The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Bravofly / my flight was cancelled and I was not notified of it

1 United States

Hello,

I booked this plane ticket (Booking ID: [protected]) through BravoFly seven weeks before the flight date and only when I reached the airport in Iasi at 6am on October 27th did I find out that my flight was cancelled. I would have appreciated some sort of notification of the cancelled flight, ahead of time, but I had not received any notification. I would have made alternate flight arrangements, especially since I had had surgery and doctor's orders to not exert myself. I was forced to purchase another plane ticket (with a different company) to Rome, where I was to book my next flight. I reached Rome at 3pm and, because the Delta terminal was completely shut down, was not able to take an alternate route to my final destination. I ended up having to carry my bags around the different terminals of the airport and to book a hotel for the night of 27-28th of October. On October the 28th I had to pay a fee to be boarded onto the flight to my final destination, one day late.

I reached home and searched my email address again, to see of a notification regarding this cancelled flight, as it has caused me extensive physical discomfort and of course expenses. I am quite upset to see no email from BravoFly or Tarom regarding this cancellation. I am requesting a refund of the money I paid for this original ticket ($66), the price of the plane ticket I was forced to purchase to reach Rome ($288.71, confirmation email from Blue Air included below this message) and the hotel stay for the night of October 27th to 28th (197 Euros, receipt attached to this email).

Thank you,
Mara Maroney

Ma
Nov 7, 2016

Post your comment