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Booking.comhotel booking done at hyatt miami via booking.com in november 2018

I had a booking at Hyatt Place Miami Airport-West/Doral hotel for
November 23 booked via booking.com. And when I reached the hotel at the
middle of the night of 23rd along with my toddler and an infant and aged
parents, I was informed by the person at Hyatt that my booking has been
cancelled by booking.com . There was absolutely no notification received
from booking.com that informed that my booking was cancelled . The only
email I had from booking.com was the confirmation email saying my
booking had been confirmed . Finally I had to book a room at the last
minute paying higher amount than the usual for the stay and also it
caused a lot of chaos and last minute tension for us as we were there at
the middle of the night with my whole family involving aged parents and
two small kids. And after all this when I call booking.com and speak to
your customer representative, they just brushed the issue as no big deal
saying they have no other information on this and this has happened due
to a system failure at booking.com and they can't help with it . And
they had the audacity to disconnect the call abruptly midway when I was
actually still speaking asking about possibility of other options .
Pathetic customer service and pathetic management .Also, I receive a reply from booking.com many days later that an email was indeed sent on the same day of booking . When I have the confirmation email sent by them on the day of booking, I don't understand how only the cancellation email magically can disappear or miss my eye !! .

Ut
Dec 03, 2018

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