Best Buy
reviews and complaints

Do not purchase anything from best buy on their rewards or finance charge cards!

It's a total ripoff. I purchased a $1500 plasma tv back in feb, on their reg finance card. They were offereing a promotion of 6 months free of interest, with minimum payments to be made. I knew after the 6months that I would start to charged interest, but was I shocked to know that the interest was 19.5% + a defered payment charge of $165? So, every payment that I made went out the window & basically I owe as much as I did originally when I made the purchase in feb! That's crazy. I talked to the customer service & they basically told me, oh well, you should have read the fine print! Well, I hope they can read my fine print here, because I will never shop with best buy ever again! I put this as a warning to all potential future credit card purchasers as well, dont do it!

My name is Dean Weber, and my family purchased an e machine computer from BestBuy about a year ago. We also purchased an extended warranty. when the computer failed to power on- in august 2008, I brought it back for repair- to BEst Buy at westbury, NY- that was SEVEN weeks ago. The computer did come back once- supposedly 'fixed'- but it still did not go on at all- this, despite the work sheet saying that it was tested!

The computer then went back to Kentucky- which is where it still is- today- 7 weeks later. I do not receive any approximations as to when it will be fixed. In my opinion, the treatment that my family is receiving at the hands of BestBUY is very, very poor. BEstBuy does not seem to care about my online complaining- since I did tell the rep that I would be blogging and complaining- but, in my opinion, BestBuy just does not care about its customers- or at least this customer- my family. They do not seem to want to honor the warranty that my family purchased, This is very, very bad business- and I wonder if anyone else has had his experience with Best Buy- I hope that no one else buys ANYTHING from Best Buy- until they change the way they do business!

Fyi... Beware!

Subject: best buys return policy check out 'snopes' and you will find
It is true! Best buy, my footbest buy has some bad policies...
Normally, I would not share this with others, however, since this could
Happen to you or your friends, I decided to share it. If you purchase
Something from, wal-mart, sam's club, jc penny, sears etc. And you
Return the item with the receipt they will give you your money back if
You paid cash, or credit your account if paid by plastic. Well, i
Purchased a gps for my car, a tom tom xl. S from 'best buy'. They have a
Policy that it must be returned within 14 days for a refund! So after 4
Days I returned it in the original box with all the items in the box,
With paper work and cords all wrapped in the plastic. Just as I received
It, including the receipt. I explained to the lady at the return desk i
Did not like the way it could not find store names. The lady at the
Refund desk said, there is a 15% restock fee, for items returned. I said
No one told me that. I said how much would that be. She said it goes by
The price of the item. It will be $45.00 dollars for you. I said, all
Your going to do is walk over and place it back on the shelf then charge
Me $45.00 of my money for restocking? She said that's the store policy.
I said if more people were aware of it they would not buy anything here!
If I bought a $2000.00 computer or tv and returned it I would be charged
$300.00 dollars restock fee? She said yes, 15%. I said ok, just give me
My money minus the restock fee. She said, since the item is over $200.00
Dollars, she can't give me my money back! Corporate has to and they
Will mail you a check in 7 to ten days.! I said 'what?!' it's my
Money! I paid in cash! I want to buy a different brand.. Now I have to
Wait 7 to 10 days. She said well, our policy is on the back of your
Receipt. I said, do you read the front or back of your receipt? She said
Well, the front! I said so do i, I want to talk to the manager!. So the
Manager comes over, I explained everything to him, and he said, well,
Sir they should of told you about the policy when you got the item. I
Said, no one, has ever told me about the check refund or restock fee,
Whenever I bought items from computers to tvs from best buy. The only
Thing they ever discussed was the worthless extended warranty program.
He said well, I can give you corporate phone number. I called corporate.
The guy said, well, i'm not supposed to do this but I can give you a
45.00 dollar gift card and you can use it at best buy. I told him if i
Bought something and returned it, you would charge me a restock fee on
The item and then send me a check for the remaining 3 dollars. You can
Keep your gift card, i'm never shopping in best buy ever again, and if i
Would of been smart, I would of charged the whole thing on my credit
Card! Then I would of canceled the transaction. I would of gotten all my
Money back including your stupid fees! He didn't say a word! I informed
Him that I was going to e-mail my friends and give them a heads up on
This stores policy, as they don't tell you about all the little caveats.
So please pass this on. It may save your friends from having a bad
Experience of shopping at best buy. It's true! Read it for yourself! Best
Buys return policy.

