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4.1 4172 Reviews

Best Buy Complaints Summary

199 Resolved
930 Unresolved
Our verdict: With Best Buy's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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12:00 am EST
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Best Buy Best buy warranty fraud!

Last Dec. 8, 2006 I brought a 19 in HP laptop through Best Buy in Rockford, Illinois on the internet. It was warranted for 12 months through Hp and I bought a 2 year extended warranty through the Best Buy company. That warranty does not expire until 12/08/09 It all worked wonderful until Aug 2007. At that time the wireless card in it would only work once in awhile. Of course I could no longer get on the internet.

I took to a Best Buy in Dekalb Illinois and they had it three weeks. They told me they took it apart and thoroughly cleaned it. I got it back and it still did not work, so I took it to a Best Buy store in Rockford Illinois. The man in their geek squad took it apart ( partially) just to clean the wireless card as I watched. He told me that he would have to send it in and they would just put in a new wireless card and send it back. Every thing else worked great. A week or so later that place called and said something had been spilled in it (by me?) and it would not be covered under my warranty but would cost me $967 to fix. I did not pay that much to start with. I called Best Buy and they gave me phone number's to call HP. I did so and talked to several different people. The last one told me my problem should of been covered under the warranty with NO expense to me. And even if I would of had to pay the charge for what they were going to do it would of NEVER been more $398.00, more like $319.00 He said Best Buy was messing with me.

I then called Best Buy and told them that and said I wanted my laptop back. I have yet to hear from them.. I was told by one employee that it would just get "lost". How do I get my laptop back and how do I get them to honor their warranty? I am a 66 year old woman that does not misuse an expensive computer like this one. I never misused it or spilled any thing in it. I have no children in my home to hurt it. If something was really spilled it they must of done it. It worked really great except for the wireless not coming on to pick up the internet all the time. I do a lot of business on line and need my laptop back .. I have been with out it this second time since 10/16/07 I think it should come back to me in like new condition, with all the components working. That is why I took out the extended warranty.

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Systems
Wichita, US
Jul 17, 2009 7:27 pm EDT

Best buys warranty did not do anything hp did and bestbuy refused to refund the payment and/or transfer the coverage best buy is well know for abusing the warranty system.

It is the most profitable of all of their endeavors.

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HipHopapottimus
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Jun 09, 2008 6:42 pm EDT

Your computer broke, Best Buy replaced it under the warranty, and you expect it to cover the new one as well? Come on, get real.

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Emily McGrath
,
Nov 25, 2007 6:35 am EST

I had the same problem with the HP laptop I purchased in December 2006. The wireless card went out and Best Buy sent it in to HP who replaced the unit with a new one because they had so many complaints on the wireless card. The problem I had was that Best Buy refused to roll the 3 year warranty I purchased over to the new unit. Best Buy sold me a lemon, HP replaced it and Best Buy voided my $300, 3-year warranty after only 10 months. I'm fighting it all the way up to corporate!

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Best Buy - Will not answer their phone!

Everytime I call and no matter which store I call at Best Buy, they will NOT answer their phone. I'm trying to see if they have something in stock so I may buy it. If they dont want the customers business then we can go somewhere else. Why do they even have phones. Everyone needs to write or email the corporate office. Lets get Best buy out of Oklahoma.

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Best Buy Fraudulent billing practice

This company has repeatedly billed me incorrectly. What started out to be a 3,000 purchase will end up costing me more than 7,000 after i'm finished paying them in full. They have submitted incorrect information to the credit bureau which has essentially damaged my credit. I plan to take this to the highest level of the consumer affairs bureau.

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Freggym
Highlands Ranch, US
Nov 16, 2009 3:12 pm EST

Hello, I agree and how did you resolve it. I cannot get a live person and they are trying to bill me more than what I owe. MS

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King
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Aug 08, 2008 10:29 pm EDT

I totally agree with these complaints about hsbc (Best Buy). Everytime I call about a mistake on my account it takes about 40-45 minutes to correct the problem. I can never get anyone on the phone that is competent to understand the simple mistake. But it doesn't stop there I would see the same mistake every month. I have to call every weekend to correct the problem. I can never get an answer from anyone. When I send in a payment my balance never equals. I ask the person on the phone about the balance and no one can give me an answer. So I can't calculate how much extra monies I had to pay because there are too many incompetent people that work in this company. I got so mad that I decided to cancel my Best Buy credit card because I just didn't want to deal with this company anymore. The worst company to deal with.

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Best Buy Bad customer service

As written to their corporate headquarters:

I just recently had a less than positive experience with a floor manager by the name of Aaron in Store #358, 611 Marks St. in Henderson, Nevada. I tried to replace a Camcorder for my 65 year old mother who had purchased it with a 4 yr extended warranty. The model of camera she purchased, Sony DCR-TRV-22, suffered a CCD chip factory recall and the symptoms related to the recall were consistent with the problem her camera was experiencing. When I tried to explain why we were wanting to exchange the camera for a different brand of the same value, Aaron refused to help. He only insisted that he can sell me another camera while I waited for 6 weeks for the service department to determine whether the camera can be repaired. I told him it was a defective part that Sony recalled and was not repairable. That my mother wished to have a different brand of camera of the same value. Aaron did not look at the receipt of purchase or look at the 4 year plan. He did not ask to see any of the documents I had in my hand. He only told me to stand in line at the service department to have the camera repaired and he'd sell me another camera.

I explained that it was unnacceptable. I told him that it wasn't completely out of the ordinary for Best Buy to honor the request I was making as it was done in the past by another member of my family at a location in Southern California. In that particular instance, the customer was escorted by the floor manager to the camera department where he helped the customer locate another brand of camera of equal value. Aaron's response was, "Well, take it to that store then." I told him that his response was rude and unprofessional and a return policy should be honored. Aaron refused.

This entire conversation took place in the front of the store. I was noticeably unhappy with the outcome. The greeters, who check receipts at the entrance were in earshot during the conversation and with a condescending tone and a smirk told me to have a nice day while I was on my way out. I turned to them and instructed them that not only is it unprofessional to address a customer to have a nice day when they can see that the customer is obviously upset but it is rude to say it when they didn't mean it and as if it were funny that the customer were unhappy. One of the greeters then stepped into my personal space as if to try to intimidate me and told me I had to lower my voice. I told the greeter, as I was leaving the store, that his behavior was going to be included in my report to corporate. Then I heard him say again, mockingly, "Have a nice day." (I don't need to go into how really angry that last comment made me. I'm sure you can put yourself in my place and just imagine.)

Normally, I do not bother writing corporate offices when I have a bad experience in a business. I just simply never shop there again and, when the topic comes up, tell everyone I know my experience and encourage them not to do business there. But the behavior of these employees and the attitude of the floor manager at this particular location incited me so much, that I felt compelled to write you hoping that someone can investigate this type of unprofessional behavior. I'm sure that this is not what your corporation or any corporation expects from their employees who represent their business at the public level.

Sony Corporation has agreed to replace the camera at no expense. Their support service was exemplary and I have already informed them as much.

It's too bad that my experience at Best Buy was so sour that I will probably never walk into that store ever again. And will be very hesitant to shop at Best Buy even if it were a different location.

