from


    the practice this airline can be said to be profiting illegally from customers misery. In
    the event provision for pro active behavior is made, consumers choosing to be so inclined should not be cheated but be allowed to benefit from such.
    This type of unscrupulous behavior should not be allowed of any company big or small preying on the consumer should be illegal and none should be allowed to get away with it.

    0 Votes
  • Cr
    Crazyd Apr 08, 2013

    Travelled to Australia with the wrong returned date I spoke to customer service about changing the date which the guy had me on hold for 45 minutes after which told me to change the date was $195 AUS shortly after the phone was down in my ears with even asking if there was anything I wanted after . Unfortunately the flight still wasn't booked which I found out the day on travelled trying to now book the flight was now $1900 AUS which now I'm stranded in Australia without any money or somewhere to stay currently still in Australia trying to survive for the next 2week

    0 Votes
  • Ch
    charlie83 May 07, 2013
    This comment was posted by
    a verified customer
    Verified customer

    APPALLING
    My partner and I flew in January, MCR- LHR-JHB to visit family. Not cheap, but who is these days. We have flown Virgin previously, but due to relocating 'up north' we though we'd give BA from Manchester a go.
    CUSTOMER SERVICE-terrible. Shocking, in fact. Nonchalant ground staff who really made us feel like we were a hindrance on their day, barely even rising their heads to acknowledge us. On the return journey, after missing 1 connecting flight and narrowly catching a 2nd, their staff had me running around T5 like a headless chicken in tears, not exactly how I'd envisaged ending my holiday.
    PLANES-Disgusting. Filthy, cramped, smelly, food disgusting (barely edible), no 'extras' like you get on others - (no eye mask for a night flight?! I know I only paid economy but that economy cost me over £800...), rubbish movies. No wonder they no longer carry the flag, I'd be embarrassed too.
    They lost my luggage. The tag fell off apparently. Courier returned it at 1am (after being told it would be with us by 10pm) after travelling for 36 hours. It had my malaria medication in.
    Some of the staff (I could count them on one hand, mind) were great, particularly the ground staff in SA, very helpful. But then that is the African way. The rest really couldn't be bothered. My partner and I have worked in Hospitality for many years, and have never come across such terrible service, never mind the 'aftercare'-I wrote to BAA (separate complaint regarding security), Willie Walsh and Keith Williams on Jan 23rd. I finally received a response after reseeding on 1 April, saying they would be in touch. I again contacted them 2 weeks ago and I have still had no response. This actually makes me sick. I would rather pay more and get the service you receive on Virgin / Etihad / Emirates. I'm not giving in, I want an apology.

    0 Votes
  • Re
    Really? May 11, 2013

    So petty...

    0 Votes
  • Ch
    charlie83 May 12, 2013
    This comment was posted by
    a verified customer
    Verified customer

    Maybe petty to you, we only get to see our family once a year if we're lucky and don't expect service like that when we've saved all year. British Airways have now kindly offered compensation for our experience, however I would still not fly with them. In the end, good customer service from Head Office but it took them far too long.

    0 Votes
  • Di
    Disgusted1234 Jun 27, 2013

    If anybody is ever planning to travel with British Airways, do NOT do it. My niece has been stuck in Heathrow for over 24 hrs, when her stopover should have been 3 hours. They did not provide a hotel room. She's gotten on 3 planes and they've delayed them all due to technical problems and late passengers! I am in total disbelief that such a huge corporation could be so irresponsible. NEVER fly BA. Hoping that the next promised flight takes her safely to her destination :((