We bought my grandson an apple I-pod for his birthday about a year and a half ago. The guy who helped us really pushed for an extended warranty. He told us if anything at all happened to the I-pod it would be fixed without question, even if it gets smashed to pieces. Then he said if they can't fix it, it would be replaced, and if the same kind was not available we would be given an upgrade I-pod. Three hundred dollars for the I-pod and sixty dollars for the warranty, which we really could not afford at the time. The pod was recently damaged by a piece of the earbud plug stuck in the pod. We took it back to best buy, they said fine, gave us a receipt marked "no charge" and said they would call when it was repaired. One month later we called them and they said it wasn't covered. after a lot of time talking and the promise of a manager to call, but never did, we called corporate. We got shoved around for over an hour and then was told sorry charlie! My son picked the broken pod up at best buy and left my best buy card on the counter cut in pieces. I will never shop at a place again that practices false advertising and encourages employees to lie about warranties to receive a bonus for themselves!

After leaving this store I was extremely disgusted and to this day, four months later, I have not returned. Best buy had a special in their ad advertising that if you purchased certain DVDs you got free tickets to movies (i believe one of the movies was The Hulk). My fiance who decided this would be a great deal purchased several of these movies one evening. Upon arriving at the cash register he asked a cashier where he obtained the movie tickets and was told they were inside these "sneak peak" boxes. My fiance assumed these cashiers had been informed by their higher-ups and knew what they were talking about so he went on his way after spending $50 at this business. After coming home that evening we discovered the tickets were no where to be found we returned the next day to speak to someone in returns about the situation. After every person in customer service/returns had no idea where they were (though the were advertised in the ad) they called the "media manager" (someone who worked in movies/music) to tell us where they were. He came up and immediately and very rudely told us that we were supposed to by certain "specially marked" DVDs (this was stated nowhere in the ad) in order to get the free tickets. This was the DAY AFTER my boyfriend asked several cashiers and floor assocaites about the special. Best buy was misinforming its employees beyond belief. The manager continued to be belligerent to both my boyfriend and I. As someone who also works in retail, mistakes like these do happen but a polite apology would have been in order considering the fact that my fiance repeatedly asked people the evening before if he was purchasing the correct item for the special. Instead this manager was continuously rude and I became disgusted with this treatment as it was not our fault! I curtly informed him that we would just go to Circuit City where they had a similar special. Rather than apologizing he continued to be rude to a long-time customer who was wronged by his company and his mismanagement! That day I told my fiance I would never return to Best Buy and I never have! My family and I used to spend thousands of dollars of computers/tvs/music/mp3 players etc there but we have never returned! I was utterly offended by teh way Best Buy treated us. I called the complaint department but NEVER recieved so much as an apology or even a freaking mail coupon.

I was speaking to a friend online who told me about a new laptop she bought at Best Buy on sale for $799 I went to look at it on line and there it was on sale at Best Buy for $749 This really aggravated me to see that a store would overcharge a customer and not say the lowest sale price which was current. This friend told me there were many college students buying the same laptop, and i felt bad. I sent my friend an email with a copy of the ad online to show Best Buy that it was their current advertised price. She did get a refund of $53.00. The $50.00 plus the tax. After I encouraged her to go back. I think it’s awful that many others were ripped off and didn’t even know it, and especially young people who are going off to college and have so many expenses.

In 30 years as a buying consumer, I have never been so disrespectfully treated by a company or been given the run around by a company as I have been by Best Buy. They say that if you are a consumer that has a bad experience, you tell 19 other people. In my case, I have told hundreds of people already and it appears that Best Buy doesn't give a damn.

This process has cost me over 18 hours of telephone time as well as 3 days off without pay while waiting for technicians that either don't show or have no idea what they are doing.

I bought a 58 inch Plasma TV from Best Buy in August 07. TV is great until July 08, when HDMI card blows. On July 28, a female Tech comes out from Best Buy (has no business card but her truck and uniform say, The Geek Squad), clearly has no idea in what she is doing, after 30 minutes says she is ordering a HDMI card which should be here in a few days and installed. She sits out in her truck for another 30 minutes assuring me the part has been ordered and leaves.

I follow up a week later on August 7 and speak with Maria in service, and find that they have no knowledge of any tech coming to my house and no part is ordered. Mysteriously, they order the part that day, but how did they know what part if a technician was not here? I continue to follow up with calls to their service department over the next week and continue to get told the part is on order. At this point I have spent approximately 4 hours on the telephone following up with Best Buy.