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marleymini
Henderson, US
Jun 09, 2009 11:30 pm EDT

Get a life. Stop posting this post everywhere. You are just trying to take advantage of Best Buy. There are policies to be followed, and the manager was clearly trying to follow them. Sorry that your family took advantage of another Best Buy and got away with it. Next time you walk into a store, read the manuals and your warranty information before. It clearly states that Best Buy has to ship there products before being able to declare it defective for you to get a new one. The managers are trained to know all this stuff, and if they could have found a solution for you i'm sure they would have. Obviously there was only one solution, and that was for you to purchase a new camera until you were able to get yours returned. I disagree with you 100% and i'm glad that you were not able to get away with your scam at this store.

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Miguel Correa
,
Mar 10, 2008 4:40 pm EDT

Hello there,
I strongly agree with what you just said. I've worked there and I've seen how rude Aaron and the people in LP were to some of the customers who went into the store for help or just a simple question. Corporate does need to do something about it.

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Best Buy Best buy deceptive and unfair trade practices

I went to the Best Buy on Nov 2nd, 2007, located at 4601 E. Colonial Drive, Orlando Fl, 32803 to look at satellite radios for me and my wife. There were 8 different radios to choose from. The one we liked had a sign that says "Sirius Stiletto 2 Live Personal Radio V", price $49.99.

I found a sales associate and I asked to buy the $49.99 radio, the sales associate told me that the radio was $329.99, and that the $49.99 price was for the vehicle kit that the radio was sitting in. When I asked where the price was located for the radio we wanted to buy, he replied "I have to go print that up."

I asked to speak to the manager and explained how this was very confusing to me. The manager Mike refused to sell me the radio at the $49.99 price, saying that there was nothing wrong with the sign or how it was displayed. He then told me the plan-o-gram was set this way by the corporate office, this is the lay out of how the merchandise should be signed and displayed. I find it very odd that there would be no price for a $329 item, but there would be one for the $49 item. I asked him if he was going to change this sign tomorrow, which he replied he would not change any signage unless instructed to do so by the corporate office.

He then explained that the model number in small text above the price clearly explains that this is for the "SLV2". There are no boxes and/or imprinting on the radio or car kit that a consumer can see that would allow them to know that the car kit was the "SLV2". When asked how the consumer was suppose to be able to distinguish between the two the two different products, the sales associate told me that I was suppose to ask for the price. To me that make it illogical to even print price signs. I was then told that this was not the type or store you just walk in, grab what you want and go store by the Service Manager. I assume he is trying to tell me the customer needs to be lead around and directed to the correct product for them. If this is true, why would they have CD's and DVD's at this store? You can see how a consumer can get easily confused when even the manager is telling me this.

So the store has NO price displayed for this radio except for the one that says "Sirius Stiletto 2 Live Personal Radio V". There is only a display of the radio, no price 'in their opinion', and there are no boxes of radios for me to read more information on, or get a model number from. As a consumer it would seem to me that the model number would be 'Stiletto 2'.The manager directed me to call their 1-888-BESTBUY since I did not like his answer.

I called and spoke with Vanessa on Nov 2nd at 10:30pm and explained the issue. I then emailed her the (4) photographs I took to show the display. She said she feels that the sign is very deceiving, but all she could do is to give me a $100 gift card "IF" I bought the radio. She lastly said that it seems that the sign was suppose to read "Sirius Stiletto 2 Live Personal Radio Vehicle Kit". She also said I should be able to tell the difference by looking at the box in the store, because it would have a model number on it, this would distinguish it from the vehicle kit. But remember 'this is NOT just a walk in, grab what you want and go store' as the manager previously told us. So there are NO boxes with information for me to read. This is very misleading to the consumer so far about the process a consumer should know when shopping in Best Buy. I have not yet had a similar experience at any other store in my life.

I then asked to speak to her manager at the call center. I got to talk to Mitch at 10:45pm on the same day. He also agreed that the sign is "very misleading". These are their words that the sign is very misleading not mine. So you can see why I am now getting frustrated that even Best Buy customer service feels these signs are misleading. They said they stand by the fact that the model number displayed makes the description irrelevant. I was told it make NO difference what any other text is printed on the sign. Mitch then told me it was easy for him to look up the model number on his computer and see that the "SLV2" was not the radio as displayed; it was in fact the vehicle kit. I asked him if this means I should bring a computer with me when shopping at Best Buy, just incase I need to make sure they printed their signs correctly. He just replied no.

I have photographs showing exactly what I saw on Nov 2nd and how other radios did not have this problem; even the sign below the radio in question says very clearly that the radio has a car kit included with the price. Why should I assume that the radio I am looking at is not the same deal? I did email the corporate office these photos and they agreed it was misleading, but they said the sign was not incorrect totally, just that the sign did not have the full description.

I site Florida State Statute 501.204 subsection (1) which states: Unfair methods of competition, unconscionable acts or practices, and unfair or deceptive acts or practices in the conduct of any trade or commerce are hereby declared unlawful.

I believe I have found the correct statue but I may be incorrect, the retailer and their corporate office refuses to help me and stands by their claim that they may print anything on the sign, which may be untrue, as long as they have the model number correct.

I traveled to another Best Buy located at 845 N Alafaya Trail, Orlando Fl 32828 where the display is exactly the same, except the sign and price for the radio was completely different, furthermore there was now no price for the vehicle kit.

And lastly why would there be a different plan-o-gram for price signage as these stores are just miles apart.

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Best Buy are theives
Orlando, US
May 11, 2009 7:57 pm EDT

Yes - this is a ### organization - Best Buy. They ripped me off on a computer I bought there - that was broken - and then refused return. I asked them repeatedly to produce paperwork, wording denying my return - and they couldn't provide any.

They were rude, unethical, grossly unprofessional, and totally inept - from the manager to the guy at the door. This is Best Buy Ocoee.

I contacted the corporate office - and they were just as inept. After 5 emails back and forth - they could not produce any wording also - but have done nothing to appease my situation.

Basically - long story short - is that Best Buy stole from me.

I will never set foot in one of their stores again -- and recommend anyone else NOT buy from them.

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BBY
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Nov 07, 2007 10:29 am EST

It depends on what band the store is. There are 6 different "types" of stores and each has it's own planogram style. With a little research on your part, which all consumer's should do. You would have been able to match model to model. Consumer's should really do a little research before making purchases, or trust the sales person, which in this case he was not given a chance to explain the different products. If you would have seen the non portable players at 99 or more but a portable one for 49.99, that would make a light go off in my head.

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12:00 am EDT

Best Buy Extended warranty on samsung 42 & plasma tv!

On April 13, 2003 I ordered a plasma TV with a four year extended warranty from the Best Buy Store in Cleveland, Ohio. I was on a six month travel order with the Department of Defense. I was assured that it would not be a problem when I received the unit as I was planning a renovation when I returned home to San Diego, CA. The clerk told me the dates did not matter. The TV was delivered September 13, 2003 and the Best Buy installers attached it to my wall hiding all the wires on Sept 17.

There were a couple other problems such as I did not get the wall mount I paid for. I paid for an articulating wall mount and ended up with a flush mount as an even exchange. The store manager here in San Diego told me that I had to go back to Cleveland store for remedy, which I knew was a lie. The next thing that happened was that I bought a garbage disposal and a dishwasher as the first step in the renovation. I have a witness where their installer wanted to take my copper plumbing and replace it with plastic. I stopped shopping with Best Buy after that point. Back to the TV...

