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Bank of America review: Closed my account for no reason 115

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Author of the review
2:46 pm EDT
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The Bank of America sent me letters saying they are restricting my accounts in 20 days and closing them in 30 days. I called the phone number on the letters, but only an answering machine says "this is the closure department and this was done for Business Reason and no further info can be given". I sent a complaint on the web through my account, I was advised to go to a local branch. I did, but the manager had no answer, he said the closure department is above any branch and he can not help me because he can not access their information.

The strange thing is that I have an excellent banking history, high credit score and never defaulted on any payment. I also had with them a mortgage which was paid always on time until I sold the property.

I stopped long time ago using the online payment system of the Bank of America. The reason is because the funds are taken away immediately from my account at the time I schedule the payments. If your check does not reach the person who you intend to pay, the money is swallowed by the bank. I used to make automatic monthly payments to charities and found out that the charities did not cash their checks over a year. The money was taken from my account and I was never told about this. Thus instead of making life easier the online payment system of the Bank of America makes it harder sine you have to keep track of things among many. I use currently online payment service from two other banks which are excellent since funds are not deducted from the account until actually the checks are cashed or deposited. This way there is no money lost and no need to track things so closely.

Despite the above I kept accounts with the Bank of America because it was the first bank I used when it was named"Bank of New England", then "Fleet Bank", then "Bank of Boston", then Bank of America. I thought because I have excellent banking history, it is good to keep an active account with this bank, although I have accounts at local banks whenever I relocated.

It is a humiliating experience to try to talk to somebody at the Bank of America about the account closure. My experience proved that this bank is not customer friendly when it comes to discuss such issues.

I truly believe they did a mistake because they lost a good customer, however, my complaint is related to the humiliating way of the closure and that the system they set in place does not distinguish between good customers and bad ones.

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115 comments
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Tim Tarot
, US
Jul 06, 2023 7:56 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I am so sorry this happen to you. I thought I was the only customer Bank of America treated like this. I have filed so many complaints on Bank Of America since June 21, 2023 when my account was closed for no reason at all. They told me the same thing...to get to a branch. Got to a branch. They had no answers and told me they had no way of giving me my bank balance. All those years of good banking and this is how they treat me? Then I contact Risk Closure and they say...we can't verify over the phone so we have to hang up and you have to step into a branch. But sir ... I am here at the Branch with Two forms of ID, No Help at all. band Of America has the Worst system ever

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Natasha Cottier
, US
Jun 30, 2023 9:39 pm EDT
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Just had my credit card cancelled! Got no answers, of course. No balance on it, but let's hit her credit score! Dirty! Got an email 2hrs ago saying it'll be cancelled today. After it was declined YESTERDAY! [censored] YOU BANK OF 'MERIKA!

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BOA neveragain
Staten Island, US
Apr 10, 2023 12:17 pm EDT

The same thing happened to me. BOA closed my accounts for a false claim against my business. No information was requested from me nor any contact. They just closed the account. And after numerous explanations and letting them know the situation they never believed and accused me of committing fraud. After banking with them for over 8 years. They listened to just anyone who files a claim. The agents have no idea of what is going on and don't know how to resolve any issues. Everyone just read notes from their computer. But they still don't understand details. I see why it's so much fraud dealing with banks now. I would never recommend for anyone to bank with BOA. If you have any issues they have no idea on how to solve the matter.

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Keshaundra
Detroit, US
Apr 25, 2023 6:07 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hey this just happened to me and I’m tryna to get access to my funds but they aren’t telling me anything! How did you go about getting an escalated ticket to withdrawal your funds ?

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Pawprintseverywhere85
, US
Mar 10, 2023 5:25 pm EST

This just happened to me. Only had the account 5 months and never negative and payroll goes in every two weeks. Was told my account is under review, but not marked for closure yet I asked, will it be closed and what information they just get me off the phone and say that they are doing this for my protection and their protection.

Had my payroll check go in today won’t allow me to withdraw the funds. Indicated my auto drafts for bills will be rejected until resolved.the account doesn’t have much but it it does have $2,400 in it and they won’t let me have the money until they do their review.

Had an escalated ticket to let me withdraw funds at the branch and that’s 3-5 days….

Thank god I’m partnered or I would be screwed.

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Keshaundra
Detroit, US
Apr 27, 2023 7:29 pm EDT
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Hello, this just happened to me! How did you get an escalation ticket to withdraw the funds?

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PriyaRajan
, US
May 08, 2023 7:50 pm EDT
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How to escalate ticket in this case?