Around August 10, I file a complaint with consumer relations which in it self is a joke. They don't treat you with respect and they essentially have no authority to do anything. I speak with a Eric Bodelson, a Supervisor after some consumer relations guy named Brian gives me a hard time. Eric makes all sorts of promises like I will get this resolved immediately, etc and then doesn't return calls. I call service again and am told that the part comes in on August 15 and they want to schedule the service call. No one calls me like they were supposed to so again I call them. By the way, I have called Eric Bodelson over a 6 times and he won't return calls. What does that say for a "consumer relations" department.

On August 20th, I speak with a Supervisor named Ashley who was quite rude, nonetheless, schedules me for August 28th between 9am and 12pm. At 9am I call the service department to find out what time the tech will show. After, 45 minutes of holding on the line with various customer service people, I am told that while I was scheduled for the 28th, they forgot to put the service call on their schedule. By some amazement, she finds a way to have two technicians show up at my house within three hours. They do some testing and tell me again that the HDMI card and cable is blown. This was previously diagnosed on July 28, and the part was supposedly ordered three previous times. So they go out to their vans (2 of them) look though hundreds of boxes and can't find the part. Now they call the service center in Mansfield, MA and speak with the Geek squad supervisor, Bruce who says he will order a new part for installation tomorrow. I ask to speak with him and he is rude as hell to me and says he will see what he can do. When the technicians leave, the TV is still broke, no set time when Best Buy will be back, and I am told by the two techs that 4 guys will be needed to get the part in due to the placement of the TV over the fireplace.

So no call the next day like I was promised so I call Bruce who still hasn't returned my telephone call for five days. Neither has Mike McDowell, supposedly another supervisor at the service center. The part was shipped to my house and received here on Sept 2, but now no one will return a call. Not sure how the story ends but I can guarantee you that I will never step a foot in a Best Buy store and will let everyone know of my horrendous, unconscionable experience with Best Buy...I have now filed complaints with the Massachusetts Attorney General, Better Business Bureau, Consumer Affairs and the news media.

They are only sales not customer service!

Took 8 month old computer to Best Buy for repair 8/7/08. Computer not sent out for repair until 8/15/08. Received at repair shop In Louisville on 8/19. Told by Best Buy it was repaired in California and was being returned. Never came. Called Best Buy and was told it was in Louisville as of 8/29/08. Called Mission Control Dept. at Best Buy and was told to go to the store where purchased and request a conference call with the store, repair shop, and Best Buy Mission Control. They refused. I called Mission Control and got the run-around. I think they should have offered me a new computer, and will never understand how Best Buy got to be a Fortune 100 company! They won't be for long!

i bought an insignia dvd recorder at best buy . about 8 months later it stopped recognizing dvds saying there was no dvd in the machine when there was or to try another dvd. i bought it back to best buy and they fixed it after having it for a month they returned it . a few months later i am having the same problem again, they want me to pay to have it repaired and refused to give me a new machine . i am junking the machine and buying a new one not the same brand and not from best buy will never buy anything from them again

Best Buy won't honor their warranties. We purchased an LG Dishwasher just over a year ago and the extended warranty for 5 years. It broke over a month ago and I've made numerous phone calls but still can't get anywhere with them. They simply don't want to honor the warranty and won't replace the dishwasher. I would never purchase anything from Best Buy again. They should be sued!

I can't believe after spending so much money at Best Buy they could try to rip us off on the extended warranty. I bought an ipod a couple years back (with the extended warranty) and it has broken 4 times. After having the same problem (they said at first three and now it's four) times, they are supposed to replace it with a new one. Well when we go to get it replaced all of a sudden they only show us having it repaired once. FOUR different people 'looked' in their system and said they found nothing. We called corporate and two different people gave us completely different stories and only once we wanted to get their name because it was going to be placed on our report to the BBB did they transfer us to someone who miraculously found our 3 prior repairs. A bit suspicious don't you think? So we go back to the store, and they STILL make us send it out for repair again! I truly believe they are going to give us refurbished pieces of trash until our warranty expires, they never intend of making good of their extended warranty. MY ADVICE, DON'T BUY THE WARRANTY!

