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Nathan's Famous
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Nathan's Famous
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17 complaints
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10:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 8 August 2022 at 8:00 pm I ordered 4 chili dogs with diced onions, and a large onion rings. I received 4 chili dogs with cheese, and sweet onions also I didn’t receive any large onion rings. I have had 5-6 complaints from this location about missing items to my order. I know that DoorDash is responsible for orders that are not correct, but it seems like...

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3:59 pm EDT
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Nathan's Famous - Service

We ordered a chili cheese dog menu for $11.29. The worker made a mistake and placed the order separately. We informed her that there was an error and called the supervisor to correct it, but she did not do so and charged us separately. We paid $14.35 instead. $11.29 we told him again and he said it was for the fees. He did not number our tickets and when we checked it again we realized that he had scammed us. This happened at Miami International Airport. Unethical staff who abuse customers and scam them.

Desired outcome: return of money and correct this lack of ethics in the staff.

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9:31 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I went to Nathan’s May 5, 2022 about 6:00 pm at 200 Baychester ave in the Bay Plaza shopping mall food court, I ordered 3 hot dog kids meals and a seafood platter separate. I received only 2 of my kids meals and my seafood platter was missing a fish. I proceeded to let the cashier know he left out one of my kids meals and he told me with an attitude I gave...

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10:27 am EDT
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Nathan's Famous - Nathan’s hotdog stand on. 39 in San Francisco

Nathan’s hotdog stand on. 39 in San Francisco. I am a lifelong fan of your products generally.

I’m a truck driver and I was making a delivery at Pier 39… decided to stop for a hot dog. First, I have never in all my 71 years seen a hot dog that small. It looked like it was made specifically for a four-year-old. Second of all, if you’re not offering sauerkraut and onions; what is the point of having the stand. And last but not least; it made me sick, and I never get sick. I think I’ve made about four complaints about restaurants in my life, and you guys just made the list. Sorry to bother you

Desired outcome: 1/ have a regional manager go to the site and check out the size of the hotdogs!2/ expedite policy, coporate-wide that stipulates onions and sauerkraut 3l/ mail refund to Sheldon Bermont to address below

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10:11 pm EST
Featured review
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Dates 1/26 and 27 - Freehold Mall-I ordered their Philly Cheese Steak Plain with just cheese. When I gave it to my son who is in the hospital. He calls me up and say they added ONIONS I have the receipt which states PLAIN. I repeated myself several times Sorry but $12 is not chump change for crap food. My son is like try them again.. I did and don't want to...

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T
9:19 am EST

Nathan's Famous - 8 bun length skinless beef franks upc #[protected]

I bought a package of Nathans Famous 8 Bun Length Skinless Beef Franks yesterday at the Winn Dixie in Englewood FL and got them home to make my famous Chili Dogs and found that the package had only 7 Franks in the package. Seeing how we had a 4 people to eat, they all had two and I had one of my Chili Dogs! Kind sucked!
I'm not one to complain but, I would think that your QC in the manufacturing plant would have picked this up on the count of the package or the Net WT. as it was not 12oz.
Here is the Sell Buy Info. on the package: April 18, [protected] EST 296 16

Desired outcome: A refund or a replacement package

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7:24 pm EDT

Nathan's Famous - Horrific Customer Service Experience

Around 6pm EST on Sunday 7/25/2021 I experienced the worst customer service in my lifetime. I'm 58 years old and am mortified to what I witnessed. Never in my life have I seen this horrific customer service experience. It was at The Nathans Hotdogs inside the Twin River Casino in Lincoln, RI. There was no name tag so I could not get a name. It was like something out of a movie. The woman behind the counter was yelling how customers are ignorant. How everyone is so rude and disrespectful. Literally yelling. I was in shock that a company like Nathans could keep someone that is obviously unstable. She doesn't belong serving the public. Never again will I go to Nathans Hotdogs. I'm still in disbelief.

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11:19 pm EDT
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Wed July 21, 2021 at 1130am I went to nathans in bay plaza bronx ny for 5 cents hotdogs and the cashier argued with me explaining it was buy 1 get 1 for 5 cents. I showed her the advertising flyer and internet evidence showing that it was 5 cents btwn 11 and 2pm 2 per person. She refused to give it to me for the advertised price. I asked for the manager and...

