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Big Lots / liars

1 Fort Worth, TX, United States Review updated:

We went on on Friday and saw a great recliner for $350. We did not have the money for it, so the clerk told us that we could sign up for a VIP card. It would give us 20% off if we came back and used it on Sunday. We verified that it made the chair cost $280 and he said yes. So on Sunday, we drove the 40 miles BACK to Big Lots along with a rented truck as it was too big to fit in the minivan. We got there and the recliner was now $400. We asked the manager why we weren't told that the chair price went up on Saturday, and now with the discount, it would still be $40 more than what we were told on Friday. The "manager" then told us that he could give the chair to us for the $350 it was listed for on Friday...which was now $30 MORE than the 20% off of the $400...he math was horrible...and he was still trying to gouge us. So, now we have no chair, we have lost about $80 in gas and renting a truck for nothing, and BIg Lots will not give us the price they promised. To make it worse, when the manager told us that we could pay $350 for the chair, he told us to step outside and wait for him to come and see if he could give us a better deal. When we stepped outside, he kept us waiting there until after the store closed. Then he locked up the door and never came out, leaving us standig outside waiting fro his answer for 45 minutes. That was cowardly and in bad taste. NO MORE BIG LOTS FOR US!!!

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Comments

  • Yo
      15th of Feb, 2010
    0 Votes

    You're dumb

  • Yo
      15th of Feb, 2010
    0 Votes

    You should pay attention and read things more clearly. It's not a VIP card, its a rewards card. Also, that 20% off would have been for a special occassion like a friends and family event. No kidding prices would change due to it being a new sales week, especially considering they were giving you 20% off. Also, every store changes prices each week. Where have you been for the last 60 years. Next time, use the telephone so you can call ahead of time and make sure prices are the same and also so you can verify an item is in stock

  • St
      29th of Jun, 2010
    -1 Votes

    Big Lots return policy is really bad compared to other discount stores.

    Please be aware that comments from "youdontmakesense", that defend Big Lots, is probably an employee. If you click on this person's name and previous comments, you can see that he/she constantly defends Big Lots, and only that store.

    Hi "youdontmakesense". I think your name says it all.

  • Mr
      18th of Aug, 2010
    0 Votes

    @stang cobra
    That's because Big Lots isn't so much a "discount" store as it is a Closeout store.

    Also, please be aware that comments from "Stang Cobra" are simply to troll people that work at Big Lots. If you click on this person's name and previous comments, you can see that he/she constantly trolls these people.

    But yes, reading is fundamental. You have to pay attention to the (not really subtle) details when planning a purchase. If you expect an employee to tell you what's written right in front of you, you may end up hurting your own efforts.

    Long story short, I have worked with...those types. I, however, actually read the pamphlets so that when some lazy customer asks stupid questions I can give a detailed and (more importantly) correct answer. You should still read for yourself, though. It will save you a lot of heartache.

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