    0 Votes
  • Ap
    Apalling British Airways!! Sep 26, 2013

    My flight to Johannesburg was cancelled on 14 September and rescheduled to 15 September. This was my experience:
    1. lack of information - on learning about the cancellation passengers where scattered all over the airport and had to make their own way back to passport control, and individually explain to passport control that the flight was cancalled. considering the whole of terminal 5 is BA, surely there should have been a representation managing this. The ordeal took even longer
    2. I travelled back to Essex to stay with my daughter as opposed to stay in the hotel and wasn't offered any compensation for petrol, or food - even though I were at the airport until 930pm. My daughter drove halfway home round the M25 and then back to pick me up when she heard the flight was cancelled, and drove me back the next day -none of this was offered as compensation.
    3. I tried to enquire from a BA staff member if we could have a voucher to eat at the airport on the 14 September as it was already so late, they rudely told me they were busy and could not help and didn't even listen to my enquiry. I went home with my daughter and we cooked dinner only eating around 12pm.
    4. For those who stayed at the terminal 5 hotels, there was no staff to assist passengers that were elderly and struggling to find their way to the bus station - I had to escort a passgener to the bus terminal before leaving the airport. I found out the next day that this passenger actually waited an hour for the bus to take her to the hotel, so I am glad I went home with my daughter instead.
    5. The food on the flight on 15 Septmeber was not sufficient at all. We were served a small portion of food at 2.5 hours after the flight took off ('lunch'). Considering this was a day flight, I expected at least to be served some snacks but nothing apart from a small glass of juice was offered. We were then served breakfast instead of dinner 2 hours before landing. Many of the passengers were complaining as they were hungry - as was I. I am also diabetic and had I known the food would be so minimal I would have bought extra food with me. I am really thankful that I did not go into hypoglycemic shock from lack of food.
    6. There was also no consideration for the fact that passengers had to make arrangements to be picked up from Johannesburg at midnight. Its ridiculous my family had to make a trip at that time of night to pick me up, considering they are working the next morning, but I had no choice and felt extremely guilty to out them through that. It was a huge inconvenience, but BA did not seem to care. I only later learned that a passenger was given overnight accommodation at a hotel in Johannesburg and assisted with transport from the airport the next morning. Why was this not provided for all passengers - there seems to be a lack of consistancy with how passengers are taken care off, which is highly unfair.
    7. This flight still does not reflect on my executive club account, and though I’ve tried emailing and calling I’ve had no success. Now that I have flown BA I can see the poor service is reflected throughout the company

    Considering this was not a cheap flight, and terminal 5 is dedicated to british airways, I expected the service to be very good. But the whole ordeal was managed so poorly, staff were so uncaring and unhelpful, and I was left bitterly disappointed.
    I am not able to recommend BA to friends and family and would not chose to fly BA again.

    0 Votes
  • Re
    Really? Oct 05, 2013

    I guarantee you took the compensation. I can tell.

    0 Votes
  • Ma
    maiiia Oct 29, 2013

    The audio system on a big airliner is in terrible shape. It is hard to see, hard to hear, head phones are piece of junk. It would be bette if there is nothing at all. The system is there not for entertaining of passengers, but to make them angry and disappointed.

    0 Votes
  • Ir
    IraniD Oct 30, 2013
    This comment was posted by
    a verified customer
    Verified customer

    I don't know how many times I have to submit this complaint form. I have already submitted one on 15th/16th October 2013 and am awaiting a response. I have to know what measures is British Airways going to take to compensate the inconvenience of having missed my flight for no fault of mine. I have been sick since I have returned home but there was no customer service or assistance at Heathrow Airport on behalf of British Airways slackness. I need to have an answer, or I am taking my complaint to the media and department of fair trading.

    0 Votes
  • Sa
    sal3 Jan 27, 2014

    They will not give you anything unless you're going to sue them. I've had my flight postponed by one day and they're saying they are not liable. Fortunately I am in the US where laws still apply and can't wait to go in front of a judge. Looking for their mail address so I can serve them.

