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I was at this Livonia Michigan Store (# 87 ) on November 13, 2010. I had family in from Kansas City, Missouri and we had a party of fifteen people. I personally selected Bob Evans for breakfast over a local IHOP Restaurant located directly across the street.
When we arrived at Bob Evans around 11:00 a.m. the store was quite busy and had several large parties of African American families dining there including ourselves. The party that left just prior to us being seated was a party of 50 African Americans. As a result a significant amount of money was spent with Bob Evans that day by the African American community.
Right from the onset we had problems with our service after being seated. First and foremost throughout our whole time there we were never approached by the manager on duty who appeared to be an African American male with glasses and wearing a University of Michigan shirt. Our waitress did her best to help all of us but this was made more difficult due to the fact that all of the children in our party were seated at a separate table at the back of the restaurant. Other employees including an African American buser on duty and a Caucasian waitress in the next section over were very helpful and gave our server a lot of assistance. But again the manager never came over. The first problem we had was with two orders of pancakes that were literally raw and soggy. The server had these taken back but told us that they had a new cook who had been making the pancakes raw all day. Again we never had a manager come over and apologize. I personally ordered coffee and an omelet and other than my first cup of coffee no one ever came back to the table and offered me more coffee until the server returned well after we had all finished our food. At one point I got up and went to the server station and attempted to pour my own coffee but the only pot out was empty. I also ordered wheat toast with my order but was brought white toast and the server apparently never realized her mistake so I just kept it. However I was not even brought this toast until I reminded her that I had ordered toast. I also wanted condiments with my omelete like hot sauce but never received any as the server never returned to the table until long after I had finished eating. Despite all of this we did not blame the server or complain and paid our full checks which totaled over $150 in total (only two of which are included).
We ordered their thanksgiving feast delivered. It was missing the mashed potatoes. They offered for us to drive to the store and pick up the rest of our order. Like I'm going to get in my car and leave the house for food that I already paid to have delivered to me. Never again will we count on Bob Evans for a holiday meal.
Bad customer service that didn't involve food.
My husband and i went into your restaurant located in Madison Heights in Michigan for lunch, it was my birthday, when we were sitting having our lunch, one of hostess came near our lunch table with a ladder and started to clean windows around us and other tables! it was a terrible scenario! poor woman was sweating and cleaning every where with a ladder! can you imagine how my birthday went down? i and my husband felt very bad for that lady but there was nothing we could do about it! humanity is dead in our country! for few dollars less payment you abuse people like slaves!
My wife and I went into your restaurant #508 in Towson Maryland today at 3 P.M. to eat dinner. We were seated promptly but it took us another 15 minutes for a waiter to come to our table. He took our order of Roast Turkey and my Salmon dinner. approx. 10 minutes went by and he came to my wife and said that they were out of Turkey. She finally ordered pot roast dinner. When our dinner finally arrived my salmon dinner was extremely small and dry to the taste. I have been eating at this particular restaurant ever since it opened. The service has gotten extremely slow and the food has gotten worse. I felt sorry for the two waiters today. ur waiter (Collin ) was very nice and very apologetic but very slow. As of todat my wif and I have vowed to not eat there again until the service changes. I wanted to speak to the managers but they were both gone when I checked out at 3:55 P.m. My email address is charlesfocht1942@gmail.com if you would like to contact me. Thank You
The heavy emphasis on race is because every injustice or bad service perpetrated by non African Americans towards African Americans is made out to be race related. Guess what, people that complain the most about the service industry have never worked in the service industry. Everyone wants 5 Star service at a happy meal price. If you want a 5 Star experience eat at a place that can charge enough per plate to cover the LABOR cost of more servers and or Cooks. Bob Evans charges 10-12 a plate with another 2-3 for a drink, that doesn't cover the Labor cost required to hold your hand. Bob Evans is a Casual Family Dining Restaurant...Will it hurt you to ASK for something if you need it? Finally, paying your Bill at a restaurant is not a negotiation. The prices are on the menu...don't like the prices...don't order the food. Thanks for letting me vent. A little About me Im a BLACK American that has worked as a General Manager in the food service industry for 20+ years and retired happily.
^^^^ my thoughts, exactly. I only wish I could be an AFRICAN-AMERICAN reviewer of comments for a restaurant like this. I would take great AFRICAN-AMERICAN pleasure in replying to AFRICAN-AMERICAN [censored]es like this, whose "possibly" legit AFRICAN-AMERICAN complaints are so riddled with inane AFRICAN-AMERICAN ### that it becomes too painful to read with a straight AFRICAN-AMERICAN face.
Sucks to be colored at Bob Evans, I guess. You might wonder why they even bothered to seat you at all.
Of course, being stupid isn't a colored thing, now is it? How often do you NOT receive what you asked for, then go ahead and pay the bill IN FULL?
Stupid is as stupid does.
Thanks for writing about this MORE THAN two weeks after it happened.