I am 6 hours from home in a very rural area with 4 kids on a mission trip repairing homes in Texas. ATT cut my phone off yesterday so I had to borrow a phone just to call them. I had paid my bill like normal last month for the amount it said online that was due at that time, but apparently they also added on a $40 overage fee I didn't know about! They never sent me a text alert. I offered to pay it but they refused and said I had to pay $400 (past due overage plus what was now due on the current bill). I reminded them I only get pd once a month but could pay the past due and they could auto draft my bank on my pay day, they refused to work with me! I explained I was over 300 miles from home with kids, no GPS or service to call if I broke down on the long trip home! I also couldn't contact parents of my youth group if they got hurt or even the kids when we are on different job sights! They still refused to work something out. I have been with them over 15 yrs and this is thier loyalty!