Complaint Rating:

I have been trying to work with BB&T for a loan modification since December, 2008. They had offered me a modification at $300-$400.00 over the mortgage payment in december 2008. I requested they revisit it, as I could not afford a higher payment. I waited 3 weeks and called them, the loss-mitigation department told me I had refused the modification, so they were putting the home in foreclosure. Well, needless to say, I have a copy of the letter requesting they look at the modofcation agreement and try to lower the payment, not raise it. They blatently lied right to my face when they said I refused the modification offer.
The threats went on for months...finally I got a gal named Tiffany Whitmire, she gleefully and proudly lied about the number of contacts I made to the bank and the content of numerous conversations I had, had with various employees regarding this modification. She finally relented and told me they would give the modification; we discussed interest, payments, escrows, etc...she said she would email me the contract. HA, HA, HA...I got a forbearance agreement instead. They wanted legal fees, a drive-by appraisal fee of $300.00, interest fees, etc...up front to the tune of $8, 100.00 and the contract stated "after I paid that amount, they would CONSIDER a modification". They refused to me give me an accounting of the fees, only to say a "registered letter" from the attorney was $1, 425.00...Can you imagine? The reason for the forbearance they said was "I didn't qualify" for a modification.
Folks, if I do not qualify for a modification, why did they send me one in December 2008 (when things were worse for me), at a higher payment and expect I could pay it. Also, how could I pay them $8, 100.00 up front if I could not afford a loan modification? They are liars, liars, liars. Until I lost my income, I was never late on a payment, I needed help because I got behind.
It is not bad enough they lie, cheat and misrepresent their actions, but many of the employees are " happily" aiding and enabling this behavior. The employee's parents of these people must be so proud to see what their children are doing with their hard-earned educations; learning how to cheat, steal, and break people!