AT&T Customer Service Contacts
United States - 30324-3300
Whatch out for the deceptive sales tactics from the att reps. I was not the only person I know who was told...
I purchased a cellphone from AT&T online in Feb. 2008 and part of the promotion was for a $75.00 rebate. When I received the phone I requested to have the phone number changed, needless to say they left both accounts open and tried to charge me for both phone numbers on one phone. Impossible! A month later I noticed the rebate was not credited to my account so when I called customer service they then informed me that I needed to call and request for the rebate form. Two months went by and no rebate along with a collection notice for the initial account that should have been closed. When I disputed the charges along with copies of statements along with names and dates of personnel I spoke with still no response. Months went by and when I telephone AT&T of course no record of the documentation I forwarded along with the dispute. The excuse for no rebate was then they needed a forwarding address. A year later I called to see if the address was still on file and they told me they could not give me something back from 2008 and monies that i did not give them. Not Reputable Company At All! It's just a matter of time before other cellular companies put them out of business or a FAT Class Action Lawsuit will force them out of business. And I Can't Wait To See It. Right is Right and Wrong is Wrong.
I want to move my two phone lines, internet service and bundle my television, so att uverse sounded like a reasonable alternative. Think again.
Att does not have the ability to move two phone lines on two different bills on to one service. That’s the new att, so tied up in bureaucratic garbage that they can’t seem to serve the needs of their clients.
I have made several phone calls and received several different answers over a period of three weeks, placed two orders and one on the internet and they still can’t get it installed. It is amazing that with so many people out of work in the united states that a company named american telephone and telegraph (Att) would rely so heavily on worker in india. I get calls at night and in the morning from india telling me they can’t get the service installed.
Management at this company is out to lunch and doesn’t give a damm about its customers. When this company fails I will not feel sorry for it.
I have complained to the company about not being able to pay more then the amonut due. The online service & automated service will not let you pay more then amount due on bill.
I would like to know why?
I always have to talk to someone at the company to get my bill paid. It is a great inconvence for me to sit and wait for an operator just to pay my bill.
I do this incase I have an emergence and cant pay sometime.
Could you please let me know if you can pass this on to someone and have them change the programe in there system a bit to accept more then amount due.
William H. Waldron
361 Smallwood av.
Ft. Pierce, FL
After having an account with AT&T for the phone # [protected] for 9 months, we were faced with a BAD situation. The person who had the number over 15 months age was able to call AT&T and hijack the number.(Note, the person is a family member, but not authorized on our account)So, after 9 months of paying for services, without warning, our account was CLOSED, INSTALLATION THAT WAS SCHEDULED WAS CANCELLED, AND AT&T DID NOT EVEN NOTIFY US!!!When I called to get an explanation, I was told that they could not discuss the account with me. I could not believe how they blew me off. They have cost me thousands of dollars (sign, business cards, and flyers) not to mention confusing the public. How irresponsible!
First of all, their salespeople will promise you the moon, they LIE. The whole reason I changed from Comcast to U-verse was that it was supposed to save me a LOT of $$$. NOT! They are so much more expensive than trad cable providers and their customer service is a joke. I have been complaining since 2 months after it was installed. In Nov 09 I called wanting to discontinue the service and was asked if I would please hold the line so that they could connect me with an account retention specialist. Like a dummy, I agreed. I waited on hold for FORTY FIVE MINUTES and NO ONE EVER came back on the line. FORTY FIVE MINUTES PEOPLE! They do NOT care. This month I had had enough and was going to get rid of them and go back to Comcast. Then AND ONLY THEN was I informed that it takes TEN DAYS to get U-verse purged from the system before ANYONE else can begin to install an alternate provider.
T E N days! They are basically holding my home and family hostage to their overpriced, substandard service. They tell you when they are selling you their garbage that you can record up to 4 shows while watching tv. Oh yeah, right. When you do, it interrupts every other tv in your home and to watch live tv you either have to interrupt another tv or delete/stop a recording! Calling for customer service is THE biggest runaround through a maze of people who have NO authority to do a damned thing. The fiber optic cable equipment looks like a nest of snakes with all the wires and connections. I have had 4 modems in 6 months and on every single one the power cord falls out. Just falls out, no rhyme or reason. Then you have to not only reboot the computer and modem but since the tv's are on the same line it knocks out ALL the tv's in your home too.