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Miss Malibu Nikki
, US
Mar 03, 2023 1:48 am EST

They did this to me w no notification and left me stranded 8 hours away from home. Still have not gotten my money. There was a news article from CBS I just Emailed to help me as they helped another woman get her money back after doing the same thing to her.

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Maximiliano Mesa
, US
Jan 10, 2023 5:02 pm EST

Eric, same thing happened to me back in early 2021. Was a customer and huge fan of BOFA. Excellent credit score 760-800 range, $98,000 credit limit on three different cards. Platinum $3,000, Travels Rewards $5,000 and Cash Rewards $90,000. The closed my savings, checking account, all three credit cards, business checking account, and business travel card $5,000. I found out when I tried using my cash rewards to pay for a restaurant check and it came up as stolen. I proceeded to call the bank and was transferred to different areas until I reached one that just treated me like a nobody and pretty much stated that I was having all my accounts closed due to a business decision and that it was a final decision. If you or anyone on this trend know of any legal action that can be taken to reinstate these accounts please post. Also why is BOFA doing these to customers with excellent credit scores and no missed payments.

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Jenn98071
, US
Sep 16, 2022 6:21 pm EDT

I had my personal credit card closed today by Bank of America no prior warning. Thankfully I had this card paid off. I don't know why they would do that to me. I had the card for 17 months, on credit karma it shows they closed it on the 1st of September, except I get an email today saying in was closed as of the 16th of September 2022.

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Tee2
, US
Sep 12, 2022 10:13 am EDT

I have had Bank of America for years. This horrible company wrote me a bad check and the bank then closed my account. I have funds still in there and they can’t do anything. I’m so mad I even banked with them in the first place. These are truly thee worst banks in the world .

I’m completely disgusted

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Zoomass84
, US
Sep 18, 2022 8:17 am EDT
Replying to comment of Tee2

Been with BOA and before that Bank of Boston for 40 years,they closed all my accounts for "risk" reasons

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nerdbombshelle@
Greenville, US
Aug 24, 2022 9:25 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Same! This happened to me, as well as someone else I know, just today! We are furious.

Discrimination? Possibly.

Are they submitting to the WEF? Possibly.

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Arielle Leigh
, US
Jul 15, 2022 2:17 am EDT

Bank of America closed my accounts with a check I deposited one day away from posting to my account. No accountability, almost 600 dollars just withheld from me with the closure. Mind you I've been waiting more than 10 days for the check to clear and they close the account with ONE DAY LEFT BEFORE THE FUNDS WERE SET TO BE AVAILABLE! UNACCEPTABLE!

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Keshaundra
Detroit, US
Apr 25, 2023 6:11 pm EDT
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Hey , this just happened to me ! Did you ever Get your money back

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Davas1234
Chicago, US
Jul 08, 2022 5:40 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Closed my business checking and savings. No notice , just closure notice.

4 months ago I had a fraudulent ach debit on main account that I caught and had a stop put in, opened new checking and savings, just to have it closed 4 months later. I’ve been a customer for a total of 4 years, but now I see with BOA that doesn’t matter at all.

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Rick Gerlock
, US
Jun 27, 2022 7:58 pm EDT

I had- 2 business accounts, 2 business credit cards, 2 personal accounts, 1 personal credit card (for 25 yrs) as well as my mortgage and auto loan. In addition I had numerous paid off auto loans and mortgages over 20+ yrs. Credit excellent, no bounced checks, 500k balances and they were making at least 1k a month in interest off me on the credit cards. Then out of blue I had everything but the mortgage canceled after almost 30 yrs of being a active client. Weeks of calls, weeks of emails and no answer at all. In addition they took back over 1k in unredeemed credit card rewards. Pitiful company and I make it a point to talk anyone with a BofA account to switch

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Frustrated333
, US
Dec 13, 2022 10:48 am EST

Did you or anybody else ever get this resolved? The exact same thing happened to me about a month ago. They (BOA) are currently holding roughly $128K of my money. I filed a compliant with the OCC who says the bank "typically replies within 10-20 days". I did receive an email from "Enterprise Resolutions" (see email below), but the number and extension they provide goes strait to voicemail every single time.

(Name Omitted)

Thank you for contacting Regulatory Complaints of Bank of America. As your Resolution Specialist I welcome the opportunity to address your concerns.

I am your point of contact until this matter is resolved. My days and hours of operation are Monday through Friday, 7:00 a.m. to 3:30 p.m. Pacific.

