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1 United States
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Do not book on this site. If at all you need to book with them, call and speak to an agent. We booked a trip in December for February. The website quoted one price and halfway through booking, I received a message stating that the airfare price had changed adding $200 to the price and to confirm if I still wanted to book. After some back and forth we decided to book for the following week, which saved us a significant amount of money. I proceeded to cancel the reservation in progress and book for the following week. Shortly after booking the new trip, I received not 1 but 2 confirmations for both trips! I immediately called bookit and explained to them what happened. The agent I spoke to canceled my flight (since we were still in the 24 hour window) and told me she was going to email the hotel about the situation. The hotel has a non refundable cancellation policy but she assured me we would get this straightened out since this technically was not my fault. Well guess what, 4 calls later and I still can't get my money back because they are stating the hotel has the money. Bookit is refusing to give me a refund for a mistake their website made. I understand the hotel has policies but this isn't my fault nor the fault of the hotel. This has left an extremely bad taste in my mouth. Due to this experience with them the other 2 couples we are going with that were going to book on their website went ahead and booked on another site. That is 6 customers lost.

Jan 10, 2019

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