Luckily, I am a renter. When I move in a couple of months I WILL NOT use AT&T U-verse. I WILL go running back to Comcast.
DO NOT SUBSCRIBE TO AT&T U-verse. You WILL NOT be happy.
i moved to virginia on may 2008 i returned all the equipment to UPS but AT&T said they never received this equipment, they send me to this collection agency and i paid, i didn't have choice but a month ago i got this letter from another collection agency telling me i have to pay $124 to AT&T because i didn't pay for services and if i don't pay they gonna mess up my credit, what can i do?? some one can help??? i wish some one can do something with this people. and also when i try to call AT&T they send me person by person, telling the same story over and over again, and there's noo supervisor to talk to with...
I have a case open from at&t, case number kmm20136245v92353l0km. elaine dudley replied email, but it was not solved. it was not been solved since dec 22. I have tried email several times and no answer. there is a mistake on their record about our home address, so the location tracking is not working. it should be very easy to correct, but nobody take care of it. no reply from either the email ([protected]@amcustomercare. att-mail.com) or web form mail. also this web page that is provided in the email body never works http://www.wireless.att.com/supportsurvey/epoll/booth.do?controller=com.jcorporate.epoll.controller.booth&format=tiny&categoryid=2&pollid=16&state=promptvote&id=coed655t***12503745***. it always shows maintenance in progress.
At&t has allowed streamingflix, llc to be me $15 per month.
I never ever authorized this.
This is at&t fraud.
Lets look into getting a fraud lawsuit started aganist at&t and streamingflix, llc
Read january 2010 consumer report, you will see that at&t wirelesws services is the worst of them all.
Let's all drop at&t services.
My family recently switched our entire cell phone service because of the advertising department at ATT. We are disgusted at the constant "feminine male" that frequents just about every single ATT commercial these days. The object of advertising is to relate to your audience. If that was true, every man in America would wear black framed glasses and be 5'7 and 132 lbs. That is NOT the case. What ATT has done is make American men look like women and offer nothing beside sitting in a cubicle all day accomplishing nothing. I have taken this as a strong insult and I wanted to bring it to your attention.
We received a renewal notice stating that our ads would be automatically renewed unless we contacted AT&T by 12/28/09 to make changes.
I called the number for Customer Service at least 8-10 times [protected]), and each time a message would ask me to enter a number and then it would disconnect me. I finally called without getting disconnected and left several messages for a representative to call me back, but no one has contacted me.
I also submitted at least 6 requests via the website www.1800GETREAL.com/ExpressRenewal for someone to contact me, and again I haven’t heard from a representative.
When I called [protected], option 3, wait for rep to find out office is closed, option 1 gives a message that I can email to [email protected] which appears to be an invalid email.
My former representative no longer works for the company.
I am unable to speak to any real person at AT&T, and made every possible effort and spent hours trying to contact someone that could help us, but I am unable to cancel or make changes to my contract.
This is a follow-up of my previous post. After spending over FIVE hours on the phone with AT&T on three different days, after having been disconnected three times during my hold-time, and after having been lied to and promised false promises, I will now look for another phone company. AT&T caused a disruption of my service, and they seem to care little that I lost work time on the phone with them, and they now tell me they cannot rebundle my services and restore my account.
Does the AT&T CEO ever go home and say "Today we made customers happy?"
Green Initiatives LLC through Payment One placed a fee of $ 49.99 on my company AT&T phone bill. Rep from...
I read the complaint about the gentleman who was scammed regarding the gift card/rebate. The same thing happened to my wife and I, but fortunately, my wife called with one day left to go and we were able to get the $100 gift card. It's a calculated rip off. Recently, our DVR quit working. I called AT&T and scheduled for a technician to come out today between 8:00 and 12:00. It's now 4:25 and guess what? No technician. I did receive a call at 12:10 from the dispatch center telling me a technician would be here "shortly". I have called three times and the latest time was one half hour ago. I was assured that the technician would be here "shortly". I replied that I had heard that before and suggested that if he isn't here by 5:00 he can pick up all of their equipment in the trash can in front of my house. I'll be switching back to Comcast on Monday. One more thing- I filed a complaint about AT&T with the FCC about 15 minutes ago. AT&T should really think about keeping their appointments. All this time I have on my hands waiting is giving me way too much time thinking about how I can get even.