Please note that if we are unable to reach you to discuss the resolution to your concerns, we will be responding in writing via a secured email or standard mail. Please follow instructions in that email to access our response. If you need additional assistance, please contact me at the number below and I or one of my colleagues will return your call within 48 hours.

Thank you,

(Name omitted)

Resolution Specialist

Regulatory Complaints

Bank of America

877.430.1431 extension (omitted)

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Clau F
, US
Jun 18, 2022 4:23 pm EDT

They closed everything I had with them for no reason too

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Yunior Rodriguez Dopico
, US
Mar 29, 2022 10:31 am EDT

They did the same thing to me, exactly the same thing, they have no answer, they only say that it was a business decision.

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Anthony Blacker
, US
Mar 15, 2022 7:27 pm EDT

Sorry to all of you, I'm having an issue, not with BOfA, but with some prepaid accounts I legitimately use, trying to rebuild my credit.. What a disgrace the American banking system has become,. MMT.. look it up

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Nadia Brown
, US
Mar 02, 2022 5:19 pm EST

BANK OF AMERICA has failed me and my children. I was planning to move out of my house due to our life being in danger. My house has been burglarized and vandalized. I can’t take my babies back to that house. I found a home that I got approved for was supposed to pay the deposit on it but boa closed my account out of nowhere claiming “suspected fraud on account” with well over 10k in it. That money is MY MONEY! Now they’re giving me the run around saying I have to wait two months on a cashier’s check🤬they closed my savings account within 4 days, what’s taking so long for them to fully close the account. I’m very angry with them. They’ve caused me to loose so much🥺I can’t wait that long on my money. This is ridiculous. Every rep says the same thing… “oh well you just gotta wait on the cashiers check” no sympathy at all. I wouldn’t recommend this bank to my dog

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RICHARD W62
spokane, US
Nov 27, 2021 9:26 am EST
Verified customer This comment was posted by a verified customer. Learn more

Comments that I made yesterday have been deleted, I guess B O A doesn't want people to see!

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Banana Split Local
munich, US
Nov 26, 2021 2:02 pm EST

We just had the same happen with USAA yesterday, shopping for last minute Thanksgiving ingredients when the cc was declined, as well as our debit card. I am shocked and stunned. At first we thought fraud or mistake, or internal lack of staffing to the bank resulted in an administrative error. Spouse is in financial industry. Nope. No reason. We were simply advised the bank is discontinuing banking relationship - no explanation. Nothing. My father is honorably discharged US Air Force Captain hence the USAA affiliation. Next morning by 09:00 HRS we were at the local bank moving everything out of the USAA umbrella. We will be doing the same with our cell service - we will move everything to a local vendor with whom disputes can be resolved face to face.

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Kate355
Colorado, US
Jun 24, 2021 7:32 pm EDT

Bank of America block with $80000 but I got someone that help me out with it you can contact this number (720) x928-6964

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Josiegirl33
, US
Jul 23, 2021 4:32 pm EDT
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Replying to comment of Kate355

That’s a scam
To collect your personal information! Don’t call this number!

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Mr Roy
Plainville, US
Jun 15, 2022 3:31 pm EDT
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Hi Josie, Who did you contact in OCC and whats the procedure to file a complaint?

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Kate35
Coal City, Illinois, US
Jun 21, 2021 6:33 pm EDT

Bank of America block with $80000 but I got someone that help me out with it you can contact this number [protected]

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shawny1
, US
Jun 22, 2021 1:45 pm EDT
Replying to comment of Kate35

what is the number?

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Josiegirl33
, US
Jun 22, 2021 2:12 pm EDT
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Replying to comment of shawny1

I contacted the Offcie of currency controller (their regulator) and did an online complaint form with the regulator. 5 days later Bank of America called me to withdraw my money at the branch. Problem solved. I hate Bank of America. Worst bank ever.

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Josiegirl33
, US
Jul 23, 2021 4:33 pm EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of shawny1

Don’t call it! It’s a scam. Just make a complaint to OCC (bank of America’s regulator). Do it online and they force bank of America to address your account concerns.

