Avis
Reviews and Complaints

Has anyone found out how/who to contact at Avis about problems? I know now not to EVER AGAIn book a car with this company. "Avis Tries Harder" to mess with your head and get more money.

AVIS at Zurich Airport, Switzerland got me two weeks ago by inappropriately charging my VISA account directly in Canadian Dollars, rather than in Swiss Francs. The exchange rate they applied was much more unfavorable than the exchange rate applied by VISA directly. Unfortunately, they had covered their behinds with a fine print clause in the contract that I had overlooked.

If you are unlucky enough to rent from AVIS: Buyer beware!

It happened the same to me in Puerto Rico, the rudest people ever met!

The Agengy Operator was WALDY RAMIREZ
and the office was in 1050 ASHFORD AVENUE, CONDADO (PUERTO RICO)

Don't rent AVIS!

Filled the tank (overflowing) 18 miles from the airport. Was charged $13.99 for fuel service.

I'm going to have to agree with these old posters: Avis does not excel. I do not feel that they try "Harder".

Adding $10 a day to a rental as an "reorganization charge", not cool. This is not some Price.com cheap rental: this is the corporate, full rate. Expensive. And now they want even more? Not cool.

I made a mistake and used Avis. I will stick with National from now on.

ya, no charges are made on reservations, so stop making lies and or complaints that obsolve yourself from any responsibility.

$3.90 sounds like the pre pay fuel option. You purchase the full tank up front at #3.90/gallon, and then you can return the car as low as you'd like. Unfortunately with this option, you do not get reimbursed for any unused fuel. I typically take this option when I have early flights and won't have time to stop at gas stations to fill up.

get a signed contract stating unlmiited mileage, did you? no? your fault for taking the car then

Avis and Budget rental car are the same company. we all should file a class action suit again them

i made a reservation 3 months early for a mini van, with unlimited milage to be picked up April the 6th 2009. i had my paper that i printed from my printer stating that it was unlimited mileage. when i get to the counter in Lithia Springs, Ga the lady handling the RESERVATION Cynthia told me that i would be charged 22 cents a mile. i told her that was crazy as hell. i am going all the way to canada. IT WAS LIKE WE HAD NO CHOICE BUT TO GO AND DEAL WITH IT WHEN WE GET BACK . i told her i will go home and get the papers, i brought the paper and she said she would take it ofF. and the reason that i would be charge was because it is spring break 2009 week. i told her that i maDe this reservation on Jan 8 2009 and that this has nothing to do with spring break. she still claim that she would take it off. SHE CLAIM THAT WE MADE SOME MODIFICATIONS THE DAY BEFORE LIKE I WOULD BE THAT STUPID TO THAT SO THEY COULD CHARGE ME A EXTRA $ 375 IN MILES when my fiance' and i gOt back she refuse to take it off. it is long story. i am so angry at that ###! our bill was to be $361 plus tax.the rental was for 8 days we brought the van back a day earlier she would not take the extra day off either. she cHARGEge us $685. i am ###ing angry because she then told us to get out of her store... i call the 1800 number and i was told that she could take it off, she says that avis themselves has to take it off. i will never, never, never, never ever rent from AIVS ESPICALLY FROM AVIS ON THRONTON ROAD IN LITHIA SPRINGS, GA WITH THE VERY RUDE AND NASTY UNPROFSSIOAL CUSTOMER REP NAME CYNTHIA. STAY AWAY FROM HER STORE! SHE IS VERY HARD TO TALK TO AND REASON WITH!

I had a similar experience twice in the past couple of weeks. first time, I picked up a car from a DC office and returned to them at the air port the same day. The tank when picked up was at 3/4 full so i refilled up to (and more), however at the time of return although it said righ on the contract that either pay $14 or reill and bring the recipt. I showed my recipt at the time then I realised they still charged me that $14.

After complaining abit they removed it from my invoice (dishonest)

the second time the same day I picked up another car from Vagas Airport (It was all pre arranged) the attendent there told me that I could buy this option that I do not have to refill the car and AVIS will fill it up for me at 3.90 per gal for a top up. However at the time of return they charged me for a full tank as if it was empty. I still had more than 1/4 of the tank and 1/2 full. They told me that I should talk to customer service when I return. Which I did, and was told that there is nothing they can do about it since I had signed the agreement. They gave me a local number to leave a message for the local manager to complaint on mis information. I think this is a way for AVIS to milk people for more money.

If the car rental was for business purposes and was booked by someone's assistant, the company credit card should have been used for this very reason. If a boss expects his/her assistant to take care of personal matters for him/her, by all means the assistant should have knowledge of their personal credit card number. The issue here is with the boss and assistant arrangement, Avis is not at fault. I certainly wouldn't want just anyone to be able to call up and extend my rental reservation without my consent, and the only way Avis can determine consent is to speak to the renter or someone who obviously is speaking on behalf of the renter.

