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AT&T / issue with sales person unethical behavior and selling a defective phone

1 Nicholasville, KentuckyNicholasville, United States

Phone purchased on 7/7/2017
ZTE phone was purchased for a gift.
The Samsung phone I wanted to purchase was out of stock. The salesman
stated the ZTE was just as good quality as the Samsung. It was not very good quality at all. I purchased for my girlfriend, she tried to return to the
store and they would not take it back without a restocking fee. Why was I not told that during the purchase?
So She tried to return and became quite distraught with the attitude of the salesperson. The sales person ask her to leave the store and would not be
allowed back into the store.
the next day on 7/8/2017 we discover the phone is not working properly.
Since we are not allowd to return to the store, how do we resolve the issue?
Simple solution:
Instead of trying to sell a cheap phone just to make a sale, salesperson should have offered to order the item, once in stock, everybody is happy.
At this point, waive the restocking fee, order the Samsung phone, we can pay the difference as it was more money, and all is well.
However, I somehow feel I am making this complaint in vain, but will try anyway.
Thanks for listening, hopefully will get this resolved.
Frank Lee

Jul 3, 2017

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