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AT&T / wireless customer service/bill pay

1 Huntsville, TX, United States Review updated:

I am 6 hours from home in a very rural area with 4 kids on a mission trip repairing homes in Texas. ATT cut my phone off yesterday so I had to borrow a phone just to call them. I had paid my bill like normal last month for the amount it said online that was due at that time, but apparently they also added on a $40 overage fee I didn't know about! They never sent me a text alert. I offered to pay it but they refused and said I had to pay $400 (past due overage plus what was now due on the current bill). I reminded them I only get pd once a month but could pay the past due and they could auto draft my bank on my pay day, they refused to work with me! I explained I was over 300 miles from home with kids, no GPS or service to call if I broke down on the long trip home! I also couldn't contact parents of my youth group if they got hurt or even the kids when we are on different job sights! They still refused to work something out. I have been with them over 15 yrs and this is thier loyalty!

Jun 13, 2017
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  • Fo
      26th of Jun, 2017
    0 Votes

    I have been with ATT about 30 years. Lately the more money I spend with ATT the worst the service is. Customer Service really took a new low when I went to purchase a phone for my grandson in 2016. The sales person told me that there was a by one get one free offer on one of the Samsung phones. I made the purchase and began to make payments. The monthly payments were higher than quoted so I called the store. I spoke with the manager of the store and she informed me that the phones I purchased was not a part of a buy one get one free offer. The sales person that sold me the phone was busy and I never got a chance to talk to him. The store manager went over and talked to him and returned to say that she was sorry but the sales person indicated that he did not make that offer. I should have returned the phone then but we didn't. It was being used and all of my son's information was on it. Now the phone is broken and we wanted to purchase another phone and continue to use the sim card. I Now I am told that I have to pay $179.00 for another phone and continue to pay for the broken phone. I did not purchase the insurance on this phone. My compliant is that the store should have honored the buy one get one free in the first place. I would not have walked out of that store with two phones if the sales man has not presented this offer to me. This is just the started of the bad customer service. Now I continue to get me messages saying I have used 75% of my speed data and my data usage will be slowed to a max of 128kpp 2g speed which nothing. All I get is the hour glass turning until a certain date and they keeping pushing me to buy more high speed data. I am tired of the constant push to increase my bill. I have increase my speed data 3 times and they keep on pushing.
    Sick and tired

  • Fo
      26th of Jun, 2017
    0 Votes

    I agree that we need a venue to keep big business honest. Thanks

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