To Harold: reservations aren't charged to your credit card until you have picked up and returned a car. The only way they would have charged your credit card ahead of time is if you had a special non-cancellable rate and agreed to having the inability to cancel. That would make it your problem, not theirs, if you wanted to cancel the car.

I've had problems with Avis before as well (most recently this morning!), but it's not fair to blame them for something that is clearly not their fault and/or is a common business practice designed to protect the agency from fraud and loss.

I MADE A RESERVATION WITH AVIS BY MIS-TAKE AND I COULD NOT GET A REFUND. I CALLED THE MAIN OFFICE AND WAS TOLD THAT IT WAS POLICY THAT NO REFUNDS ARE GIVEN. YOU WON'T HAVE TO WORRY ABOUT ME DOING BUSINESS WITH AVIS AGAIN.

This practice is still being used. We filled up just before returning our Avis car to Logan Boston airport. The garage attendant just handed me the receipt with no comment. Luckily i checked and had been charged 18.77 for fuel. When the attendant agreed that the fuel gauge was on full, she stated that the computer automatically charged me for the fuel and i would have go to customer service to get the charge removed. The customer service agent again blamed it on the Avis computer. Computers do what they are told. I said it seemed like a systemic attempt to over charge customers. She replied "I have no comment to that". Check your receipt and don't use AVIS again!

did you drive the car less than 75-100 miles? some rental companies have a flat rate fee depending on how many miles you drove, that instead of filling the car up they will charge, I am betting that this is not the case. Did the gas gauge still read full at time of return or was it still slightly under? Depending on the location and level of activity it could become difficult to know how each individual car reacts to refueling. As far as legal action on the refueling of cars, I assume that as a law firm you understand contracts? the rental agreement states that a visual inspection and interpretation of the gas gauge is interpretable by the agent. That coupled with a signature pretty much aleviates any legal case

We are a law firm and want to talk to persons who were charged refueling fees by rental car companies. We are especially (but not exclusively) interested in people in the state of Ohio. It doesn’t matter which rental company charged the fee – Hertz, Avis or Budget – we want to talk to you. Please contact Andrew Samtoy at Dworken and Bernstein, L.P.A., at [protected].

I had the same thing happen in Springfield, Mo. Get this...called them up and they would not handle the issue over the phone. Whatev...so I'm traveling the next week and stop in the airport, show them my receipt they remove the charge and say we took care of it. Ok, how about sorry Mr Preffered Customer that you had to go through such a hassle over our mistake. Then the smart ### kid in charge behind the counter said well, this doesn't really prove anything, we're just giving you the benifit of the doubt. Avis if you even cared at all, which obviously you don't because of another issue in extending a rental for a few day call you lost preffered customer. Sure, I'll be setting right by the phone waiting [protected]

ya, you declined the coverage accepting responsibility, If you damaged the vehicle expect to pay for it. Avis is supposed to eat a few thousand dollars of repairs because you paid them $40 a day? stupid complaint

Buy the coverage you ###.

word up on this ! alot of Rental car companys have m&D depts .
the damaged cars have a set price for repairs or totaled - the cars that can be repaired in most cases, are auctioned off with clear title
others that are totals are auctioned with salvage titles.
in most cases, the rental company keeps the car and collects on the damage done or insurace ! so you have -them getting paid for damages or loss - and then collecting again on the auctioned vech.
game or what ? Im guessing most insurance companys dont want the totaled car. buy the insurance ! play it safe and cover yourself
and car you rent! you never know what new games big companys play on us all.

Had a friend who had a similar thing happen. He paid St Farm $100 to handle the issue and they took care of it. St Farm good. Avis bad...go somewhere else when you rent. I switche to Enterprize. I rent every week Enterprize is not without their issues, but the always take care of the issues when you call them. Avis just dishes you out a load of crap.

Bait and switch is the name of Avis game here.
If you have anything stating Avis was to fix then you are fine. Your insurance company should be taking the lead on this not you. Thats why you have insurance. Let them hash it out. Avis is good for bait switch in sales tactics as well as accidents after the fact. Always get insurance... a few dollars and less headache. Recommend not to rent from Avis business or personal.

Every single Rent-A-Car company on the globe, clearly states on their terms that personal property left in rentals upon return is 100% at your own risk!

Should have gotten there early and checked the car for your belongings yourself.

But of course, you wanted to use the car to the rentals last possible minute...

