My mother purchased a new phone at the AT&T store in Hurst Texas on Melbourne drive and was given the wrong phone. My mother is 77 years old and is doing good to make a phone call much less use new technology. She was helped by Ivan and Samantha and they were both very disrespectful to my mother, laughed at her because she did not understand how to use the phone she was given, which was not the correct phone and also made fun of her because she paid by check. She was very upset and they both told her she could take her business somewhere else. This is very poor customer service and not acceptable by a company like AT&T.