The TV operated fine until Sept 4, 2007 then TV suddenly went out. Although I thought I still had a few more days left on the warranty Best Buy informed me that the warranty had started 5 months before I received it, April 13, 2003. Best Buy refunded me $41.62 as a proration on the extended warranty. I found out from Samsung that the TV was manufactured in Korea 17 days after Best Buy said the warranty started. Samsung also showed that their 24 month warranty started from the date I received it, Sept 13, 2007. Samsung also shows Sept 13, 2003 as the date of purchase. Best Buy did not return my calls.

I went to small claims court November 1, 2007. The judge claimed that Best Buy cannot start a warranty on a product made in Korea before it's date of Manufacture. The judge ruled that I am entitled to costs of Best Buy repair service visit of $100 and have the TV fixed or replaced.

Best Buy are the only people that I speak to that cannot understand why. Even the judge spent most of the time explaining it to them. I am worried what they will do next.

Beware people!

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Best Buy It turned out to be a nightmare

Sony Vio and Best Buy.

I bought a Sony laptop Model VGN-FZ140E on August-31st 07 from Best Buy. It turned out to be a nightmare.

I noticed the day I bought it, it crashed about 4 times the same day, and I was departing for the Philippines on the 2nd Of September so I had to take it with me on this trip. While I was gone it crashed about every third time I turned it on, it would go through all the start up and when it was ready to use it would crash.

The error message was Blue Screen Error. I looked at the error log on the Laptop and noticed it had crashed 30 times from April ' September, before I bough it. Yes I bought it new in the box. After talking to Sony tech support ha, I reinstalled it back to factory condition and the first time it started it crashed. After I returned to the US on the 17th October I called the Sony Tech support again and they told me to take it back to Best Buy, they gave me a number for the return but I tried to explain that the problem existed before I bought it and I just wanted it replaced, they told me to use the number and they will otherwise Best Buy to replace it. I went to best buy the same day and they would not replace it even after explain I was out of the country and the Manager told me it makes no difference if I did not return it in 14 days it would have to be sent back to Sony. 'Talk about compassion' the manger was rude and not interested in looking at the history log or my Passport, in fact he told me to have a nice day and walked away. I have never been treated so badly by a shop before. I don't ever plan on buying anything from Best Buy again and I spent over $5,000 last year alone. Is this what they call loyalty? Now I have no laptop for 4 to 6 weeks! GREAT JOB SONY and Best Buy need to look at get some staff that can talk to customers.

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Best Buy Best buy won't replace or credit a defective product

My complaint concerns Best Buy Inc. They do not back the products they sell. If they sell you a defective product that does not reveal itself within 30 days after purchase, they refuse to allow it to be returned for credit or replacement. They will not allow consumers to complain directly to the store manager.

On August 3, 2007, I purchased an XM Satellite Radio Boom box for $104.99 and an XM Radio receiver kit for $39.99 for a total cost with tax of $156.94. The display screen of the receiver began to malfunction about the third week of September. I waited a week or so to see if it was the XM radio signal that was the problem. After the display of the channels began to disappear soon after I turned it on, I called XM Satellite radio. After hearing my problem the XM Radio technician told me I should take it back to Best Buy where I bought it because the receiver was not working right.

Today, October 9, 2007, I finally found time after work to bring in the radio boombox and receiver. As soon as the clerk at the repair desk saw what I had brought, he said that he was pretty sure that Best Buy would not be able to help me. He said We do not repair these. Since you bought it over 30-days ago, you will have to talk to the manufacturer (AudioVox). I showed him my 12 month warranty from AudioVox. I stated that Best Buy ought to return defective products to the manufacturer and honor the warranty by replacing the defective receiver by another. He stated that he could not do anything for me and started to wait on another customer.

After asking to see the manager, Ryan Travis, Deputy Counter Intelligence, met with me. I told him that I felt a 30-day return policy should apply to only those products that had not stopped working and that Best Buy should respect the 12-month warranty on the receiver set by the manufacturer. That is the way stores used to do business. If your vacuum cleaner or coffee pot was defective, you could always get a refund, a store credit, or replacement from the store where you bought it. The store dealt with the manufacturer. But Mr. Travis told me that he could not repair my receiver and he would not replace the receiver or refund my money. He said that I had to contact AudioVox.

When I asked to talk to the store manager, he said he was the store manager. After pressuring him, since the card he gave me obviously did not indicate that he was any kind of manager, he told me the manager was not in the store and he was acting for him. He gave me the number of the Best Buy customer service line.

I called the Best Buy corporate customer service center from the Walnut Hill parking lot. I spoke to Steve (no last name given). I explained that I intended to file a complaint but wanted to give the store manager a chance to hear me out. I told him that I believed a store should back up the products it sold. I told Steve that I planned to complain online because I thought consumers should know that if they buy a defective product from Best Buy, they are SOL if the product does not malfunction within 30-days of purchase. Steve tried to contact the store manager, Don (no last name permitted to be given), while I waited 10 minutes in the parking lot. When he got back online he was quite apologetic. He said that Don, the store manager, was quote unavailable. He said he too had gotten no where with Ryan Travis.

So now I am supposed to send AudioVox (located in New York State) my receiver and ask that it be replaced. In the meantime, I do not have a radio that I paid over $150 to listen to.

What I want first is for Don to get the guts to talk with me about this issue. Second, I would like Best Buy to change their return policy for defective products. Who would buy anything expensive like a computer (14-day return policy) or entertainment electronics (30-day return policy) from a company that will not let you return it if it is defective!?

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LauraMH
Fernandina Beach, US
Aug 10, 2022 12:39 pm EDT
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I bought a 5 year extended warranty for a TV and at the time of purchase, asked specifically if they would come to the house to fix it - or if I had to bring it in - and they said yes, because it was over 42" and they pointed this out in the warranty. I told them the house was far from a technician and they said that my warranty guaranteed either in-home repair, or replacement, or refund (the refund being a last resolution).

Less than a year later the TV broke but Best Buy continues, for hours, to shuffle me from one person to the next. They are inconsistent in their responses (promising to come out, saying they "can't get a truck to me", saying they don't have help, etc. The ONLY consistency is that they obviously do not intend to help. When I asked to speak to a manager, after being with the 3rd person in 3 hours, he said that previously they did in-home for over 42" but now only for over 50". I told him that my warrant stated that I got in-home. He refused to help, and when I ask for names so I can write up a complaint, they give me first initials or sometimes first names, and no other identifiers. Clearly they have no intent to honor the law, based on what I have observed. One "manager" stated that they could refund the warranty and I stated that if I had a hurricane insurance policy and a hurricane destroyed my home, I would want the home replaced - not my premiums back. What is going on? Best Buy used to have good service but this is unbelievably bad. I have spent tens of thousands of dollars at Best Buy and will never buy another thing there again. I am disabled so driving several hours to a store, even if someone helps me load up the heavy TV, is difficult for me. That is why I paid for the warranty and questioned Best Buy at the time of purchase to make sure it was in-home service. Although most of the employees were polite, it seems that from a corporate level they don't care and they don't seem ashamed about it. Why spend money on TV ads when you're going to treat customers this disrespectfully?