    0 Votes
  • Ba
    Bandyt Oct 16, 2014

    My name is Asifat Oluwatobi, Please i am dumbfounded about these, a message was sent to my e-mail by British airway courier that i won National Lottery Live Draws and i was asked to send money before i can receive my price. Here is the message sent to me please look into it :-

    Kindly visit any  MONEY GRAM TRANSFER in your region, tell them that you want to send money to United Kingdom {LONDON}. A form will be given to you, simply fill the form with the details below;
    ACCOUNT OFFICER DETAILS:
    Receivers Name: Mrs. Regina Albert.
    Address: Middlesex, TW6 2JS, United Kingdom.
    Country: United Kingdom
       
        After Payment Fill this information below:
    Senders Name:... Money Transfer Reference Number :... Test questions...Answers:...Amount sent... And the scanned copy of the money gram transfer receipt alongside with 2 passport for confirmation and proper identification during delivery.

    For easy remittance of fund and to avoid extra charges (Money gram sending fee), you can also make payment into our West Africa  Financial secretary's account in your country DR. MRS. MARY ENABULELE, You are to proceed to the nearest bank in your region and deposit the payment for the delivery option you choose  into our Financial secretary account In Africa And Get Back To Us For immediate dispatch of your delivery within the stipulated time frame.

    Below is the account details,

    BANK NAME:  UNION  BANK NIGERIA P.L.C. 
    A/C NAME:     MRS. MARY ENABULELE.
    A/C NUMBER:   0040946376.  

    Thanks for using British airways world cargo courier.
    our customer's satisfaction is our priority.  
    PLEASE REPLY TO MY E-MAIL, [email protected] AM SCARED ABOUT THESE, PLEASE REPLY ME BACK SO I CAN KNOW WHAT TO DO. PLEASE REPLY [email protected]

    Thanks.

    0 Votes
  • Ba
    Bandyt Oct 16, 2014

    My name is Asifat Oluwatobi, a message was sent to my e-mail by British Airways Courier that i won National Lottery Live Draws and i was asked to send money before i can claim my prize. Please i am dumbfounded about these and i want to know if it's real because am scared...Here is the message sent to my e-mail :-

    Kindly visit any  MONEY GRAM TRANSFER in your region, tell them that you want to send money to United Kingdom {LONDON}. A form will be given to you, simply fill the form with the details below;
    ACCOUNT OFFICER DETAILS:
    Receivers Name: Mrs. Regina Albert.
    Address: Middlesex, TW6 2JS, United Kingdom.
    Country: United Kingdom
       
        After Payment Fill this information below:
    Senders Name:... Money Transfer Reference Number :... Test questions...Answers:...Amount sent... And the scanned copy of the money gram transfer receipt alongside with 2 passport for confirmation and proper identification during delivery.

    For easy remittance of fund and to avoid extra charges (Money gram sending fee), you can also make payment into our West Africa  Financial secretary's account in your country DR. MRS. MARY ENABULELE, You are to proceed to the nearest bank in your region and deposit the payment for the delivery option you choose  into our Financial secretary account In Africa And Get Back To Us For immediate dispatch of your delivery within the stipulated time frame.

    Below is the account details,

    BANK NAME:  UNION  BANK NIGERIA P.L.C. 
    A/C NAME:     MRS. MARY ENABULELE.
    A/C NUMBER:   0040946376.  

    Thanks for using British airways world cargo courier.
    our customer's satisfaction is our priority.  
    PLEASE REPLY ME BACK ON MY e-mail IF THESE IS TRUE. Here is my e-mail: [email protected]

    Please i will be waiting for your reply.

    0 Votes
  • Ch
    christiana james Jul 16, 2015

    My name is James Christiana Oighene..ia parcel w
    as sent to me through British Airways Courier Company from scotland and am to call the customer officer to confirm it...she told me the parcel was delivered to Abuja instead of lagos, now I have paid money for the delivery to lagos but I have not seen anything since wednesday which is on the 15th of July 2015...pls wat should I do now

    0 Votes
  • Oh
    ohagwu damsel nneka Sep 02, 2015

    Good day. Pls I don't know if this is a scam or real, but a friend of mine by name Reeds Schnezer said that he sent me the following items; Apple laptop, Apple iphone, macbook and 900 pounds, through British airways world cargo, with reference number 452. Then I also got this message from British Airways world cargo services saying; Dear Esteemed Customer, Your parcel with reference number 452 has arrived co-operate office; British High Commission Abuja 19 Torrens close, Mississippi Maitama Abuja. Or make use of our home delivery services so we can dispatch an agent to bring it to your door step. For enquiries contact the customer officer +2348133805807
    Federal Republic of Nigeria www.britishairways.com