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Keshaundra
Detroit, US
Apr 25, 2023 6:13 pm EDT
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Thank you

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George Kosrow
, US
May 30, 2021 10:40 pm EDT

I’ve had a Mastercard account with Seattle First National Bank, and afterward with Bank of America (who took Seafirst over), since the 1960’s. I’ve kept this credit card account because I’ve had it for more than 50 years, since my student days. Two days ago I logged on to check my Mastercard account, which I seldom do, and was asked whether I was a dual citizen! I was shocked and dazed by this question. However, I did provide an answer. I will shortly close my MC account with this xenophobic, anti-immigrant organization, who likely have a mindset that the recent election was “stolen” due to participation of undocumented voters / immigrants. Shame on the management of Bank of America!
05/30/2021

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RickGlock
Las Vegas, US
Feb 26, 2021 4:04 pm EST

Same thing here. 25yr account holder. I have 3 credit cards (1 personal 2 business), 5 bank accounts (2 personal 3 business) never less than 100k in total deposits combined, currently 600k+. No lates ever, no negative balances ever. I have a 780+ credit score and am not involved in any shady businesses or transactions. Unless you count the PayPal deposits I get because a renter pays me via PayPal.

Reading these comments sounds is right on- incredibly rude "customer service" when you call the "Risk Dept" that everyone keeps directing me to. All they literally say over and over is "If you would have read the contract you signed you would have seen it says we can close the account anytime ..." I am concerned someone is using my name or social for fraudulent activities or something and not only will they not tell me anything they basically tell me to piss off. It is by far and away the most unbelievably unprofessional and inexplicable situations I have ever dealt with.

To add to the slap in the face is the fact the shut off all my credit cards before I could have possibly received the letters they sent, and in doing so I lost all my cash back rewards that I had built up.

In summary, B of A treated someone who was a 25yr+ sterling client for them (I have had numerous mortgages and auto loans paid off thru them over the years as well) like a flat out criminal, will not give any explanation of why and caused me monetary harm by essentially stealing my credit card cash back rewards that I had yet to use which was a fairly substantial amount, not to mention all the checks I need to buy again when I reopen my business accounts elsewhere and the hours of time I will have to spend re-setting up all my auto pays and auto deposits.

I will spend every opportunity I have as long as I live to persuade people away from this institution and take advantage of any way to legally harm them financially. I have a lot of resources and time on my hands and will make my little dent on this place.

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Kelvin Kang
HAYWARD, US
Mar 23, 2021 5:42 pm EDT
Replying to comment of RickGlock

Last month, my bank account was being closed by Bank of America as well without any reason. They told me that they can close any account at any time as they like because it was written in the contract. They even lost the check in the mail and I have to make a request for them to resend it.

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Rvct
, US
Mar 26, 2021 7:16 am EDT
Replying to comment of RickGlock

The same thing happened to me with Bank of America. They just closed my accounts, my credit card, I lost all of my cash rewards I had accumulated etc.
I have been reading many of the exact same stories on numerous boards. Why doesn't anyone mention the word "Class Action Lawsuit"?

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John Krenn
, US
May 24, 2021 9:16 am EDT
Replying to comment of RickGlock

I just received the same letters in the mail... 2 of my accounts are closing yet my other accounts I keep most of my $ in didn't get the letter. My wife and I keep a substantial amount in B of A but these accounts always were the ones we used to pay bills but kept a small balance in (under $10k)... But everything we have auto-debit' are on these accounts which is a real pain so, they are going to lose all our accounts because if Im setting all that back up, it might as well be at another bank! (yes i was a 25+ year customer also with perfect credit etc)... They make stupid decisions apparently, or they only want people that over-draft so they can collect fees like crazy. They don't want financially responsible customers

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Josiegirl33
, US
May 30, 2021 11:45 pm EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of

Can you share the number?

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Kate355
Colorado, US
Jun 24, 2021 7:29 pm EDT

Bank of America block with $80000 but I got someone that help me out with it you can contact this number (720) x928-6964

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Josiegirl33
, US
Jun 25, 2021 4:55 am EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of

Everyone be careful calling random numbers and giving personal information out. Could be a scam. Best bet is to contact the OCC regulator!

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DarkCrash
, US
Nov 17, 2021 1:36 am EST
Replying to comment of RickGlock

They did this to me today. No letters or emails and I even checked my online bank documents if there was any notification sent out. I only found because we released payroll last Friday and one of our employees said that the bank refused, that there was a problem with the makers accounts. I have no idea what that meant so I called BoA and sure enough was sent to Risk Dept that told me that closing my account was a business decision. They have no reason and they say that talking to a supervisor won’t help because that is the final decision. They would mail me a cashiers check. If I can just verify the address. I said no I’m not going verify any address. I want to know what is happening! I’m like you’re going to send hundreds of thousand of dollars via cashiers check through the mail?! Do we not live the US and are we not in the 21st century?!? I went to an actual bank and the same there was nothing they could do. I asked them, no begged them, please tell me why this is happening to me. They have no answer. They made me feel like I did something wrong. And here I am concerned that someone has hacked into my business account and did something. I couldn’t even take out money. I told them this is a business and I have to pay my employees. They don’t care. At the very least, as a human being, I am owed an explanation of them treating me this way. It was so degrading. I started looking online and I was very surprised this is happening to so many people. How is this legal?

