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Best Buy / television and no customer service

1 Colorado Springs, CO, United States

One month ago I purchased a new t.v. I am having trouble getting the a/v to sync. I went to the store to try to talk to someone, no one available. I was also interested in purchasing a new phone, 4 best buy employees standing around doing nothing talking to each other and ignored me. I waited about 30 minutes and finally left. Today I tried to call Best Buy to trouble shoot the problem with the t.v. I got on a chat call and was transferred to 3 different people and then was finally told to call the Geek Squad. I thought that was who I was transferred to the last time. I took the number they gave me but haven't called. I suppose since I didn't take out the Geek Squad protection they won't help even though the t.v. is new and under warranty. They need to do better, I spend a lot of money in their store but may look elsewhere now. I sure won't get a phone through them.

Jm
Feb 14, 2018

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