    Comments

    -1 Votes
  • Li
    Lizzy Chinonso Sep 16, 2015
    This comment was posted by
    a verified customer
    Verified customer

    Please am confused, a friend on my BBM contact by the name Andrea Smith, sent me some items (an apple mac pro laptop) from edinburgh, scotland. United kingdom.
    On the 13th of sept, 2015 the package was sent from united kingdom, so andrea sent me the airway bill and told me to call the customer officers number(+2348099172932)
    So a lady answered me and asked for my reference number 694 and she said the package had arrived that I should come over to abuja to pick it up or the package could be brought to my doorstep at lagos, but ill need to pay 7, 500 into the manager's account(accnt name: Mr Omoko Armstrong accnt number:3061104197 first bank) later she called and said I was supposed to pay 27, 500 not 7, 500, which I obliged.
    Later In the evening I called her to know when my package would leave abuja, she said first thing tomorow morning. The next day wednesday 16th of sept 2015, she sent me a text at about 6:17am saying that I had not paid the LDC which cost 32, 000 naira, and that I have to pay it or may not get the package.
    My uncle who works at Lion house, Abuja has requested for a copy of the airway biil, but I decided to make a complaint here
    Please I need to know if these people are fraudsters and demand that they get caught, also that my money be refunded back to me.
    You can contact me through my mobile number +23481561040 or email me [email protected]
    Thank you,
    Elizabeth
    Nigeria.

    Comments

    0 Votes
  • 7o
    7optra7 Jun 16, 2016
    This comment was posted by
    a verified customer
    Verified customer

    On flight back from Cape Town 02/03/12, they failed to give us food on flight due to bad logistics. On landing they apologised and said they had something waiting for us at arrivals. I went to the desk and received our voucher. I was excited and thought at least we will get a meal. The staff or Captain gave us the impression that we were going to be helped with a food package, but did not brief us on the voucher. So i went upstairs to claim my meal only to find out after ordering the meal the voucher that the food courts upstairs do not accept these vouchers. This inconvenienced myself and Nando's as they supplied a meal which i had to reject as a result, therefore they suffered loss as well. In disgust i returned to the desk and they said no we can use this voucher as a discount on the next flight. Nice help that was. What if i wasn't flying again, then what. I told them they can give it to their kids to play with at home as it had no value to me. Shame on British Airways.

    0 Votes
  • Nt
    ntava Jun 16, 2016

    [email protected] (Facebook as well)

    The 18th December 2009 the flight KL 878 from Bangkok to Amsterdam was delayed for 5 hours.

    I received a mail 17h before the flight departure, informing me about this delay. I requested more information and KLM Thailand called me and explained me that due to a technical matter the plane should be replaced.

    Once arrived in Amsterdam KLM didn't propose any alternative for my next flight and we have to wait 10 hours more at the airport. Alternatives were existing but KLM staff was out of order for any reason! At the end we had 13 hours delay.

    When send a complaint message to KLM it took me more thant 3 months before the Company admitted that the delay was due to technical problem.

    What's happen in this case?

    REIMBURSEMENT.
    Air France KLM is supposed to reimbursed all passengers and moreover to explain this Technical issue to all of us!
    Any technical issue is not considered as exceptional circumstances and passengers have the right to request reimbursement.

    All passengers having this king of problem with Air France KLM, or all passengers of this specific flight, join me and let's fight against this monster. I am now with 100 emails, numbers of letters and call phone and KLM propose me 500 euros. The French Customer Service is incompetent, arrogant and some discussion might be considered as having some kind of prejudicial approach.

    I will fight and obtain this big Company to consider the customers as human being and not money, to respect their security and their complaint.
    We have rights even if we're small people.

    0 Votes

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