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Gutta Ball
, US
Nov 27, 2021 9:55 pm EST

I’m going through the same thing with a lost check after BOA forced closed my account. Did you ever receive your check?

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Foreman01
Rocklin, US
Nov 30, 2021 3:39 pm EST
Replying to comment of Rvct

I agree same thing just happened to me also 5 days ago been with them 20+ years. My check gets directly deposited and I have no to stop it or have a different account for it to go to. Now I can't pay for my rent all my bills food nothing. And I was told that my check will sit there for a hole billing cycle. No top of all that I had money in both checking and savings that I have to wait to get it by them mailing me a cashier check wtf. I have no money and am disabled on a fixed income. I did nothing wrong my account has always been in good standing. If I knew how to go about starting a class action lawsuit I sooooooo would. I will probably end up homeless over this because a new check can't be issued until they get that one back and it's going to take at least a hole billing cycle. I'm lost and have nobody to ask for help my stressed beyond belief. So please if you see this and hear of anything let me know please. Thank you

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Foreman00001
Rocklin, US
Dec 08, 2021 4:07 am EST
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of RickGlock

Yeah something very similar happened to me the day before Thanksgiving. All my money gets direct deposited every month. They they will send me a cashier's check "SOMETIME "after January 31st. But I have no money on hand because they have it all I can't even get toilet paper and have no one that I can ask for help. I going to get evicted my phone shut off. I can't believe they can do this to all of these people and get away with it I did absolutely nothing wrong to loose both of my accounts that I had for 20 + years. I'm at a total loss of what to do. The amount of stress this is causing me unbelievable. I wish there was a way to get a class action lawsuit because this is just not right at all.

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DjLoomz
Chico, US
Apr 14, 2022 12:45 pm EDT
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Replying to comment of RickGlock

Ok so I just brought a check in to deposit and they wouldn't allow me a cent, told me there was a hold...ok whatever well the next morning at 1 am I got a email saying there going to hold it till the 19th...the next day I can't log into my online banking, so I call bank and apparently the shut my account down...why would they take a 40,000 dollar check and then shut me down and take our time on your deposit...wtf

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DjLoomz
Chico, US
Apr 14, 2022 12:46 pm EDT
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The same thing is happening to me as well, couple days after I deposited a large check they shut me done

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Amiee Joint
, US
May 19, 2022 2:51 pm EDT
Replying to comment of RickGlock

The same thing just happened to me and my 2 business partners. We own a hospice and receive payments from the federal government. Never had a low account balance or bad check. No negative banking history. Excellent credit scores for all 3 of us. and they closed all of our accounts with no explanation.

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Mike Neal
, US
Feb 19, 2021 8:33 am EST

Is everyone here conservative? I think this bank is owned by leftist turds and they have ways of finding ones political leanings.

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Harvey Credle
Hampton, US
Feb 26, 2021 2:07 pm EST
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Mike Neal

Yes I am. I banked with them for over 30 years both business & personal. I am a good customer who up until Covid ran a good amount of $ thru my accounts. Though they claim to have sent me a letter informing me of my pending closures, I never received one, nor a text, nor an email. I was told my accounts would close March 1. I went to bank today Feb 26 to zero my accounts & was told by teller they were already closed. Now they can keep my $ for 2-3 business to cut a check & 7-10 business days to get it to me. I guess that will be lost in the mail too. This is a scam & political retribution. " We don't have to tell you the reason "

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Doctor G
, US
Jul 13, 2021 12:58 pm EDT

Mike, Harvey, no this has nothing to do with political views. My gay partner and I are extremely liberal. Her account was just closed under the same circumstances. They "lost" her check for the money that she had deposited in the account in the mail, won't put a stop payment on it and refund it until September. It's a Bank of America problem, it is despicable, but it has absolutely nothing to do with politics. I am sorry that the two of you are going through this.

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Patrick Mai
, US
Dec 29, 2020 3:09 pm EST

Guess what guys, years later and they are still doing it. Exactly the same thing happened to me. I paid all my bills on time and never overdrafted. I used my credit card for normal things like Amazon and Netflix. What really gets me is the way they do it. If something in my account flagged a computer somewhere, how hard is it to just send me a text and have me come into a branch and resolve the issue? What is it that makes them so afraid to just tell the customer what they've done that's not compliant?