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Aimee Terry
, US
Oct 18, 2020 7:27 pm EDT

They have changed their policy. It is now only 15 days. And my issue was with a product with a warranty that was manufactured by the Best Buy In House brand - Insignia. Same issue. 1 year warranty. With this in the warranty.

How to obtain warranty service?
If you purchased the Product at a Best Buy retail store location or from a Best Buy online website (www.bestbuy.com or www.bestbuy.ca), please take your original
receipt and the Product to any Best Buy store. Make sure that you place the Product in its original packaging or packaging that provides the same amount of
protection as the original packaging.

They STILL don't honor the warranty. Even though it is a Best Buy brand and the warranty even states to return it to a store.

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Very upset person#12
Dover, US
Jul 11, 2011 1:02 pm EDT

July 11 2011 I bought a digital camera from here and in less than a year of owner ship the zoom failed. They no longer had my brand of camera and the old one was not worth repairing. I had to swap up to the next model. Now I just got a flat screen TV from here and less than 24 hours later it is dead. All this and the computer I purchased from here has problems too. The computer is a couple months old. I got burned three times. I will never take my business to Best buy again!

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Aimee Terry
, US
Oct 18, 2020 7:30 pm EDT

I had NO idea they were like this. I had been a very loyal customer. No more.

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techiedave
Oak Lawn, US
May 10, 2011 6:08 am EDT
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Same Issue

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deemarie
Saint Paul, US
Dec 15, 2010 1:08 am EST

I bought a $900 lap top at Best Buy yesterday. When I took it out of the box I saw that the bottom panel was warped. I went to go bring it back today. It was determined to be a factory defect. Best Buy kept $100 of my money since there was a 'service' performed when the geek squad pre-loaded virus protection on it. When a computer is purchased at Best Buy there is an option to buy it already set-up. This is considered a 'non-refundable service' by Best Buy. The right thing to do was to fully refund my money on a factory defected lap top that was returned within 48 hours. I lost that service when I had to return a factory defected lap top so I deserve a full fund. This is a nasty trick done to the consumer. Also it was a HP 6-3155dx/core 13. Letters will go out.

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Aimee Terry
, US
Oct 18, 2020 7:29 pm EDT
Replying to comment of deemarie

That is horrible. They should be ashamed.

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Tom2u60
Venice, US
Jul 27, 2010 7:32 pm EDT
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I don't like Best Buy. I was promised a Blu Ray player with the purchase of the TV. They claimed
it was on back order but I never received it. Obviously it was a come on to buy a TV. My remote
for the TV has now quit working. I am fed up with Best Buy.

Tom in North Port, FL.

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Lynny101
Detroit, US
Mar 19, 2010 10:42 am EDT

Hello

I purchased a video camera for my daughter at Best Buy. The battery would never keep a charge. Best Buy replaced the mfr battery with a generic, which also never worked. We just gave up on the camera, and newer technology made it obsolete.

Best Buy depends on people either not complaining or giving up, etc. I knew the first time that I went in that store that they were just trying to drive the competition - good stores like Circuit City that provided actual customer service - out of business, and then everyone would have to put up with

Please remember that even when the RETAILER has a 30-day return policy, the MANUFACTURER warranty of fitness is ONE YEAR, and the retailer has to honor that. They may force you to deal with the manufacturer yourself, but they have to provide the necessary information for return, or if the manufacturer authorizes replacement, work with them to replace the item.

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neb1
Grand Island, US
Jan 05, 2010 8:28 pm EST

Best Buy is only BEST making False statements Employing totaly Worthless Manegment, the Best part of Best Buy is them HOPEFULLY someday closing the door's to their Gates of HELL

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Linda Medrano
Vidor, US
Dec 24, 2009 6:44 am EST

Best Buy, Sony and the warranty doesn't mean anything. They do not back their products, warraty thats a joke, and Sony & Best Buy sell defected products. Bottom line!
Don't buy a Sony product, or shop at Best Buy!

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jojo518
West Lafayette, US
Sep 21, 2009 10:26 pm EDT

I worked as a REP 2 (customer service) for Best Buy for a little over a month before I realized that this was not a company I wanted to be aligned with. Failure to honor warrantys, charging ridiculously high restocking fees, coercing customers into buying "extras" that they don't need and not honoring advertised prices are just an example of their underhand business tactics. I also noticed that management was not willing to deal with customer complaints and that I, a part time hourly employee was supposed to diffuse the situation myself. FORGET IT! I will never shop at Best Buy again and I strongly encourage you to do the same. I was actually trained to try to talk a customer out of returning products... asking lots of questions and calling department heads over to talk to customers to try to discourage them. I felt uncomfortable with these tactics. If a customer buys something and decides it isn't really what they wanted, or recieved a gift they don't like, they shouldn't be harassed about returning it. Best Buy should be ashamed of themselves. I know I am!

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Best Buy I will never trust their services again!

Best Buy
www.bestbuy.com

On 3/25/07 we purchased a 42" Plasma Hewlett-Packard HDTV. On 08/10/07, we started to get 2 lines running vertically in the middle of the TV. And YES I do keep extremely detailed notes of everything and for this - I am glad I did.

8/12/07 ' Called 888-Best-Buy and s/w Amy who said she would refer the issue to New England Television Services @ [protected] and they would be calling WITHIN 3 days with a day/time for services.

8/16/07 ' Called 888-Best-Buy ' s/w Theresa @ 3:34PM, explained NO one called us and the phone # provide was not correct. She said the information would be forwarded to Best Buy's 'Specialized Team' and that NO notes were made of the prior call.

8/18/07 ' Still NO calls received from ANYONE regarding the television. Called 888-Best-Buy yet again and s/w Pat, who said that because the TV was still under HP's warrantee ' we needed to go through them first. Call was transferred to BOB @ HP. Bob tried to troubleshoot and then said a part would need to be ordered and that once it came in, I'd be called for service and that I should receive a call back within 7-10 days. Was given case ref# [protected]

8/30/07 ' Once again ' no return call. Called HP, s/w Martina who told me that it was ME who was suppose to call and set up the appointment? And because I didn't call back, the trouble ticket was closed out! She opened another trouble ticket and said that a part had to be ordered and it would be delivered on 9/10 and that we WILL be receiving a call from the service tech WHO will be picking up the package from Fed Ex. We were to be contacted 1-3 days prior to the technician coming to fix the television. Was given a tracking # CSO-KQB795-01.

9/13/07 ' No call yet again ' called HP, s/w Julio who said the part was on backorder and had no idea when it would come in but it would be sent once it arrives. Had my name and email incorrect on file even though it was spelled several times when calling in.

Called our local Best Buy and s/w Brian, TV Manager who said to call 888-BEST-BUY

Once again ' called 888-BEST-BUY ' s/w Pat again who said someone from the service center would call within 2-3 days to schedule service.

9/14/07 ' Received a call from Best Buy to let us know they set up service with New England Television and we should be receiving a call from them for service.

9/17/07 ' Part to fix television was delivered at Fed Ex but no one pick it up

9/19/07 ' NO CALLS FROM ANYONE! Called HP ' spent 25 mins on and off of hold and s/w Sabrina. Explained the part is at Fed Ex ' need to know if/when someone is picking it up and when we can expect the TV to be fixed. Was told that she needed to place a note at the tech facility that it needs to be picked up and she was going to contact her supervisor and would call back. Called back at the end of her shift saying she never was able to get in contact w/her Supervisor and that she'd call back on 9/20/07 with information.

