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Best Buy / do not shop there

1 United States Review updated:
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On May 31st my husband and I stopped by there after work .He just purchased the I-Mac and wanted to add Windows to it. We purchased and left .We made it home late but he was excited so he went to the computer. When I a woke the day he said he purchased the wrong software. He asked me to take it back. On my lunch break I went to Best Buy I spoke with a lady named Tess she said I could not return it so I asked for a store credit of equal balance. She said and I asked to speak with a manger and she nodded her head and said I am a manager to make a very...very. long story short she stormed off(I don't know why) and came back with the customer service supervisor who gave me no eye contact and blurted out "what's the problem». I should have known then that he was of no help but. We have dealings with Best Buy forever. I started explaining what happened and he abruptly interrupted me and said we can't take it back and "If it was important to your husband then he would have came".Ok, As if we still live in the old days and I am incapable of handling buss. For my husband. We exchanged words him being very unpleasant and me saying how unprofessional and rude the whole experience was so I asked for the corporate number so that I can complain and as I left Bill B and Mark (another horrible associate) watched as I called from my car .They were standing in the doorway so it held open and a family was at the door looking out at me and they were all laughing. I called 1-800-BB they said that the D.M.Michelle would receive the complaint but it's not100% that someone would call me. Last week they E-mailed me offering a 50. gift card. I have never ...patronized an establishment where1.The super/manager head no customer service skills2 I have never. Been insulted and humiliated by a company. No one gave ma an option on how to receive my money back. I e-mailed Windows whom by the way are giving me my money back they also told me that it is a North -American 45-Day money back guarantee that no one at Best Buy suggested. Please do not support this company because it doesn't support the working class people who are full time gamers and full time computer geeks. My husband and I pass by so many other stores to patronize this one and because we receive poor service from the bottom we also received it from the top. The beauty of retail is ..There are other stores that carry the same.

Va
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Comments

  • Ma
      11th of Sep, 2008
    0 Votes

    I purchased a 42" Panasonic tv in Best Buy last November and purchased four years service coverage on it. My tv doesn't work and I calles for service a month a go, the first appointment with the technician was cancelled, the second was cancelled and the third time the finally came to my house, 3 weeks later, but still waiting for the part. I spoke with them over 7 times with this isue but no one seem to care. Best Buy Consumer relations department recomended me to request a replacement and I did, but they gave me five days to receive a respond and 11 days later it's still pending. The part is no where to be found. Every customer service tell me a different story and this got me tired. Best Buy is the worse electronic store ever. If you buy from them don't even waste your money buying coverage because they don't even send the're "Gigsquad" to your house if you don't wait 3 weeks after re-scheduling twice. Don't get cut

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