AT&T Uverse / sales practices
During a call to AT&T on another matter, I was coerced by sales to intall AT&T Uverse. Upon receipt, I found the claims as to ease of installation and usability was grossly exaggerated. Research revealed that to obtain the level of service promised, I would need to upgrade at several times the monthly cost. I called to cancel and immediately returned the equipment in the packaging provided by AT&T. Months later, I was billed $170! I did not use the equipment, did not use AT&T's service whatsoever. When I called AT&T to complain, I was transferred three times; required to repeat myself each time although I pleaded that I was at work and therefore causing stress. AT&T staff, and all of them, had that "tone" -- they were doing ME a favor. I had to call the president's office and provide additional information the following day. Again encountering the same insolent tone. Warning. This appears to be a maneuver to lure its customers. It is extremely cumbersome to CANCEL this service. Even though I had not used it, AT&T required much effort on my part to resolve the matter. AT&T has serious inter-department communications problems and hires staff that is rough in manner; lacking in resolution skills. I direct this to the president of AT&T; stop this nonsense. I've been your customer for years. I'm out of contract presently, although still a customer for my IPhone.
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