9/20/07 ' Called HP, s/w Jorge @ 10:15am. He said the computer system was updating and he was unable to bring up the information/account. Explained we last s/w Sabrina who was suppose to call back and he said he'd follow-up once he was able to log on to the system and call us back. NO RETURN CALL RECEIVED!

9/21/07 ' Called HP again, s/w Jorge again, said system is still down, still can't pull up any info. Asked to s/w a Manager, Supervisor or General Manager ' said this was not possible and that once everything was back up, he's call back.

Called 888-BEST-BUY ' talked w/ Davis who provided New England TV phone # [protected]. Said he talked w/ a tech @ New England TV and that he will fax the info over? This was suppose to be done on 9/13! New England is suppose to call us back.

Called Wyomissing Best Buy store where the TV was purchased and s/w Michelle who said she was the ONLY manager available. She said she'd be contacting 888-BEST-BUY to figure out what is going on and will call back.

Called Best Buy Corporate [protected] ' asked for Complaints dept ' s/w Cathleen in complaints who I explained everything to and she put me on hold while she contacted in-home repair. S/w in-home repair who assured me that someone would be contacting me from New England TV shortly. Person was non-helpful and could not tell me anything other then what we've been told from the very beginning. Cathleen from the Complaints dept issued a complaint ' case # ' and said if no one calls within 24 hours, call her back @ [protected]

Received CB from Michelle, Wyomissing Best Buy Manager who said if we didn't hear back from anyone by Monday to call back and she'll see what else she can do.

9/25/07 ' NO CALLS FROM ANYONE! Called Best Buy Corporate [protected]:37am)' s/w Cathleen again, said she was going to call another department to see if she can get us a replacement model and will call back.

Received CB from Cathleen ' said they are going to put a request in for a new television b/c they have not had a response from New England Television. We should be hearing from In-home installation within 3-5 business days. If no calls, will contact Complaints back again.

10/2/07 ' 5 business days later ' no calls from ANYONE! Called corporate, [protected] ' reached VM for Cathleen, LVM asking for a return call to follow-up on the case.

10/3/07 ' Called Corporate - [protected] x60485 ' still reaching VM for Cathleen.

Called Corporate - [protected] ' asked for the complaints dept again. Transferred and s/w Jenny who told me she could see my case # and there was also a second case # and that she would have to check to see if the replacement was approved. She put me on hold, came back and of course it was not approved yet. She said she'd have to call in-home installations again and see if she could learn anything further. Put me on hold, came back saying In-home did approve it on 9/26 and the store should have received the approval authorization. She needs to search for the confirmation # to take to the store but she needs to find the confirmation #. Said she will call back ' would not provide her extension - case #. She called back in about 5 mins, gave me the approval code and said we should take the TV, case #, receipt, warentee back to the the store for the exchage. Also received a call from someone in in-home installation giving the same approval code.

10/8/07 - Go to Best Buy and are told they no longer sell this TV (which we only purchased 6 months ago!) and we'd have to pick a new TV. We looked, found two and of course they didn't have either in stock. We picked one that was $100 cheaper - go to exchange the TV and they tell us we basically will eat the $100 difference b/c they do exchanges feature to feature, not money to money BUT if we wanted one more expensive, we'd have to pay that difference! PLUS our extended warentee we paid for will cover the new tv BUT is post-dated back to the original date of purchase of the 1st tv? Now - who ripped who off? I will NEVER - EVER buy anything else from Best Buy ever again. I have an office I have to fully furnish and will NEVER trust their services again.

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Best Buy - Customer service (or lack there of)

Best Buy Canada www.bestbuy.ca I bought a DVD from Best Buy, tried to watch it at home and it started freezing. Took it back wanting to exchange it for a working copy... the girl there then tells me i can't exchange it because there is a scratch on it, and that my DVD player scratched it. I told her i play tons on DVD's on my player and just played 2 that...

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Best Buy Read the back of your receipt!

Best Buy
www.bestbuy.com

Do you always read the BACK of your receipt? I can't say that I ever do, as I assume they are advertising. Best Buy's policy to no refunds or exchanges after 30 days. I was at 35 days, the product was still shrink wrapped, so it was clear it had never been opened. The manager said he was unable to over-ride policy and said I should call customer service. I was on hold for 20 minutes, only to be told the exact same thing- no exceptions.

Were talking over $350 dollars! After buying thousands from that store over the years, all of which they had on file and couldn't care less.

Never again.

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norobin
,
Jul 07, 2008 5:14 pm EDT

Same thing just happened to me today. One of Best Buy's worthless remote control "cones" that were supposed to enable us to change the channel from another room...didn't work.

Their installation guy came out and installed our new TV, the remote control cones, etc. and they didn't work. He said he'd come back and try to work with them again. In the mean time, I decided to go another route and took the "cones" back today.

"You mean you won't take them back, even though they don't WORK?"
Right.
"And it doesn't make any difference if we purchased this, along with $2000 worth of TV?"
Right.

She just kept saying, "Right." So I finally said, "Well, I'll tell you something I'M RIGHT about, and that is that Best Buy just lost a good customer."

And I turned around and walked out, stopping two customers on my way out and telling them to be very careful about their purchases.

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Best Buy Deceptive restocking fee. Treat customers like crap!

Just to let everyone know Best Buy treated me like crap. I spent $2,000 on a Sony Vaio and was assured by the salesperson - upon reading my hesitance about parting with two grand - that if the laptop did not function correctly or if anything was wrong with it I could return it.

The laptop was crap. It shutdown randmonly, bluescreened, flickered, froze up upon opening more than one application at a time, etc. Not what you expect from a Sony. And certainly not for two grand.

I returned it to Best Buy TWO DAYS LATER. I was told I had to pay a $360 restocking fee. I spoke with the clerk, the assistant manager, the store manager and the regional manager and all told me they would not take the laptop back unless I paid it. And all told me that "just because it doesn't perform the way you want to doesn't mean it's defective" (their policy is that restocking fees are only waived if products are defective). How blue screening and shutting down in the middle of using it is not defective is beyond me.

I filed a complaint with the DCP and fought the charges with my credit card company. Luckily I won, but I would hope no one else has to go through this. BAN BEST BUY WITH ME!

I now order all my electronics through careful research on restocking fees. Best Buy SUCKS!

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wcj1920
, US
Dec 10, 2008 9:59 pm EST

Maybe y0u should read the back of the receipt! If best buy was to tell you their FULL return policy, you probably would not have enough time to listen. On the back of the receipt it tells you their full policy. Quality is not a defect in the system. And you are right if your computer is bluescreening, you have to ask yourself is it a defect because of what I did(like putting software or visiting a site which causes you to get a virsus) or because it is just a manufacture defect. Believe it or not people (without knowing that did you did) defect their system themselves.

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Helder Almeida
,
May 23, 2008 3:51 pm EDT

BestBuy should be named WorstBuy. I had already a bad experience with them some months ago. Nowadays when I ask to someone buy something in USA I demand previously not to be from "Best"Buy...

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Best Buy - Horrible customer service!

