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Bank of America / claim investigation

1 United States

Since January I have been attempting to get a credit for a charge from an online company which never shipped the merchandise or credited a refund. The only thing Bank of America claims department does is continue to send me letters requesting additional information - all of which they already have. Never have they actually done anything other than ask me for more information. None of the letters even have a mailing address on them, so if they don't send an envelope, you can't mail them what they want!
The online company is no longer is business.

I have cancelled the credit card.

Apr 6, 2018

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