Earlier today I got off the phone with AT&T Customer service and they were not helpful whatsoever. A phone on my account had been listed as currently being eligable for an iPhone Upgrade on December 6th 2009. So, we planned to upgrade the phone as close to Christmas as possible because we did not want to disrupt the current user's cell phone usage since the iPhone must be activated on site at an Apple or AT&T store upon purchasing. This gift was suppossed to be a suprise. So, today, Decmber 19th, 2009, we went online to set everything up for upgrading the phone in question and AT&T has now pushed back the eligiblity date back to July of 2010!?!?!
We called AT&T and they were no help. Customer service became argumentative when we were trying to resolve the issue and find out what happened to the eligiblity for the upgrade on the particular phone line in question. Not only did they raise their voices, they also refused to listen to the information we had regarding the eligibility for the iPhone upgrade (we had printouts stating that we were eligible).
As a result, we are now out of luck for getting the $199 price for the 16g 3GS iPhone. Nobody at AT&T could tells us why the date was pushed back and they didn't seem to care either. All we wanted to do was get the upgrade and extend the contract on our account.
Too bad for AT&T, they get an 'F' for customer service and support. Dealing with them reminded me of dealing with collection companies back when I worked as a Credit Analyst. They were pushy, argumentative, unwilling to listen, and did not even present logical reasoning behind the answers they provided. It seemed as if they were reading from a script.
Now why did AT&T push back the date 7 months back on us for this upgrade? I don't know. Maybe AT&T doesn't want to provide customer satisfaction? Maybe they want to lose our business?
All I can say is that I am very displeased with how I was treated and how this simple Christmas Gift turned into a 2 hour ordeal over the phone without any resolution. I personally am planning to take my current account and move over to TMoblie. I will also be unlocking the iPhones we currently have on our account since Apple and AT&T are in bed with each other and won't allow the phone to be used on other networks.
With that said, congratulations AT&T on losing a customer! Happy holidays!
While there are few companies anywhere that can survive while indifferently shrugging its corporate shoulders at the needs or desires of its customers, AT&T continues to find ways to grow and prosper despite leaving tidal waves of disenchantment in its wake. They give the world an awful lot to not like.
Still, indifference is one thing, but it’s quite another to embrace a corporate tactic of foisting open disdain on customers. I’ve been on the receiving end of just such a tactic.
I’ve never had the misfortune or desperation to have to engage AT&T for wireless services, but I’m in an area where there are scant few options for landline service. For years AT&T was my local telephone company, providing service that was steady, if unremarkable. For a very long time, that was good enough for me.
All of that changed in March of 2009. That was when I was talked into expanding my relationship with AT&T. That was when I discovered that after 15 years of measuring customer satisfaction for a living, I still had no idea just how spectacularly arrogant and incompetent a company could be. That was when I became aware that AT&T may very well be the antichrist of customer service.
And worse for me, that was when I discovered that not only does AT&T not give a hill of beans what anyone thinks of them; not only do they seemingly have no sense of wrong and right; but the evidence seems to suggest that what they do is very profitable for them. They are trying to lighten my pockets by over $6, 000.00, and the basis of their claim to that money is a long, long tale of failed service, contractual breaches, open lies and, in my opinion, outright fraud.
Months ago it became evident that resolving what they have done will probably entail the services of lawyers, so I began to document my experiences with them. I have posted the tale at: http://www.iqsurvey.com/blog/?cat=6 . Fair warning; it’s a long story. But, it's also a story that has left many people shaking their head in disbelief.
Many, many people have had trouble with AT&T. I wonder how many have had this much trouble.
