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Holiday booked through Barrhead Travel East Kilbride under the name of Kieran Mcluskey 24 Glamis Drive East Kilbride Departure date to Majorca (Palma) Frid 11th May 2018 - Mond 14th May for my husband's ( Gordon Burns snr) Son's stag (Gordon Burns Jnr). I paid £50 for a suitcase for this flight which was taken from my account on Feb 19th 2018. When my husband arrived at the airport jet 2 could not find the paid case, so my husband paid a further £80 and kept the receipts. I phoned Barrhead travel in East Kilbride to ask what to do and they said to call back when they arrive home from their trip which i done on the day after they returned in MAY.I spoke to chloe who said that jet 2 had confirmed it was there error and they would be sending out a cheque and i have phoned at least 4 times since and spoke to chloe suzanne & stephanie and twice they have said the cheque has been sent out, 1st time was Monday 25th June then told on 2nd July. I had firstly phoned Jet 2 who said they had posted the cheque. We are now at 5th July 2018 and still no cheque, i am very disappointed in your customer service and hope to have this resolved soon.
Kind Regards
Anne
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