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AT&T / customer service

1 Mentor, OH, United States

I called toll free number to complain about billing and and easy pay services — was talking to angry customer agent — about adjusting bill and getting a paper bill — it has happened before and almost feels like a scam to me — when this happens once it could be a mistake but 3-4 times it doesn't seem like a good business practice — I used your virtual agent and resolved the problem — could you explain why we are being submitted to overseas agents that don't understand how to explain in the terms we use to communicate — we pay for their services and the customer should be respected otherwise they will leave and go to another service — you have a decent product but so do others and I keep records and statements — just a note - have asked for a paper bill coming in mail to me — so I can verify account and notices of changes in account — never got one — why? You solicited me through the mail where's the bill? Please send me explanation and help me understand - multiple mistakes with direct tv and programming with bills and statements and promises never kept when talking to service agents — nfl sunday — sports package programming — satellite malfunctions and programming issues — if your emails are miscommunicating your product fix them — if not, don't lie and say we'll make it work and don't — the sound of a dissatisfied customer is a click as the phone stops working — try to fix this — francis schneider — a concerned customer — [protected]-home — [protected]-cell - I was a former arbitrer for usps and a union rep — I understand mistakes please fix this — thank you

May 24, 2018

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