On 8/09/08 in Atlanta GA I attempted to rent a vehicle @ the airport location. I encountered an Avis employee who attempted to assist me with my problem. The vehicle I wanted to rent that was brought to me had stains on the seat and was VERY dirty around the arm rest and the steering wheel. The Avis employee attempted to try to get the areas cleaned (which was not this persons job) the employee brought the car back to me and proceded to apologize to me because he could NOT get the car's dirt and stains removed, why? and this is exactly what they said to me " Sir, I'm sorry but the individual did attempt to clean the vehicle again but because the management at Avis only gives the car cleaners glass cleaner, because it's the cheapest to use, he was sorry but the dirt could not be removed.
I was also told that many vehicles are only wiped down when there has been blood in the car and NOT sanitized.
This employee again apologized and suggested that I go next door and rent from National. I'm sorry to say I would have to suggest that people think twice before going to Avis Atlanta Airport as the vehicle are not as clean as one would think. The have lost me as a customer. Is this a corporate policy or just a management team in Atlanta trying to save money at the expense of the public.

Avis Rent A Car, LLC - Dishonest Company. I rented from them six months ago. When returning the car I rubbed the bumper leaving a small black mark on it. Neither the integrity of the paint or fiber glass were harmed in any way. It should have taken a solution at the car wash to take this spot out for about $15.00 US dollars. Otherwise, the car was perfect and sparkling-clean. Being the honest consumer that I am - I reported the issue right away- they made me fill out paper work with insurance information, etc... Instead, some five months later I receive a bill for 611.00 us dollars, phony photos with claims for repair to both front and back bumpers. I don't know if the pictures are altered or if this was damaged done over the five months by other renters and then they just decided to try and pin it on me. I believe the photos to be altered. The repair reports they sent in were phony & I believe generated from their own system. Fortunately I was smart enough to take my own photo of the mark before leaving. Even though the paper work I filled out shows the mark in one area of car-they are claiming all kinds of damages to the front and back bumpers. When I called them on the phone they tried to con me into promising to pay an amount but then wouldn't tell me what the amount was. I remained firm because I knew this was non-sense. They finally said the actual damage was really only $500.00 us dollars but would I agree to pay $300.00 us dollars. I told them I did not like their business practice & I would respond to them in writing. I sent certified paperwork with a return receipt in my hands dated Feb 28th, 2008. I received another letter dated March 10, 2008 stating that they've made repeated attempts to reach me...failure to respond may be deemed as admission of liability. Keep in mind that not a single letter is signed by anyone.

Who runs this company? It is very seedy business practice that left a bad taste in my mouth.

If anyone has had a similar issue I would be willing to back you up with a written statement pertaining to my experience. You are not alone. From my experience they do fraudulent business and have a very bad bed-side manner for doing business. I feel that businesses like this should be banned from doing business in the US.

As a consumer I do my best to report stuff like this to prevent others from being taken advantage of. I have never had a problem with other car rental companies in CA before.

My issue with Avis is not resolved at the time this post is going up.

I telephoned Avis whilst in Orlando as I had left a sweater in their reception area at the airport. I made three calls on three consecutive days and never received a reply within 24 hours of any call as they stated on their answer phone. Waste of time and effort.

No receipt has been sent to me yet.

Please send it immediately by e-mail to "junrokuro@msn.com"..

Confirmation number 34834851JP2.

My name is Junrokuro Abe.

The car returned on Feb.17,2024 to Honolulu Intenational air port.

This problem is the second experience for me！

The first one occurred 2 month ago in Dec. 2023.

Quick response would be appreciated.

I made a reservation for a 430 pick they took there payment and then I arrived they say they have no vehicles available they don't even offer me a different vehicle or anything they just cancel the reservation for a refund like why not say we can get you a different one or come in the am if that works for you

I returned my car full of fuel but yet u have have charged me £60 I would like to know why you have done this. I have a receipt & picture showing that the car was full of fuel .

The RDU location has customers surrounding the building in line for reserved cars. No employee concern or hurry in movement. Lots and lots of people working now doing anything effective. Staff going home with these lines - amazing.

Current time 5:30 when I got in line.

Returned car to AVIS, asked tech scanning car for receipt, said emailed.3 days later rec'd vehicle charges. Poor customer service, poor communication skills, said nothing could be done, provide wrong phone#s, over 10 dropped calls/transferred. Phone #s listed incorrectly. Only profess./helpful law enforcement Julio. Josephine Cordero

[protected]

i rented a car, i paid a deposit ... 2months later no one can tell me where my refund is, what terrible service, i call in and get transferred from pillar to post. can i please just have my refund... dealing with avis from the start has been rather tiring

I BOOKED A CAR FOR A WEEK. I had to leave my vacation early and returned the care three days early, I was told no refund. NEVER AVIS AGAIN

Booking made by irene merik. Card in my name ramon spiteri.

Car hired from avis rome centrale from

16/7/22 to25/7/22

booking reference e211442501

veh reg gj864ae

was charged 13/10/22

7/11/22

21/11/22

i had no prior knowledge of these fines and its strane i get charged every 3 to four weks .

Please explain

what's up with this employee? could it be work burnout? we don't know but we do know he did not deliver. they are not hiring their BEST!:(

location 9545 reseda blvd northridge ca he says he will callback and never did