I think this email to Best Buy explains it best: To whom it may concern, Let me first tell you that I freelance as a computer tech, and do data backup for my clients. This leads me to need at least 20 external hard drives a month. In the past I would get them off the Internet, J&R Music World, or B&H Photo. About a month ago I noticed a good sale...

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Best Buy Hung up each time I call the store!

Best Buy, on South Hayes Street, in Pentagon City, Arlington, VA.

I called the store three times to find out if they had a specific computer product. Each time, I pushed the number for the computer department. Each time, someone picked up the phone and then hung up. When I called Customer Service at the store and described the problem, the person who answered said, "that don't got nothing to do with me."

I asked for a manager. After 15 minutes on hold, I hung up.

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Mr Snuggle
washington, US
Aug 31, 2009 5:06 pm EDT

terrible customer service is plaguing the USA and the world and it starts with under paid unhappy employees giving you attitude because its the only perk they get. The pay is nonsense and these kinds of jobs are not what kids grow up wanting to be. They all know it and sadly so do we. But somehow we shamelessly continue expecting some kind of decent service like the ads show us. We can call them out much more than we do and demand they are held accountable for their actions by being a little more cunning. I mean how hard is it to outsmart a bored pissed out best buy clerk anyway, its like taking candy from a baby. Voice recognition is a skill we all have and be sure to use it next time some wanker gives you ### on the phone. If they do it in person go straight to the manager and kick up a fuss like they haven't seen before and that pillock will be kissing your feet before you leave because he knows he can only find another job just as crap and doesn't want the hassle over pissing you off.

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Best Buy Takes forever to get a repair!

I had my television stop working at the end of May 2007. I called in for a repair and I am still awaiting repair today 41 days later. I talked to customer service and they are saying, there is nothing we can do. Sorry out of luck.

Do not buy extended warranties. They have no obligation to fix your problem with any time frame.

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awais_487
Sacramento, US
May 01, 2012 1:52 am EDT

I bought a laptop from bestbuy 14 months ago, some dead pixels appeared on the screen so i turned it in, they returned it after repairing, but screwed something else, turned it in again (i noticed the problem when i was at the store to pick up my laptop, so i didn't even take to home) they changed video card and returned to me, but this time they screwed a lot, laptop would crash every now and then, just used for a day this time, so turned it in back again, they changed the motherboard and returned it, took it to home, used it and noticed another issue after a little use, when battery would be almost getting empty, windows will process to go to sleep mode and instead would just crash. had to use the laptop for my job critical work so used it for a week and turned it back to bestbuy last night and they said they are sending for repairs, its the 4th time its going for repairs, and its been 2 and half months during all these repairs, i bought it for my use not for best buy to keep it and do experiments. they won't even acknowledge it a LEMON under NO LEMON POLICY. best buy suck big time...

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Kayla
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Apr 11, 2008 5:52 am EDT

In most cases, it is best you buy the warranty. They can completely replace the item within the warranty time-frame depending upon what's up with it. I have had trouble with Kodak cameras, so I bought warranty. The motor on it crapped out after 1 yr and I got a brand new one. Excellent investment.

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Justin LeJeune
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Feb 02, 2008 8:18 am EST

I'm kind of mixed about the investing in an extended warranty. In my case, my television crapped out three years after I bought it. Once the repair man arrived to fix it, he said he would have to replace the optical drive and the color wheel. I'm thinking thank god for the extended warranty. Then I called Best Buy to find out when I could expect a return from the technician. They informed me Mid March would be the time frame because the parts are on back order. My TV died in the beginning of January. That was unacceptable to me. The store manager felt sympothetic to my situation but couldn't do anything. I read the extended warranty fine print and there is no mention of a time frame in making a repair. I think full disclosure should be a matter of practice, however, that may shy people away. I'm thinking about protesting at the store. Since I can't watch TV till march, might as well spend the time trying to save the next ignorant soul who falls for their gimmic.

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xxxxyyy
xxxx, US
Dec 30, 2007 1:00 pm EST

...Same problem...still reviewing the service company's recommendation 30 days later...

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Ron Rawlinson
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Dec 14, 2007 5:32 pm EST

Best Buy Sux!
We are having the same trouble getting BB to do anything about our broken TV. The service company has recommended they replace the set... but they just say they will review it. 45 days of reviewing is enough!

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12:00 am EDT

Best Buy Performance plan is a rip off!

Purchased dyson dc-14 vacuum along w/best buy performance service plan. They sold the plan telling me any problems at all, just call us and we will take care of it!

The hose on the dyson has a large crack which is expanding.

Called best buy - they do not carry parts for dyson at all. If I want, I can get the part then replace it and they will reimburse me! I did not pay for an extended warranty to fix it myself!

I did not pay to buy the part and wait on them to reimburse me. Since they won't fix it, after I paid for them to - why would I believe they will send me the money?

I spend an hour on the phone w/3 different people and 1 supervisor for best buy - that's an hour i'll never got back. They hung up on my twice!

I have the option of a pro-rated refund of my contract. Why pro-rated - they would not have honored any part of it since they can't get the parts!

I will never purchase from best buy again!

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bajaskier
Fond du Lac, US
Mar 11, 2008 2:33 pm EDT
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Best Buy, Circuit City, American and the like are in the business of selling service contracts, not merchandise.

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Best Buy Extended warranty issue

I purchased a Sirius Sportster unit from best buy on 3/12/06 including the installation, car kit, extended warranty, home kit and all the total was $349.67.

Approx two weeks ago the unit quit working and I thought no problem, I bought the extended warranty so I'll go back to best buy and exchange for a new unit and be on my way.

After over 45 minutes in the store and speaking to 4 different best buy employees (on the first trip to try and resolve this) I learned that the unit I purchased had been discontinued and the only thing that they could do was to replace the unit with a comparable. I was fine with this but it would include bringing the car in to uninstall what I had purchased and then install the new unit. My wife and I were told to bring the car in any time and that there would be no charge for anything and that best buy would swap out the units.

Day two (the next day). We bring the car in and are now told that we will need to make an appointment even though they currently have no vehicles waiting for installation. We decide to just leave the car so that the install can be done at best buys convenience. As we are negotiating with the install person she states that "you will have to pay for the uninstall and the reinstall of the units". This is totally different then what we were told the day prior. She said that she would have to go get the manager because "somebody was going to have to pay for this and it wasn't going to be her". Apparently best buy out sources installs to an independent third party even though they are in the store and have a best buy shirt on.

The manager (Benji Inman) immediately took a defensive tone and basically said that yes we would have to pay for uninstalls, reinstalls, adaptor kits and anything else that they used which was going to be north of $150.00. Which is more than the cost of the new unit. I stated that I was not very happy with that due to the fact that I had bought an extended warranty for the unit and that I just wanted that unit replaced. It is not my fault that the unit has been discontinued. Also we were told the day prior that we would not be charged for any of this. I even stated specifically the employees that we discussed this with us and Benji stated that was not the case because those employees knew better. I would like to know how he knew what was said when he was not there. Benji stated that I could call 866-bestbuy and complain but that it would not do any good because they would just send him an email and he was just going to give me the same answer then.

I also asked if best buy could check and see if the unit was available somewhere else and he said no. (I have since emailed Sirius and there are units available in the market.)

