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Best Buy Geek Squad / misquoted pricing

1 New York City, NY, United States Review updated:

Geek Squad quoted price to fix computer, local store called back to give new estimate for repair. When returned call somehow directed to customer service at Best Buy corporate office. Customer Service advised of balance to repair computer but when asked if deposit already given at store went toward that the customer service agent said yes.
I feel that wrong information was given and instead of Best Buy being liable for the misstake they are standing behind their customer service department and saying that the notes on their end or proof that we agreed to have computer fixed at that price. Not true! Huge misscommunication here...Be very careful taking computer to Geek Squad at Best Buy and trusting them that the price they quote and even call back to approve will be the actual price when you go to return to pick up electronics.

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  • Dr
      13th of Aug, 2009
    0 Votes

    Your post is really hard to understand. Did you have the computer sent to service? Or was it an in store repair? If it was sent to service then prices change as they figure out what's wrong and try to fix it. You have to approve any fixes the service center does and you won't be charged more than the diagnostic fees if you choose to decline any service. The deposit does go towards the diagnostic fee/repair and that's what it sounds like you said? What's the problem with that?

    If it was fixed in store then the prices stay static unless they find other problems (Such as a virus or failing hardware) in which case they will notify you of the problem and ask you how you wish to proceed.

    If you speak the same way you type then I would have to agree with a miscommunication on both sides. No offense, but you're incredibly hard to understand.

  • Gn
      5th of Oct, 2009
    0 Votes

    ^^ agreed

  • Ww
      8th of Mar, 2010
    0 Votes

    The Geek Suad is horrible in pricing! You can take your computer to a local shop for nealy $150 dollars cheaper than the GS! (All things being equal) Stay away from GS!!!

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