I had a balance of 1487.00 on bestbuy creditcard and it was due on 5/3/08 Saturday. I made full payment on 5/3/08 via bestbuy website and they received money on 5/5/08 Monday. Since it was late one day (Sunday) they charged me 65.00 dollars as late fees and finance charges. I didn't know that until I get the local best buy store to buy some items and talk to customer service to several minuts to get a credit. They didn't help and i didn't buy anything from bestbuy that day. Couple days later I called again to resolve this issue and talked to one customer rep in india and his name is anoop. he ask me to make a payment via phone and he can credit 20.00 dollar. I made a payment on 7/9/08 and my balance should me ZERO at that point. Guess what, that DAMP guy didn't keep his word and my account shows a balance 37.00 dollars now. So now besy buy need 80.00 dollars from a customer to keep his account current which is fully took care back in 5/3/08. These people are doing day time robbery and calling its latefees and interest. I will tell all the people that i going to see to do not use bestbuy credit card.

Why is there not a board that tell of all the great stuff these companies do... I am reading these stories and just have to laugh. I got charged all of this extra interest because I did not pay my bill on time dumba-- no interest for 90days or 12months or 24months if paid in full and min payments are made each month ranging from 1%to 3% of the balance. If payment is missed or later ALL INTEREST FORM DATE OF SALE IS CHARGED I think is cut a dry and is on your statement oh you don't read that stuff well tough you owe... I no the retailer is at fault for you not paying your bill on time... You buy from these companies because they have what you want they did not hold a gun to your head and make you buy. I got a deal I paid less than the next guy I got something for free. I am entitled to pay less than the company paid for that product just because...

I purchased a brand new Pioneer Elite Plasma Television for $2, 939.99. It was being held at a Boston, MA store location until I was ready to receive shipment. I came to pick up the television to find the box had been opened and television was removed from the packaging. The sales associate assured me that it was "brand new" and was removed by mistake and was safely put back in the box, which was completely false. Upon further inspection, I noticed the unit was covered in layers of dust and looked to have been handled extensively. I then noticed that the serial number of the Pioneer television did not match the serial number on the box that it was said to come in. The product had been switched! At this point the associates tried to discount the TV as an open item and offered me free screen cleaner to make it look “like new”, which was a direct insult to me given the amount of money I had spent on this item. I refused the offer and clearly & simply stated that I wanted an unopened, brand new Pioneer Elite Plasma television (same make and model or better) that I had originally purchased on 4/10/08. Best Buy/Magnolia Home Theatre relentlessly denied me my right to a new unopened television and flatly refused to ship a new one to me and continued to coerce me into a situation to accept the model that had been opened and switched as my only alternative. After several more failed attempts the next day to get what I paid for, I turned to Attorney General’s office for help. It was only after the threat of Consumer Protection that the Best Buy Manager finally complied and said they were able to locate a brand new, unopened television.

I gave Best Buy every opportunity to solve this issue on site and they chose to use a tactic of trying to wear the consumer (me) down over time to get me to agree to their terms to absorb costs associated with their mix-up.

I am seeking damages associated with the store's questionable activity.

On May 31st my husband and I stopped by there after work .He just purchased the I-Mac and wanted to add Windows to it. We purchased and left .We made it home late but he was excited so he went to the computer. When I a woke the day he said he purchased the wrong software. He asked me to take it back. On my lunch break I went to Best Buy I spoke with a lady named Tess she said I could not return it so I asked for a store credit of equal balance. She said and I asked to speak with a manger and she nodded her head and said I am a manager to make a very...very. long story short she stormed off(I don't know why) and came back with the customer service supervisor who gave me no eye contact and blurted out "what's the problem». I should have known then that he was of no help but. We have dealings with Best Buy forever. I started explaining what happened and he abruptly interrupted me and said we can't take it back and "If it was important to your husband then he would have came".Ok, As if we still live in the old days and I am incapable of handling buss. For my husband. We exchanged words him being very unpleasant and me saying how unprofessional and rude the whole experience was so I asked for the corporate number so that I can complain and as I left Bill B and Mark (another horrible associate) watched as I called from my car .They were standing in the doorway so it held open and a family was at the door looking out at me and they were all laughing. I called 1-800-BB they said that the D.M.Michelle would receive the complaint but it's not100% that someone would call me. Last week they E-mailed me offering a 50. gift card. I have never ...patronized an establishment where1.The super/manager head no customer service skills2 I have never. Been insulted and humiliated by a company. No one gave ma an option on how to receive my money back. I e-mailed Windows whom by the way are giving me my money back they also told me that it is a North -American 45-Day money back guarantee that no one at Best Buy suggested. Please do not support this company because it doesn't support the working class people who are full time gamers and full time computer geeks. My husband and I pass by so many other stores to patronize this one and because we receive poor service from the bottom we also received it from the top. The beauty of retail is ..There are other stores that carry the same.