On 2/10/2017 my house went on fire. I lost basically everything. I lived in a hotel for 4 months with my 1 and 4 year old boys. When my house was finally habitable again I immediately went to Bobs on 5/12/2017 and dropped over $4, 000 to replace a few items so we had something to sleep on, eat on, and sit on. On 11/11/2017, I had a birthday party for my son who was turning 5 years-old. I could not afford the party but some friends helped out since I wanted to do something nice in celebration of being back in the house and their father having left us for another family. At the time that we went to do cake, I asked one of the other mom's if she could help me open the table to put the center piece in. At this point, when we went to open the table up, instead of locking into place the tracking came completely out and one part of the table landed on the childrens lap, and the other half of the table that I was trying to balance to avoid falling and smashing open my floor, when I couldnt hold it anymore cracked and fell on top of the bench cracking and smashing it in the process. All of the children were screaming and crying scared, the tabe is now in pieces on my floor which not only destroyed the birthday party since everyone was traumatized and we were left with no where to have cake, but at this point Bobs wont even replace it (It's still under warranty) and Thanksgiving is 6 days away! So now no Thanksgiving for my children?! How much more do we have to endure this year?! I am disturbed and disguted that Bobs will not replace the table, as I just noticed by looking at my receipt would essentially only cost them $300!!! Is it worth it to you Bob's to ruin our Thanksgiving over $300 when not only is the table STILL UNDER WARRANTY, but I JUST SPENT $4, 000+ in furniture at your store just 6 months ago, AND IM NOT DONE! I still have to furnish my children's bedrooms but I do not have insurance coverage for these items as of yet, plus what about the THOUSANDS i have spent at Bobs over the years?! I am asking that Bobs reconsider replacing this table ASAP so we can have Thanksgiving dinner, me and my 2 children just the 3 of us. As I mentioned I will be extremely shocked, saddened and appalled if this request is denied. Again, the table is $300 and UNDER WARRANTY!!! Please reply ASAP hopefully BEFORE Thanksgiving!!!
In addition, my CUSTOMER # is #2514075, the order # is #8245203, the articles that need to be replaced: 20032458008, and 20032458002. I still have the chairs and the table legs, so really just these two items, the table top and the bench need to be replaced. I'll be anxiously awaiting your reply.