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AT&T / wireless

1 United States

I keep being charged overages when I am supposed to have unlimited on 5 of my devices. Every time I call they give me the same run around, only 5 of my lines are covered (if that's the case them two of my lines have been suspended the entire month and only 5 have been used), they state that moving forward it won't happen which is exactly what they said last month. I paid a $600 Bill last month and this month it is $700... how does that work?! I told them I wanted the overage charges removed and they stated they would credit my account. Why not take the overages off and let me pay my normal Bill? This isn't my mistake and I have been lied to. I can't seem to get anyone on the phone or through chat without a run around.

Nov 11, 2017

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