It gives me some comfort but at the same time makes me incredibly sad and angry to see so many other people have been treated this way by no fault of their own, and to see that the bank has been doing this for years. Seriously BoA, this is why people buy bitcoin.

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Vera Sarkies Ibrahim
, US
Dec 15, 2020 2:46 am EST

I got a notice to close my accounts . my question is it easy to open an account with different bank?

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Buckaroooo
, US
Sep 09, 2020 11:42 pm EDT

If they aren't making any money on you they don't want to do business with you regardless of your past relationships. It wasn't all that long ago they were begging people to take their credit cards even extending to them low interest rates on balance transfers as well guaranteed them 0 or low rates on new purchases for many months. They probably used a computer program to cull certain accounts which don't meet their profit motive. My account was an American Express which had been acquired by BoA. There was a time that with American Express you needed very good credit to obtain an American Express card and they wasn't concerned about how much you spent but that's not the case with BoA.

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RickGlock
Las Vegas, US
Feb 26, 2021 4:10 pm EST
Replying to comment of Buckaroooo

In my case they were making plenty. Between my credit cards, mortgages and auto loan they made no less than 3500 a month in interest/finance charges

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Grady Youngblood
, US
Mar 07, 2020 10:35 am EST

Bank of America is crooked Bank Because there not Honest with ME & and their Customers.

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Carolinapd
, US
Jan 17, 2020 3:05 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Very Upset with this Bank of America situation, how come they can close an account without even tell you why?.. It feel powerless, like the big bank can abuse you and you don't have any right to complain or demand an explanation.
Wonder if CFPB will regulate them. They close my accoun and since my mom is authorize on one of my accounts they said or her accounts will be close too, how you can do that to a 66 and 76 year old people. Urrrrgghhh

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Ziad rida
, US
Jan 27, 2020 5:47 pm EST
Replying to comment of Carolinapd

They did it to me! My account was opened 30 years ago with Fleet and now BOA. Too bad for them, I just setup my paycheck to auto deposit with them. I will tell all my kids to close their accounts too.

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AlaskanChelle
, US
Jan 07, 2020 2:51 am EST
Verified customer This comment was posted by a verified customer. Learn more

My account was closed without my knowledge on 12/13. When I called to ask why, BOFA was rude and told me I would get a check in 10-15 days. I live in Alaska and the rep even laughed it might take longer. I called today to check the status of my check and was told it wasn’t going to be mailed out until 1/28. BOFA rep said I was going to get an account closure letter as of 12/30 and I would need to go to a branch to get my money. I live in Alaska, there are no local branches. My only option is to fly to Seattle. So now I’m looking at my check arriving the first week of February. I am so annoyed,

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Gutta Ball
, US
Nov 27, 2021 9:57 pm EST

I’m going through the same thing did you ever receive your check

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Daveshy
, US
Dec 27, 2019 8:12 pm EST

My account was closed today with no explanation they told me that they will send me a check surprise to see all this comment

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Nikki Cole
, US
Nov 18, 2019 6:33 pm EST

I too have received the aforementioned closure letter today. Quite to my surprise I must add. I've had a banking relationship with BOA for over 16 years, the last 7 years I added several business accounts. My credit is over 800, had a boa credit card with a $60k limit never late, never above 30% utilization. Today I was told that I am operating a business type they have chosen not to service, really? I have a tax and notary business and keep over $200k combined in my business accounts at all times. Not only did they state my accounts will be closed soon but they have already taken away my 250, 000+ reward points. Luckily, I called into customer service and after 3 transfers, was able to speak with a gentleman who applied the points to my $2, 100 card balance. I will be withdrawing all of my funds first thing in the morning. I am in Florida, any suggestions on a better bank, Wells Fargo is not an option...

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Acehockey
, US
Oct 18, 2019 12:40 pm EDT

Same thing happened to me... perfect 20 year account.. business account.. the only difference with me is they said if I opened a merrill lynch brokerage account I could stay and keep my relationship. by the way a merrill lynch has a $250, 000 minimum. i'm not a lawyer but I would call that extortion... I file a complaint with the office of the comptroller of the currency.. the occ... I had almost that amount in my checking...

I can't figure it out... if they don't want me.. who the heck do they want?... seems to me they don't want good people who don't generate fees... I don't bounce checks or have account charges... the majority of postings here are high quality financial people... we don't generate bank fees..

Love to hear what other people think.. wells fargo is loving this...