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3:03 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

On 6/7/21 around 11:30 am we stopped at the Nathans Famous on Central park ave, Yonkers, NY. First when we went to open the door they were locked yet several customers were already waiting for there orders. After five minutes I went to the drive thru window and someone said they would open, obviously whoever opened the front doors didn't unlock it, those in...

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4:56 am EST
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Featured review
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Famous Nathan's at Molly Pitcher Travel Plaza store ID 4NJNAT45 check #9032 I ordered food at a Famous Nathan's located at Molly Pitcher Travel Plaza store ID 4NJNAT45 check #9032. The food was old and stale, perhaps leftover from the previous day. I spent $15.10 for food that was inedible. For that kind of money one expects a reasonably good meal...

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2:25 pm EDT

Nathan's Famous - customer service drive through window

Store # 8, 86th Street Brooklyn N.Y. 11209.
Order number 95.
I entered the driver through on 4/24 at 2:55pm. Ahead of me there was another carrier with a large order. We waited for almost 15 minutes before their order was complete and I drove up. Once at the window, after providing my card, I asked kabira (per her manager) why didn't she asked the car to pull over and bring the food once it's ready, so 7 cars wouldn't have to wait... Kabira said that "we don't do that and I have to wait", then she said "ugh" rolled her eyes at me and shut the window.
I went in, spoke with the manager, cancelled my order.
Her attitude was simply disgusting.
I will never return to this store again.

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2:43 pm EST

Nathan's Famous - all the order

Disgusting service, over charged, incorrect food, warm drinks I would invite you to watch the cctv from 4pm in Dominican Republic food was served cold incorrect and was repeatedly tried to be given to other customers after it was touched and sent back. It took close up 40 monitored to be served in la Romania airport.
We are from the uk and eat your chain in Las Vegas when visiting we was confident the food would be great after paying over 54 usd for 2 bacon cheese meals.
We would like a full refund this was a unacceptable experience with no apologies or customer service.
Please review the cctv I'm wearing a white Tshirt behind a long black hair lady around 4:20pm.
Drinks was so hot food was so cold and the service was appalling.

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9:12 am EST

Nathan's Famous - nathan hot dogs paramus park new jersey

Hello

Not sure if you are the right one to send complaint to.

On Saturday November 4, around 2:30PM, I went to Paramus Park New Jersey store.
I had a coupon buy one hotdog get one free.
I began to eat one hotdog which was horrible. Seemed dried up, extremely greasy and hard/old
I ate half & had to throw it in garbage. As for the second hotdogs it was even worst.
Picture attached judge for yourself. I threw it right in the garbage.
Needless to say after eating that half I got sick to my stomach.
I believe because I had a coupon they gave me old hotdogs.
This location in Paramus Park New jersey was filthy. I would never go there again or recommend.
I may call the board of health.

Thank You
Ann Marie Amato

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1:57 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The workers at this location are terrible. As a traveler there is already stress regarding traveling the LAST thing I needed was the poor attitudes of the workers at this restaurant while waiting for a flight. This was my first time stopping at this location and I hope to always remember this interaction and never stop here again. Workers shouldn't act like...

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5:59 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was visiting New York City and stopped at the Nathan's around Time Square on 7th Ave. Transaction F- 0076. My perception of Nathan's quickly diminished with the poor quality service and the burned food. The fries seemed to be sitting for some time and were very burned, the price was extremely ridiculous for the service and quality of food. On a scale of...

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3:33 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I went to store location #8 in brooklyn, ny on 6/12/17 at 3:19pm. Upon entering the restaurant nothing was noted on the window letting the customer know that the air conditioning unit was not working in the place. It is 93 degrees out today with a poor air quality alert issued by nyc. It would have been nice to know this prior to entering the store. I...

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9:54 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My Franks were cold besides tasting like they were old. We originally asked for a fish platter and they said the fryer was down. The soda service place was filthy. I was afraid to get my drink there. My husband went to get the drinks and they were all just selzer or water when you wanted pepsi. When we spoke with the people at the counter all they could say...

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