For Christmas I took my 2 sons to Costco to the AT&T station to let them pick out their new phones. The AT&T representative sold my boys on the blackberry pearl. I requested insurance (because they were for 2 BOYS) added the extra's my boys wanted and after 1 1/2 hours later, we left the store. 1 month later my youngest son lost his phone and when I went to the AT&T store to have it replaced I was not only told that I never had insurance on the phones but these phones WERE NOT INSURABLE from the get go. I am so angry that AT&T who boasts on their website of integrity, values and treating customers with respect would misrepresent their products and then do NOTHING to help correct the situation. I am very unhappy with their customer service.
WOW you suck- This is my third time complaining I think - because this is much easier and less time consuming than trying to get your lethargic customer service to respond to problem(s). Your questionable product is failing for the sixth time in 18 months of service - at the worst possible moment. The skipping screen and digitizing/pixelating playback viewing makes it impossible for me or my children to enjoy THE SERVICE WE PAY YOU FOR. Let me just say - If I were interested in professional sports like some of my friends, and this were a bowl game, you could expect a freaking lawsuit right now. Nope, I have resolved to do what I can do in this situation thanks to your crappy customer help - I will not cancel service, I will not call you anymore, I will simply apply my negative energy to boards like this one and COST YOU AS MUCH POTENTIAL BUSINESS AS HUMANLY POSSIBLE! You suck, your product is buggy, over-hyped, and false advertised, and THE REST OF THE WORLD NEEDS TO KNOW. In the unlikely event that one of your upper management CEOs is reading complaints like this - I hope your corporate jet crashes into the side of Mount Whitney for making money off of this product you [censored]. Your customer service is terrible, it is obvious you don't care and think your time is worth more than your customer's. Well I am sorry that you fell into that trap - good 'ol USA free market competition will tune your ### up soon enough. But in the mean time- -Thanks for NOTHING! Your customer service will not fix the problems with your product - it is not infrastructure HELLO! this is fiber-optic, and I have already fixed everything your ###ed installer botched during the setup. - Nope there is nothing left to do except actually send someone else out to fix it which you will apparently NOT do without wasting hours of MY TIME first. Well #$%^ you and the horse on which you rode in! Soon someone crazier than I will probably act out worse than complaining and then you will start paying attention. MERRY CHRISTMAS YOU [censored]ES, (although you wouldn't know it by our TV programming.)
I was hit with an outrageous international call charge. I was charged $10.55 per minute for a call to Afghanistan to talk to my son who is serving in the U.S. Army. The first 3 calls were not answered but I was charged $10.55 for those unanswered calls. The fourth call, he answered and we talked for a total of 20 minutes. My international charge for a total of 23 minutes was $242.65. This does not include the "FED UNIVERSAL SERVICE FUND" fee, STATE and MUNINCIPAL taxes for a grand total of $290.90. This is only the international charge and does not include my normal domestic phone charges.
I feel that this is an absolute injustice and although I know that most international calls are important to those making them, the fact that families of our American soldiers can not talk to them and hear their voices and visa versa, is disgusting. My son, along with thousands of sons, daughters, husbands, wives, sisters and brothers, are being punished for being in a foreign country, fighting for OUR freedom. They need to hear familiar voices. They need to hear "I love you", instead of reading it in an email or letter. We, as parents and loved ones, need to hear our soldiers laughter, sorrow, anger or any other emotion that they want to share. It sickens me that AT&T abuses the American people by charging these ridiculous fees. It sickens me that after receiving that first 'international' bill most will not be making those calls to say "I love you".
What does it take to fight this unfair, overpriced violation? How do we as Americans and military families change this? I don't know but one thing I do know... I would love to send AT&T's upper management to the Middle East, set them down in the middle of a desert and tell them "You aren't going to talk to any of your loved ones for 1 1/2 years and by the way, your life is in constant danger and they may NEVER hear your voice again"
Those of us who can't afford these phone calls are, in a sense, being told the very same thing. I'm disgusted. I'm angry. I'm heartbroken.
I received the bill yesterday(Friday) and will be calling AT&T Monday to contest the charge. I'm sure I will get nowhere but they will definitely know my thoughts on this matter. Does anyone have any ideas how we can fight for our rights and actually be heard?
Proud Army MP Mom