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Autozone / lazy incompetent associate

1 United States Review updated:
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Below is what I sent to autozone;

Today, july 6th 2008, my daughter visited your store # 1156 at 6198k little river turnpike. Alexandria, va 22312. Her transaction number is xxxxxx and receipt number xxxxxx.

Her problem was simply a battery problem and she requested that the store first perform a test because it is not holding the charge. The store clerk (Fabio) told her to drive around for about a half hour to charge the old battery so he could get a reading, to which my daughter explained that she had it jump-started last night to get home and the drive was well over half an hour and it was dead when she tried it this morning having to jump start again. Mr fabio was as rude and useless as could ever be. He sells her a battery that is considerably smaller than the required battery for that vehicle. He would not even attempt to help her with the removal of the old one - his comment was something along the lines of...”I ain’t working too hard today so I can’t help you, besides I don’t want to get anything on my clothing, you will have to do it yourself”.

According to my daughter, he appeared to lack knowledge of which was the right battery spec for that car, but being inexperienced my daughter decided to try out the battery with the intention to seek help elsewhere. Frustrated, my daughter figured out how to connect her new battery she just bought (But not happy with the selection provided by fabio) and promptly went to advance auto who helped her immediately and installed her second new battery – this time with the right specification.
The clerk at advance auto even told her that he was just leaving for his break, but would stop to help her first. They could not have been more helpful.

That, mr. Auto zone, is what service is all about. Needless to say that my daughter, along with her friends and co-workers to who she socializes with, myself included and anyone I can tell this to, will never, ever enter the portals of your store or any autozone store as a result of this one incompetent associate.

My daughter does not want any form of coupon, freebie or compensation from your organization. What is required here is an apology and the assurance that mr. Fabio be reprimanded for his insolence and lack of work ethic and that you will consider placing someone else who wants to work in that position.

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  • Ma
      22nd of Jul, 2008
    0 Votes

    Sir, could you please post on what kind of response you received from Auto Zone concerning your letter?

    Part of an Auto Zone employee's job is to change batteries for customers who purchase them. Although their are a few exceptions for certain vehicles whose batteries require jacking the car, removing the back seat, and removing fuse boxes for access. The treatment your daughter received is unacceptable by Auto Zone's standards of WOW customer service.

    If you fail to receive a satisfactory response from your letter, please post it. I will then post the phone number for the stores Regional Manager and Divisional Vice President. I can guarentee you the Regional Manager will provide you satisfaction.

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