Ace jupiter

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Daveshy
, US
Dec 27, 2019 8:14 pm EST
Replying to comment of Acehockey

My account was close too without explanation the bank said they can’t tell me anything no explanation that I sign a paper at the bank opening that they can close anytime

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Weber Investigations
, US
Jan 09, 2020 1:05 pm EST
Replying to comment of Acehockey

BOA is a BS institution! They are full of liars and dirt bags

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Kiara L.
, US
Oct 18, 2019 11:12 am EDT

Same here! Been with them (BOFA) since 2006. Used my card yesterday morning then around noon got an email alert saying my account dropped. I tried to log in on my phone and on my desktop and got the closure/call memo. The rep was very nonchalant and indignant to the point where I had to hang up on him to keep from reading his [censored]. Called back later spoke with a supervisor and she wasn't any help either. To add insult to my injury my direct deposit was due to drop this morning so my payroll check is now floating in the damn air and the supervisor told me they would have to put in a request to allow me to pick up my funds from a branch but it will take some time a few weeks.. They also said going into a branch wouldn't help... No fraud has been committed & I was Cancelled with no prior notice after all this time. BTW I'm African american and I was born right here in whats left of the USA

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Holdplease
, US
Oct 17, 2019 11:12 pm EDT

They closed my account today . WTH i was just in the bank and made a deposit. My baby is having surgery in the morning so around 7 I went to check to make sure my direct deposit hit and could not log on. I called as was told my account was closed why wasn’t I told before I made a deposit. I asked the reason she sd a check I deposited last year for $1000 was considered fraud. Excuse me! Someone was buying a car from me gave me a check that Boa held for 14days never released the money and the check as no account found. I called the bank to see what I needed to pursue this person they said small claims court but they never released the money so it did not cause any damage just a 35 fee. The young lady made good on the check paid in cash. So how the hell do u close an account for something that was a year ago. I have no money they will cancel the surgery. I get paid in the morning u will have all of my money over 4000.00 the surgery is at 6am. I can’t even got to the bank until they open and by these response they are not going to give me my money. I went online to open another account. I have been denied by 3 banks . Never bounced a check or had any problem other than a year ago. I just bought a car trying to buy a house but now they have flagged me from getting another account . Why!

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jimmynano
, US
Sep 26, 2019 8:11 pm EDT

Us too, We've even banking customers with BOA since 1987, 6 accounts, personal, business, and credit cards, 800 credit, perfect history and BAM, 6 letters in the mail telling us the bank has decided to close our accounts. During a call with customer service, they said it was a business decision, yet they could not give me a reason why. On top of that, I have never spoke to any customer service person that was so rude. Then they have the audacity to send me a survey about the call in my email...are they delusional or what? A visit to my local branch yielded the same results, apparently, they are so indignant, they do not want to empower the branch personnel to get involved or try to help. The decision to close the accounts is FINAL and there is no appeal, recourse and department above customer service to talk to. So, SCREW them, I will do everything in my power discredit them and cause banking business to go elsewhere. They are the worst bank I have ever known. I wish the CEO would loose everything, none of the management deserve anything considering this is what they do to their customers. IF there was legal recourse, I would pursue it, but have been told there is northing I can do. They suck, that's all I can say!

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ckeleganz
, US
Jul 25, 2019 12:08 am EDT

Same thing happened to me today as well, out of nowhere got my 8 business accounts closed, 3 personal accounts, 3 credit cards with combine credit line of $160, 000, I got 820 credit score, never missed a payment all business/personal income tax paid, no debt and been with BOA since 2003 with a combined monthly balance of $150k+, . I called the number that was given to me when I was transacting a withdraw. The rep kept repeating the same crap "When you opened an account with us you signed a contract that you may close your account without cause, and we are exercising the same right, and there's nothing I can tell you except that it was a business decision" 30 mins later on the phone I put my personal business banker on the line with their corporate office, this time the rep even said if we asked more information about the account closure the rep himself might get indicted on some federal law that nobody knows about. 2 days later the regional manager called and apologized about the accounts closure, saying the best she can do for me is to file a formal complaint, I'd really like to start a petition through my lawyer and see how far law abiding citizens like us can fight this, anyone?

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MiamiBeach4life
, US
Sep 30, 2019 12:38 pm EDT
Replying to comment of ckeleganz

I agree. They closed my student account and said I could not bank with them. No reason no letter no notice. I had 3k in there for school. I’m lucky my mom (joint) watches the account so she found out it was in closure by calling and being routing to risk Dept. No reason was given. She took the money out in time. But really they should give 30 days and a letter. I have great credit no chargebacks no claims always funds available.