The thing that burns me is the fact that I went in the store on day one and was given the instruction by best buy staff of what to do. On day two the story totally changed. The manager was so arrogant that I had to keep asking him "you're the top manager here"? I could not believe that a manager would have the attitude and poor customer service this guy had.

I'm out the $350.00 that I originally paid for the unit and components not to mention the jam box that I bought later that will only work with the now discontinued unit which was another $120.00 so I'm close to $500.00 out of pocket over this.

I also mentioned to the "manager" that I know I have spent over $10,000.00 in best buy and he is loosing my business over this install issue which I'm sure costs the store $50.00. I'm in the service business and I would never loose a good customer over a $50.00 issue. Stupid business.

I will never spend another dime in best buy (from now on to be known as "worst buy") nor will any of my employees, family, relatives or friends if I can help it.

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Linda GF
, US
Dec 07, 2010 11:01 am EST

I bought a new top of the line LG washer

and the clerk advised the ex warranty---3 years---I bought as it had a full one

year warranty from the mfg.---4 years of coverage---right?---wrong! I lost my job a couple of years ago---trying to live on SS and raise a Greatgrandson---we manage, barely---then this spring my washer quit---I called the Best Buy servie center and gave them all the info and they set up an appointment for service and the service rep called me to confirm====then they did not show up or call----I called them and they said I

needed to call Best Buy----after several attempts to talk with anyone that knows what is going on---I was informed my extended warranty actutally

started the day the waser was delivered!---overlapping the factory warranty!I have called, written, and to no avail-----I am 72 on a limited income and cannot afford to have my washer repaired----people that buy from Best Buy needto be forwarned about the

warranties they are scamming the customers out of!

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The Customer
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Apr 06, 2008 12:31 am EDT

I had read that purchasing the Best Buy extended warranty was not really necessary. If the product you had purchased was going to fail it would most likely do so within the first year when the manufactures warranty was still in effect.

Wrong, the Gateway laptop computer I purchased did fail within 8 months of purchase. However Best Buy continues to have you return the product to their service department where no service is performed. After they are certain that the warranty no longer applies, they tell you to get lost. You did not buy an extended warranty and there is nothing else we are going to do.

What a terrible organization, Best Buy.

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Best Buy - Unacceptable repair and customer service

I purchased a 42" LG Plasma tv from best buy approximately 10 months ago. I have been a regular customer for many years and I am pretty sure that is over now. 3 Months ago my TV made a pop sound and the screen went away. I called in to Best Buy repair and opened a repair ticket (Job code 5916582). I was told the earliest the tech could come to my...

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Best Buy It should be called worst buy!

Once again I am asking myself why the heck did I ever go to best buy! I mailed an overpayment of $200 to the retail services so I could begin paying my debt back quickly. Well, they "said" they didn't receive the payment ontime (I mailed it well over 2 weeks early and the distance for it to arrive in ca takes 1-2 days max). They then said the check was rejected by my bank for nsf and I was assessed $29 for returned check fee, $25 late fee and other "related" and finance charges. My account is now higher that it was at the original purchase and I over paid by almost $200! My bank on the other hand said there was no nsf at all and no attempt was ever made by best buy to cash the check. I use washington mutual, not a mom and pop organization!

I have used bb before and it is all coming back to me... They seem to hold your payment until it is overdue and then charge you payments. I knew I hated them from the past, and am now quickly remind of this illegal scheme. It is my fault however for setting foot back into the store. Now I have to have proof from my bank (An additional $25) that the check did not clear or that there ever was an attempt, only to get the $25 credited back to my account... So what, now I am out an extra $50?

Best buy is exactly opposite... It should be called worst buy.

Aggggghhh... Go anywhere else to purchase electronics... It is not worth the few bucks you think you are saving.

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whfoster57
Vidor, US
Apr 21, 2012 12:39 pm EDT
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This is the second time these crooks have stuck this fee on me! I just sent them this email perhaps we should look into a huge class action law suit.
Over three years ago I cancelled that damn "Debt Cancellation" crap you charge me for each month it is my fault that I have not paid attention because I have made the mistake of trusting your company, I demand you stop charging for this garbage as it is preventing me from reducing my amount on my account. Charging my for this service after my having canceled it over three years ago is "Deceptive Trades and Practices" on your companies part if this scam is not stopped immediately I will be forced to file a complaint with the Texas A/G's office.

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unethical1
Archer, US
Jan 12, 2010 3:37 pm EST

Does anyone know if there is a lawsuit against Best Buy? I have read numerous posts regarding the same topic, but where is the lawsuit, stop complaining and lets do something about it. They are messing with our credit, our money and our lives. Without a good credit history we can't buy anything and that affects our lifestyles. That affects our families lifestyles. WE need to do something, tell me where to sign up for the lawsuit.

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hibdon
Pahrump, US
Sep 18, 2009 3:03 pm EDT

I also have an account with Retail Services. They are constantly like every other month changing my due date on my credit account. I have figured out they are doing this to get an extra $40 a month out of me for late charges. I can't even keep up with the due date anymore. I pay my bills electronically through my bank and get a confirmation number and everything but Retail Services of course is the only one it takes 3-4 days to get and somehow they always change the due date enough that I miss it by like one day and they have the audacity to charge a late fee after it! I thought legislation was suppose to be changing the laws so credit card companies couldn't do things like this!

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ocpd1251
Oklahoma City, US
Aug 11, 2009 10:45 am EDT

I too, like so many others I am now seeing, have repeatedly been a victim of Best Buy's Retail Services. My payments are mailed in a minimum of 5 business days before the due date on my statement and yet my payments always seem to post the day after the due date with, of course, the $39 late fee. We are all being ripped off and somebody needs to do something to stop them.

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qednick
San Antonio, US
Mar 07, 2009 7:09 pm EST
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I have an account with Retail Services (HSBC) and recently mailed in a check for $300 well in advance of the payment due date. Yet the payment wasn't posted to my account until the day after the due date. Hmmmmm. I just checked my account online and they charged me $39 in late fees! What a surprise!

So is there a class action lawsuit against these clowns or what? If so, what's the details? I'll sign up immediately.

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Laughing at the nonsense
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Aug 14, 2008 4:38 pm EDT

You only HAVE to sign in one place on any application at Best Buy for a credit card. Account shield is generally outlined in a green box. If you do NOT want account shield then you must sign on the line below saying "No thank you." There is paperwork done the following morning that requires the opening admin to check for accuracy to ensure that someone was not signed up for account shield when they declined out.

The reason why the employees in the store and managers for that matter get miffed about credit card issues is because honestly, there's nothing they can do. They would call HSBC on the same number the customer would and would have to be put on hold just the same. Best Buy does not have a direct line to bypass all the waiting and nonsense. Once they get on the phone with someone HSBC will not speak to Best Buy on behalf of the customer due to customer privacy regulations. The long and short is that you're better to call HSBC directly and duke it out with them because at the store level they are useless when dealing with that outside party.

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SMcGrew
Washington, DC, US
Aug 13, 2008 9:54 am EDT

Re: ATTORNEY ADVERTISING

My name is Sean McGrew, and I’m a Legal Assistant to attorney Dan Bryden, with the law offices of Sprenger + Lang. We are conducting an investigation of Best Buy and HSBC’s “Account Shield” debt cancellation program. In the past, persons have posted on this blog regarding their issues with Best Buy and/or HSBC. If you would be interested in communicating with a law firm regarding this matter, please contact me at smcgrew@sprengerlang.com. Thank you.

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HipHopapottimus
,
Jun 07, 2008 7:24 pm EDT

It sounds to me like you have a problem with the bank that provides the Best Buy card (HSBC) not that actual company. Learn to direct your anger toward the right company please.

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Ted Jones
,
May 28, 2008 9:43 am EDT

I have boycotted Best Buy for the last 6 years due to problems with their credit card company they use (HSBC). Let's just say I was charged fees that should not have been charged. Fees in excess of $300 on a $500 purchase. The store card has been canceled long ago and I will never shop at Best Buy again in my life. With the internet there really is no need to. Especially since Best Buy over charges for most items anyways.

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Stephen Smith
,
May 13, 2008 4:40 pm EDT

Likewsize I have also had a "Debt Cancellation" charge added on against my expessed desire not to. I do not know if they simply filled out the area and had me sign it with out reading (yes I had been standing in line for 45minutes with a toddler and did not take the time to read the 4 pages of fine print) or maybe they forged it later but HSBC started billing me 12% for the debt cancellation. Note here that my visa is only 7.9% and BB wants 12% "incase I'm unable to pay". HSBC also has a little trick they use to make it seem like nothing. They only refer to it as 1%. Only if you nail their ears back will they admit that it is 1% per month wich of course is >12% per year. They also claim that the percentage is 0 if you have no balance. Real slimy!
HSBC did honor my request to cancell the fee going forward but not the fee's incured. I will not pay the fees incured but I did pay off the money I had put on the card and every month tell hsbc to go fish. Meantime they add on anohter couple of bucks to what they want me to pay. Interestingly they did send a form letter acknowledging my dispute but nothing has ever come of it. The best Buy manager apparnetly has heard this a lot before. He didn't even bother to get my name to look into anything. He just put all the blame on me for not reading the form and catching the "error". I suppose I will have to file in court but I figure my odds aren't good as I am not sure what happended to my copy of hte paer work and even so Iit would do littel to support my claim as it is my word against theirs unless I can get some internal documents from BB.

ComplaintsBoard
K
12:00 am EDT

Best Buy Extended warranty is a rip off!

Two years ago we purchased a laptop from Best Buy and also bought the extended service plan. About six months ago the laptop monitor began to crack, and we took it to the store and spoke to the geek squad. At that time they told us that this is a common problem with the hinges on the laptops but that it wasn't covered under our warranty because it is considered "accidental damage". We argued at that time that it wasn't accidental damage but that the hinges wouldn't move. The recommendation of the geek squad member was to use an external monitor.

We keep the laptop on a desk so we didn't argue the point and removed the screen so that we could use an external monitor. About a week ago we took the laptop to Best Buy geek squad and asked that they fix the hard drive because it had gone bad. The Geek Squad Manager told us, that because we had removed the screen, the hard drive issue wasn't under warranty because the laptop had been "abused". We explained to the manager that the geek squad had told us to remove the monitor when we brought it in for the screen cracking. He even admitted that the hinge problem was a common issue and that even if we had brought the laptop in with the screen cracking it would have been considered abuse, and they would not warranty the hard drive.

We went back and forth for about a half an hour and he told us to call the 1-800 number to get customer service to authorize the repair. When we called customer service they said that the laptop would not be warrantied. They said that they had no control over what would be warrantied because Best Buy warranties are managed by another company. They would not fix the laptop hard drive even though the monitor does not affect the hard drive condition.

We will need to purchase another hard drive or laptop to replace the laptop. Also Best Buy will not refund our entire ($300) extended warranty, only the amount for the year remaining even though they wont warranty the laptop and have never done any other repair on anything we have purchased from them.

Best Buy
Company Address:
21051 Haggerty Rd
Novi MI 48375

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Best Buy Customer Reviews Overview

Best Buy is a leading retailer of technology products and services in the United States. The company has a strong online presence through its website, bestbuy.com, which offers a wide range of products, including electronics, appliances, and home entertainment systems. Best Buy has received numerous positive reviews from customers who have praised the company for its excellent customer service, competitive pricing, and high-quality products.

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Best Buy's product selection is also a significant advantage. The company offers a wide range of products from top brands, including Apple, Samsung, and Sony. Customers have reported that they appreciate the variety of products available at Best Buy, as it allows them to find exactly what they need.

Overall, Best Buy is a highly regarded retailer of technology products and services. The company's excellent customer service, competitive pricing, and wide product selection have earned it a loyal customer base and positive reviews from customers.

Best Buy In-depth Review

Website Design and User Experience: The website design of Best Buy is clean and user-friendly, making it easy to navigate and find what you're looking for. The search function is efficient and the layout is intuitive, ensuring a smooth user experience.

Product Range and Availability: Best Buy offers a wide range of products across various categories, including electronics, appliances, and entertainment. The website provides detailed information about each product, helping customers make informed decisions. The availability of products is generally good, with most items in stock and ready to be shipped.

Pricing and Discounts: Best Buy offers competitive pricing on their products, often matching or beating prices offered by other retailers. They frequently have sales and promotions, providing customers with opportunities to save money. Additionally, they have a price match guarantee, ensuring that customers get the best deal possible.

Customer Service and Support: Best Buy has a strong customer service and support system in place. Their knowledgeable and friendly staff are readily available to assist customers with any inquiries or issues. They offer multiple channels for customer support, including phone, email, and live chat, ensuring prompt and efficient assistance.

Delivery and Shipping: Best Buy provides reliable and efficient delivery services. They offer various shipping options, including standard and expedited shipping, allowing customers to choose the option that best suits their needs. The delivery process is generally smooth, with packages arriving on time and in good condition.

Return and Refund Policy: Best Buy has a fair and flexible return and refund policy. They offer a generous return window, allowing customers to return products within a specified period for a refund or exchange. The process is hassle-free, with clear instructions provided on their website.

Product Quality and Authenticity: Best Buy is known for offering high-quality and authentic products. They source their products from reputable brands and manufacturers, ensuring that customers receive genuine and reliable items. Best Buy also provides detailed product descriptions and specifications, helping customers make informed decisions about their purchases.

Customer Reviews and Ratings: Best Buy features customer reviews and ratings on their website, providing valuable insights into the products and services they offer. Customers can read reviews from other shoppers, helping them make informed decisions. The ratings and reviews are generally reliable and trustworthy.

Loyalty Programs and Rewards: Best Buy offers a loyalty program called "My Best Buy," which provides customers with exclusive benefits and rewards. Members can earn points on their purchases, which can be redeemed for discounts and other perks. The program is free to join and offers additional benefits based on the member's tier level.

Overall Shopping Experience: Overall, shopping at Best Buy is a pleasant and satisfying experience. The website design and user experience are top-notch, making it easy to find and purchase products. The wide range of products, competitive pricing, and excellent customer service contribute to a positive shopping experience. With reliable delivery, a fair return policy, and high-quality products, Best Buy is a trusted retailer for all your electronic and appliance needs.

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  • The nature of the issue, such as a faulty product, misrepresentation, or poor service.
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Remember to be factual and include any relevant information about transactions you had with the company.

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6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Best Buy, such as a refund, exchange, or apology.

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9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Best Buy or other users to facilitate the resolution of your complaint.

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