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Carolinapd
, US
Jan 17, 2020 3:01 pm EST
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of ckeleganz

@ckeleganz Were you able to find out if there is anything we can do with a lawyer? I received a letter saying they will close my account in 15 days and since My mom (66 years old) is authorize on my account all account she has on her own or somebody else will be close too! What is wrong with BOA? more than 20 years of banking with them, never over draft, on the contrary the made mistake a huge with my account long time ago and now this and they just keeping saying i just a business decision basically is like if they said "because i said so"

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Doodles1
, US
Jun 17, 2019 7:18 pm EDT

I just had the same thing happen to my father's account. He is 95, legally blind and lives on a fixed income. I was told that a check was mailed from Atlanta and he would receive it in 7-10 days. The manager was not concerned that he would not have access to any money to buy groceries for that time. Terrible bank! Do not ever do business with this bank!

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BofA SUCKS!
, US
May 19, 2019 8:08 pm EDT

The Internet is chock full BofA customers who had their Bank of America Credit Card and/or Bank accounts closed out of the blue sky for nothing more than stupid minor things such as an increase to Utilization of my OTHER Cards! It happened to my Nephew last year, I thought he must be mistaken & it was something he did wrong, but now they just did the same exact thing to me 16 days ago!

In 2016 I had 810-816 FICO with 0% Utilization, which is normal for me because I only use Credit Cards as a tool to buy/resell make money. THIS is when I obtained a BofA Cash Rewards card $10, 000 Limit and BofA Platinum Plus $18000 Limit.

17 Credit cards $151, 800 Combined limit. last month April 2019 I bid/won/bought $59, 800 worth of equipment from RB Auctions & spread it out across my Credit cards, paying with several Cash back cards & utilizing 0% Offers on others. (Been doing this for years using Credit cards) At 39%~41% Utilization my FICO Score dropped to 659, but this is expected, it goes right back up again when I pay everything off as I've done for the past 40+ years.

Bank of America suddenly closes both my credit card accounts 16 days ago out of the blue sky with no warning/explanation what so ever. I first learned of it when logging into my online account, both my account were GONE! VANISHED!

I recently just paid off both BofA cards & still had over $200 Cash Back Rewards Balance too, but suddenly no online access to anything!

Called, they told me they closed both accounts due to Utilization suddenly jumping up to 39% on my OTHER CARDS, NOT THEIRS!

Do yourself a favor, don't do any business with Bank of America, do your research, you will find the internet is full of reviews like all of these you read above & below, this bank & all it entails is S C U M right up there with CHASE! The 2 worse POS companies EVER.

Nothing similar has ever happened to me before in the past 42 years since 1977 when I obtained my very first Credit Card. Over the years I've even had Utilization rates as high as 70% with nothing like this ever happening to me.

DO NOT DO BUSINESS WITH BANK OF AMERICA FOR ANY REASON!

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Mike Neal
, US
Feb 20, 2021 1:06 am EST

Dis they return all your money to you?

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Hln83
, US
May 14, 2019 9:41 pm EDT

Same thing happened to me, credit score over 800, big balance, never late on payments, closed without valid reason, just "it's a business decision". I wonder if it'll cause my other banks to close my accounts too but so far all my other accounts with other banks are active and normal.

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richbam
, US
May 13, 2019 6:26 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Man I feel better (slightly) after reading all these comments - I got a letter on May 6th saying "your deposit accounts listed above will be restricted from use in 50 days and permanently closed 60 days from the date of this notice"
I went the same route, called the number on the bottom of the letter and finally ended up with this idiot (Jesus [protected] - naming and shaming here deliberately 'cos these people need to be called out). He came out with exactly the same body swerve stuff. I said I wanted to talk to his boss because this is obviously a mistake - We have banked with BOA for years, had both personal and business/merchant accounts, have exceptional credit ratings in the 800's, have never gone overdrawn, missed a credit card payment etc etc etc... He then told me he was the Account Manager for my account and there was nobody else to talk to. So I said well if that is the case then you must have been the one to make this decision to close my account, so you can give me a reason why. Needless to say he just went back to the script, so I called him out and said 'you're not an account manager you're just a mouthpiece for a s**thole bank' and hung up. Have arranged a confrontation at my local branch next week, who helped me and actively encouraged me to set up my Business Account with them. Be interesting to see how that goes!

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Denisha Davis
, US
Aug 22, 2020 10:10 pm EDT
Replying to comment of richbam

They did the same thing there doing it to all there customers they won't be in business long I'm working on that.